GoSingles Reviews 197

Recently returned from a two week stay at the Olympus. About an hour transfer from Dalaman airport the hotel is situated in a quiet but handy location with bus stops, shops and cash machines nearby. The hotel is clean and the staff are all helpful and friendly. There are plenty of trips days out if you like to keep busy or just relax by the pool. Lots of restaurants in walking distance or taxi ride away. Fethiye is about 35 mins away by dolmus (bus) cost 90p worth a visit. It was interesting to meet and chat with other similar travellers from different parts of the UK over meals at the hotel and local restaurants. Looking to return later in the year for the weeks walking.

The staff on the Yasawa Princess boat were fantastic there was 24 of them working to make it special and 13 of us. They went out of their way to make it a wonderful experience. The Maldives islands are beautiful, the sea so warm, the fish and coral were brilliant. Would recommend seeing the Maldives Atolls by boat touring round and stopping on islands that have not been spoilt by resorts the real Maldives. Scuba diving off a boat to see different reefs is something I will never forget.

A singles walking holiday in Turkey.
It’s about what you make of it.
I went predominantly for the walking.
To see the real Turkey, the real people.
The sheer beauty and historic architecture takes your breath away.
Along with a superb walking guide you get an owner willing to mix and participate throughout the week as well as aid you with any problem you may have.
The hotel offers three front of house staff including an excellent chef on her first season, who delivers every night.
The two young men who serve food and tend the bar among other tasks have been a joy all week and are as fun to stay with for a natter as your fellow guests.
My rep for the week was a Liverpudlian who added an unexpected dimension to the entire holiday.
It was admittedly a little quiet during the week of my visit but I met a selection of new and friendly fellow holidaymakers which helped create one of the best holidays I have ever taken.

Went away on Easter weekend with go singles .
This was my first break since I lost my wife and was feeling very apprehensive about it,my first trip away on my own for 40 years.and didn't no what to expect.
But all my fears were put to rest when I arrived, every one was very friendly and had a really good time ,Beth the rep was great and made sure everyone got yo know each other
.I shall definitely go on another break with them if the situation arises again

My first trip with GoSingles. An amazing experience. Our host, Beth, was absolutely great! She made everyone feel included, giving us choices and nothing was too much trouble. The hotel and facilities were very good, as was the food and the bar area. The group was amazing, all being friendly and fun! The whole experience was a positive one from start to finish! Thank you.

What a lovely Easter break in Gloucester. Fab group, lovely hotel and food - bar service was a little slow at times.
Our host Beth was brilliant, organising everyone and keeping everything under control. Sadly the ABBA tribute didnt materialise, however the dj was excellent and we danced and had lots of fun. We visited Gloucester Cathedral which was magnificent. I really enjoyed myself and highly recommend this break.

Great hotel and food, easy short transfer from airport.

This 4 night trip was well organised and also gave us lots of time for looking around by ourselves. The group I went with to Finland was a super group. Fantastic shout out to Sunny Safaris who we went on the activities with and special thanks to Andreas and Lucas. They looked after us very well and were very knowledgeable.

We were only a small group but got along well. The guide who spoke good English was very knowledgeable and helpful. The cabins were excellent on the river boat along with the food which there was plenty of! Drinks were a reasonable price and crew very helpful and friendly. Went to the tombs and temples which were incredible. The guide arranged all road travel in comfortable mini buses plus he accompanied us to markets etc which was reassuring as traders quite in your face and arranged other interesting visits. Great holiday and would certainly recommend the trip.

So Splendours of Morrocco ! A Brilliant trip ! We were greeted at the airport by a charming young Berber , who spoke good English and was then with us 5/6 days . The hotels were fabulous with swimming facility and clean en suite rooms( some with balconies) . Breakfasts buffet style and lunches usually planned by our guide en route ;( think a Lot of Tagine though!) Veggie option available mostly . Vehicles were Ample for the terrain and 4x4 was great in the desert ! Bivouac accommodation was , as expected Rustic ; really comfy beds and Facilities although basic met a good standard . The restaurant area was comfy and Food there really tasty 😋 Camels , sand boarding and Dune hiking were all Enormous fun and our guide was Soo helpful . Marrakech was a marvel of eastern delights ; Ramadan was due and our guide had to leave us 2 days prior to end of trip ? Another “Boss” guy took over ; he was adequate but did not have the people skills of the younger guide ; We did have a Full tour of the ancient buildings , palace ,and small garden and The souks. However the Majorelle gardens I had So looked forward to , did not happen ? I would give 9 and a half out of 10 for the whole holiday , it was def one of a lifetime ! The lost half relates purely to the second guide ( spent most of his time on his phone) and not seeing Majorelle gardens . Well done Go Singles ; would def use again. . 👏👍✔️

