Schock Logistics, Inc. Reviews 552

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service...promptly returned a very affordable estimate, driver was courteous and called the day before to set up a pick up time. Driver arrived on time and carefully loaded up the equipment. I... See more

Rated 5 out of 5 stars

It has been a while since we had to actually ship equipment out in this method. Picking up right where we left off, "Super Easy Experience" from start to finish. Always quick with quotes, invoice, a... See more

Company replied

Rated 4 out of 5 stars

I felt like they were very rough loading the machine onto the dolly. That is why I took photos as they were doing it! Also, my mom walked outside and heard the two men arguing in the truck bed as they... See more

Company replied

Rated 5 out of 5 stars

Schock Logistics is the only freight carrier I use for my copier lease returns. They are reliable, fast and courteous. If there is ever a problem, they take ownership and fix it without hesitatio... See more

Company replied

Company details

  1. Computer Accessories Store

About Schock Logistics, Inc.

Information provided by various external sources

Schock Logistics is on the cutting edge of change in America. We help corporations de-install, data secure, and ship high-value electronics throughout the country. Our particular focus is office and medical equipment.

Founded in 1992, Schock Logistics has nearly two decades of experience with the following:

Onsite De-Installation and packing of your equipment with condition reports.

Onsite Data Security wipe of your sensitive hard drives, network cards, and fax boards.

Air-ride Shipping of your valuable electronics throughout the United States.

Follow up services such as: satellite tracking, freight reports, inventory storage, revenue sharing, and more.

Started in the garage of Silicon Valley expatriate, Spencer Schock, the company and has grown 15-fold over the years. We now serve hundreds of copier dealers nationwide, national banks, national leasing organizations, Fortune 500 companies, and thousands of small businesses each year. The company is committed to utilizing the latest technology and innovative ideas to service your account.

Most freight carriers in our industry are limited by their fleet size and schedule; this puts your shipment at risk. Schock Logistics, by contrast, partners with twenty proven carriers to create unmatched coverage and flexibility nationwide. We have thousands of trucks ready to service your account.

The company is rigorous and uncompromising in its choice of employees and carriers. Each is monitored daily for integrity, professionalism, and productivity. The result is great service, fast transit times, and competitive pricing.

Our mission is to improve your record as a freight manager. For us, that is what is fun and inspiring!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was Awesome!

Kevin was Awesome!
It was a pleasure dealing with Kevin and Schock Logistics. My needs and issues were addressed and answers in a timely and professional manner. The technicians and trucking schedulers were flexible and understanding of the circumstances of accessing the office location to get to the machines. The actual personal who worked on and picked up the machines were friendly and professional.

December 15, 2020
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you, Leandra! Spencer Schock

Rated 5 out of 5 stars

Look no Further!

I shopped around to ship a heavy printer (Noritsu QSS Green R. About 250lbs) and called every shipping company I could find Schock was next to last.

The we’re the cheapest price with the fastest pickup and delivery time. Bonus was I did not need to put on a pallet. I was thinking too good to be true! Nope.

On day of delivery I asked if I could change delivery address. I went from office to hone and they did the change the day of delivery, no charge! I was hoping the printer arrived safely with no damage. Not only did it show up safely, the printer was wrapped up like a bubble and it was strapped right to the walls nice and tight. I was impressed. Lastly, the delivery driver was good guy and did everything for me.

During delivery and pickup I received emails on the process and where it was on its journey. A nice touch.

I usually NEVER write reviews but this one was a no brainer. Don’t think twice about going with Schock. I choose them and can HIGHLY RECOMMEND them.

Vinnie

December 14, 2020
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you, Vinnie! I will let our staff know. Spencer Schock

Rated 5 out of 5 stars

This company is the best I have ever…

This company is the best I have ever used for shipping. Everyone I made contact with during my shipment was professional, courteous and treated me like at person not a number.
I was able to track my shipment until it reached its destination with no problems!
If you need a great shipping company to take pride in their work... call Shock!
Thank you
Laura H
Denver CO

December 14, 2020
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Thank you, Laura! Spencer Schock

Rated 5 out of 5 stars

Very friendly

Very friendly. Answered all my questions. Pick-up was fast and they worked with our schedule.

October 6, 2020
Unprompted review
Rated 2 out of 5 stars

Schock Logistics personnel were…

Schock Logistics personnel were friendly and kind. I did not know that they would subcontract out the job when working with them. This would have been nice to know when paying such a large amount to move something. The third party company was horrible. They wouldn't answer their phones when calling them. They wouldn't call back when they told you they would. When they showed up they guys wanted to use our dolly that we had in our warehouse. I could only imagine what they would have done if we didn't have one. They didn't handle the machine with care. Made me wish we had taken out insurance because it didn't look like they cared at all if it broke or not.

October 5, 2020
Unprompted review
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Hi, Michael:

I am sorry to hear that the pick up did not go smoothly. I am researching this now and will be in contact with you shortly.

Again my apologies,

Spencer Schock

Rated 1 out of 5 stars

Well I cant really submit a review…

Well I cant really submit a review because they have yet to pick up my shipment. It has been a week and we are getting nowhere with whom they outsourced the shipment to.

September 14, 2020
Unprompted review
Schock Logistics, Inc. logo

Reply from Schock Logistics, Inc.

Karen:

I apologize for the delay. This is scheduled to pick up tomorrow. I will personally watch this shipment until it has picked up.

Spencer Schock

Rated 5 out of 5 stars

I changed my mind several times about…

I changed my mind several times about where and when to schedule the pick up and delivery of 2 copy machines. Amable O'Neal was extremely patient with my changes and sent me multiple quotes with complete professionalism. Job was done perfectly. Thank you!!

August 27, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look