Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
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See what reviewers are saying
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the cu... See more
After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was... See more
Company details
Information provided by various external sources
Sunwave Gas & Power supplies electric generation service to thousands of homeowners and business consumers across North America. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free.
Contact info
9th Floor - 263 Tresser Boulevard, 06901, Stamford
- 1-855-478-6928
- customercare@gosunwave.com
- www.gosunwave.com
2.6
Poor
226 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Customer Service!
Would like to see pricing a bit more competitive, but the Customer Service reps and Customer Service Manager are both excellent, personable and extremely helpful!
January 25, 2017
Unprompted review
Satisfied customers thanks
Was very easy to deal with and a great rate,thanks steve.....
January 24, 2017
Unprompted review
Very helpful
Very good experience on the transition form previous provider.
January 24, 2017
Unprompted review
Good rate for 12 months
Competitive rate for 12 months, not a 4 moth teaser rate.
January 23, 2017
Unprompted review
Ignores customer service correspondence!
Wrote and never received the common courtesy of a response!
January 21, 2017
Unprompted review
Reply from Sunwave gas+power
We take pride in our customer service with the philosophy of always doing the right thing. If there has been a breakdown in our internal systems we apologize. Our goal is to respond to inbound correspondence or messages (in the case where you cannot get in touch with a live operator) within 24 hours of receipt. We are committed to a process of continuous improvement. We appreciate your feedback.
Sunwave Power
Very convenient and easy to accomplish. The renewal process was quick, easy to understand and profitable.
January 20, 2017
Unprompted review
Michael in CT
Very helpful Customer service to continue, but modify my plan. Very happy!
January 20, 2017
Unprompted review
Good to deal with
Very friendly customer service and good rates. Always call customer service to get the best rates! Fixed contracts are the way to go.
January 19, 2017
Unprompted review
Sunwave's new Flexibility
When I considered signing up with Sunwave again, one factor was its price-competitive one-year plan. The other factor was Sunwave's decision to allow present customers to switch contracts within its system. I had heard many complaints about Sunwave customers' being locked into plans that, in retrospect, proved to be costly, but that is a relatively unfair criticism: Everyone was caught unawares when the price of oil suddenly went through the floor last year. Nonetheless, many people switched back to Eversource as their supplier. Flexibility and fairness are key to Sunwave's doing well in CT. I would also add that the public needs to do some homework: They don't seem to realize that suppliers are really energy brokers, not generators. I also think that all suppliers should divest themselves of the coal option.
January 18, 2017
Unprompted review
Very happy with Sunwave
They are very good with communication. Received notification of renewal by mail and email. Website is easy to use. Very happy!
January 18, 2017
Unprompted review
Starting date
I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end.
Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?
January 17, 2017
Unprompted review
Reply from Sunwave gas+power
There should be no delay in your change from your current retailer to Sunwave. We will review our correspondence with the goal of improving its clarity. When you first sign-up the email you receive will provide an estimated enrolment date based on your bill cycle number. Once your enrolment request has been accepted by your local utility we provide the enrolment date that is approved and accepted by your utility. The only reason that you might experience a delay is if you have submitted signed up with Sunwave within 6 business days of the start of your next bill cycle as we have to hold your contract through a 3 business day rescission period that is mandated by the State and then we require 3 business days to complete the enrolment with your local utility.
Sunwave does not have its act together!
I signed up for service with Sunwave, and it was supposed to have started by now, but didn't. The reason: Sunwave says its computer system is not compatible with Eversource (NSTAR) -- the largest utility in Massachusetts. How come they didn't know this (if it is even true) BEFORE they solicited Eversource customers to sign up? Totally amateur and screwed-up.
December 16, 2016
Unprompted review
Reply from Sunwave gas+power
We apologize for the poor experience you had in signing-up with Sunwave and the subsequent communication with our customer service team. At the time you signed up with Sunwave we were completing a major implementation and change in our back-office system that manages the electronic data communication with each utility. We had a number of unanticipated challenges that caused some enrolments to be delayed. In each case where there was a delay in enrolment the customer was contacted and offered a full refund for the affected bill period(s) in lieu of accepting the delayed start date.
Worth the switch
Easy change-over, cost effective, friendly customer service rep
November 29, 2016
Unprompted review
Very satisfied customer.
The process was easy and quick. We are very happy with the decrease in our electric bill.
November 21, 2016
Unprompted review
Easy signup, no communication since
Signup was very easy, but I haven't received any notification from Sunwave since - not even a bill. I expect that will be forthcoming. Also, I would love to be able to access my account online, but that functionality doesn't seem to be available yet on their website. However, I remain optimistic, as there hasn't really been and difficulty and their rate is great.
November 21, 2016
Unprompted review
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