Avoid Nile Cruise with this company. Holiday not as described & poor value. Thank goodness I went with a friend. There were only 3 of us from Gosingles & we were put on a boat different from the advertised one. The other holidaymakers were German all-inclusive. We had hoped to make some friends but were 'outsiders'. Food was appalling, sometimes inedible (especially the carrot gratinee!). The only positives - cabins are a decent size & we had a good guide - Ahmed - he organised our site visits well & was very knowledgeable - this just saved the holiday. Gosingles have ignored my complaint.

The "Mercure Hotel" York and "GoSingles" need to up their game

My stay over the Festive period at the Fairfield Manor hotel in York from 24th December to the 28th December 2023 was the most unhappy Christmas I have ever experienced. The host was a gentleman called Gary who by all accounts had come over at late notice from Turkey.

Christmas Eve began with a meal around 19:30. All the guests had prefilled their choice of meal through the “GoSingles” organiser Beth Austin.

Our names were written on a piece of paper with our choices and put on the table at our designated seats. The meal was served but there was still confusion about who had ordered what, so it seemed pretty pointless to prefill the form in. Guests expected half a bottle of wine which their meal because it appeared on the “GoSingles” website. I overheard a member of staff speaking to Gary and the gist of the conversation was that the website was wrong, and wine will be charged to their room. There were clearly not enough staff on duty and a few guests were left waiting by the bar to be served with other drinks, but no one was available to serve them for some time. The meal was below what I would expect as it was so bland.

On Christmas Day the meal was terrible. It was tasteless, and I could have cooked Christmas dinner myself better than that, even though I am not a chef! I never saw the chef so have no idea if they had a qualified one. The so-called roast potatoes tasted like warmed up “Aunt Bessies.” I had to ask during the meal for cranberry sauce which I have subsequently been told by the Mercure management was on the table, but I had not spotted it! So why did the staff get some more cranberry sauce if it was already there? The gravy arrived when guests had eaten about half their meal. Gary the "GoSingles" host had made no effort to go to any table and ask if everyone was happy. A few people on my table complained that the wine was not supplied and also about the inferior quality of their meals. All we got from Gary was that:- “I can get your room changed, but I can do nothing about what comes out of the kitchen!” Whilst that may well be true, he could at least have said that he would pass it on to the management at the hotel. It was ignored, if indeed he even heard me as so many people were talking over each other at the time. I am afraid that his attitude was dismissive, and the impression I got was that we were lucky to have him at all as he was filling in, having come over from Turkey to help out. He could at least have made the effort, and I know that I could have done a better job as a host, yet he was paid to be the host at the hotel! Nice work if you can get it, He was a pleasant gentleman but that is not the point. As a host he did not appear to be interested in guests concerns.

On Christmas day in the evening, I decided that I had had enough and would go home. I handed my room card to reception and went to my car. However, the reception manager chased after me in the car park and said that I was not due to leave until the 27th December 2023. I explained my reasons and he was very apologetic. He invited me back into the hotel and we had a chat. He agreed that the host should have passed on any guests’ dissatisfaction to him.

The Manager took me back in to the hotel and brought me a drink, so it would not have been wise to drive back to the south coast. I left after breakfast on Boxing Day and another guest left on Christmas Day. I had paid twenty pounds for the trip to York on that day, but it is not about the money, it is about whether you are happy where you are staying.

Needless to say I received the standard response from "Mercure" saying that I was the only one to complain. Yes, that old chestnut again. Guests complained at the time of the meal, but rarely do guests go online to express their feelings as it is so time consuming, and people just want to put it all behind them. I understand the hotel is a franchise and having contacted the higher management on the website "CEO e-mail addresses" regarding my concerns. I received no response which is what I expected. They want the accolades, but not any feedback as to how they could improve.

Now I know why it was a "cut price" Christmas break. Untrained staff thrown in it at the deep end which led to poor service. I treated the waiters with respect as I knew it was not their fault for all the failings. Quite where the five-star reviews come from I have no idea. I think they should prove that they were actually guests at the hotel and not a friend or a member of staff!.

I do not think the "Mercure Hotel" in York or "GoSingles" the organisers are interested in customer feedback. They will probably blame each other but of course keep the money they have received from unhappy customers without accepting any liability for the poor service.

Had a laugh, it was actually quite surprising for me as I travel everywhere on my own, abroad and all over the UK, so as I'm single I thought I'd give this a go and see what I thought. Hotel was lovely, my room absolutely fantastic, staff were amazing with me and treated me like a celeb, lol.... Gary the host was a good craic and a giggle. I got on with some people more than others, however that is just down to personality, I tend to get on well with most people tbh.
THANKS, I HAD FUN....

Caroline (Caz) X

I have booked a holiday to Ovacik Turkey, flying from Manchester. After I booked it I asked if i could use my own flight and was told very firmly NO i was later informed Go Singles was no longer flying from Manchester. I already had a flight and asked if I could use this, I was told I could which was interesting, however no money was taken of the price, which was £1300 I am not paying that for a 2/3 star hotel. I think I will lose my deposit, but I am raising a complaint to try to get it back!!! It is discrimination only people from the South of England can go. I have been to this hotel on many occasions, so I feel I have been treated badly!!!

Often a holiday is what you make it. It’s rarely perfect and they’ll always be people who find something to complain about. I enjoyed the Christmas break. A real mixed group of people and naturally you’ll gel with some people more than others, the hotel was dated but spotlessly clean and comfortable and the staff very accommodating. The food was delicious. Gary our rep was a good laugh and on hand if we wanted anything.

Why can’t Gosingles reply or respond to my review when I have full details and emails providing evidence and facts from my previous review. I expect a response and at very least an apology for the disgraceful and unprofessional way that they have dealt with my complaint.

Booking Farce!. When Booking a trip to Canaries Fuerteventura for Feb 2024 I selected a different departure airport -Stansted rather than Gatwick. I noticed the comment that this may incur extra cost so I went through entire booking process without final confirmation to see what price difference there may be – the requested price was the same. Later I returned and finalised the booking having selected Stansted departure airport. I paid the requested deposit and all looked fine.

A little later I receive a call from GoSingles saying that they have noticed the different airport selection and that there would be a surcharge – I was not too surprised and thought perhaps there would be maybe £15/£20 extra; however I was advised they wanted £236 extra. Obviously their website was flawed in not advising of surcharge through their booking process. I understandably declined this and cancelled the booking, requesting a refund of my deposit. We will see how long it will take to get this refund!.

I then checked flights on-line for these exact dates from Stansted to Fuerteventura and the total return cost was just £69. So not only did they try ripping me off with the changed flight they made no adjustment for the flight cost in the original offered price from Gatwick. Could this be an innocent mistake or them trying it on? I know what I think. BEWARE!

In all fairness Gosingles have responded to me since and attempted to justify thier large surcharge, however in my opinion thier justification whilst valid to some extent fall short of the near 19% surchage on the original price. Also I think they have missied my point that the booking process is flawed which could very simply be rectified.I have again expressed my concern to them and hopefully they might review the booking process on thier website to avoid the misinformation and to warn potential customers of the extent and makeup of any surcharge when a different departure airport is selected from thier dropdown list.

I have written a review as a Word document but for some reason I am unable to copy and paste it here. So I will do it elsewhere.

It's so interesting meeting so many new people from different walks of life & so lovely to share experiences & not being the saddo eating alone. Our guide Terry was superb at gelling the group & making everyone feel included. Wonderful holiday😊

Terrific tour guide
Hotel evening meals not bad at first but got a bit the same. Also didn’t really cater for vegetarians.