Gourmet Society. I have joined Gourmet Society through Dogs 4 Rescue Lottery which gives me free membership to Gourmet Society which means discounts on restaurants, cinema's etc. I couldn't get my... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue with my card not reactivating although my veterans lottery membership was valid. Once Georgina started handling my case it was dealt with pretty quickly. I had to revert a back to her a... See more
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When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... See more
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It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... See more
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Company details
About Gourmet Society
Written by the company
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Contact info
United Kingdom
- help@gourmetsociety.co.uk
- www.gourmetsociety.co.uk
4.8
Excellent
8K reviews
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Problem solved
Georgina dealt with my query. It was dealt with promptly and she explained exactly what to do to solve the problem.
Thank you
August 25, 2026
Reply from Gourmet Society
Thank you for taking the time to leave a review. We're delighted to hear that Georgina was able to assist with your query and resolve the issue promptly. Providing clear guidance and excellent customer service is very important to us, so it's wonderful to know Georgina explained everything clearly and helped solve the problem. We'll be sure to pass on your kind feedback.
They obviously read my messages to…
They obviously read my messages to understand my problem, and dealt with it. Efficiently.
And without me having a hard time resetting this, re logging that, etc.
Simple, but sadly not at all always the way it goes!
August 25, 2026
Reply from Gourmet Society
We're so pleased to hear that our team took the time to understand your issue and resolve it efficiently. We know how frustrating it can be when support involves lots of unnecessary steps, so we're delighted that we were able to make the process simple and straightforward for you.
Providing personalised support and finding the easiest solution possible is what we strive for, and it's great to know that this was reflected in your experience.
Reply from Gourmet Society
We're delighted to hear that your query was dealt with so efficiently and resolved promptly. Providing quick, helpful support is something our team strives for every day, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We really appreciate it and look forward to assisting you again in the future.
Great Customer Service
Had a couple questions regarding the renewal of my membership, but with guidance and patience from the Customer Service (Sarah) Team, they provided me with clarity and the solution.
August 20, 2026
Reply from Gourmet Society
Thank you for your wonderful review. We're delighted to hear that Sarah was able to provide the guidance, patience, and clarity you needed regarding your membership renewal.
Our team is always happy to help, so it's fantastic to know that your questions were answered and a solution was found. We'll be sure to pass on your kind feedback to Sarah, who will be pleased to hear she made such a positive difference to your experience.
Thank you for taking the time to share your feedback, and we hope you continue to enjoy all the benefits of your membership. 😊
Correction of Personal details on the App…
I mistyped my surname in to the App's personal details and the App does not permit users to amend personal details, this can only be done by the Customer Service Team. - I e-mailed them and explained the issue, received an immediate acknowledgement that my message had been received and 24 hours later I received an e-mail confirming my error had been corrected - Thank you to all involved for their quick and friendly response to the issue.
August 19, 2026
Reply from Gourmet Society
Thank you for taking the time to leave such a detailed review. We're delighted to hear that our Customer Service Team was able to assist you quickly and efficiently with correcting your personal details.
It's great to know that you received prompt communication throughout the process, from the acknowledgement of your email to the confirmation that the correction had been made. We always strive to provide a friendly and responsive service, so it's wonderful to hear that this was reflected in your experience.
Thank you for your kind words, and we'll be sure to share your feedback with the team. We appreciate your support and hope you continue to enjoy using your membership. 😊
Quick and clear customer experience
Had login issue, received quick and clear response which fixed issue
August 14, 2026
Reply from Gourmet Society
Thank you for your great review. We're delighted to hear that you received a quick and clear response from our team and that your login issue was resolved promptly.
We know how important it is to be able to access your account without hassle, so it's wonderful to hear that we were able to get things sorted for you quickly. Thank you for taking the time to share your feedback, and we hope you continue to enjoy all the benefits of your membership. 😊
Georgina was thorough and resolved my…
Georgina was thorough and resolved my issue promptly
August 14, 2026
Reply from Gourmet Society
Thank you for your kind review. We're delighted to hear that Georgina was able to assist you thoroughly and resolve your issue promptly.
We'll be sure to pass on your feedback, as it's always wonderful to hear when our team has made a positive difference. Thank you for taking the time to share your experience, and we hope you continue to enjoy all the benefits of your membership. 😊
Great service from Georgina
Very prompt replies from Georgina and problem solved with no fuss whatsoever. Refreshing to get great service for a change!
August 13, 2026
Reply from Gourmet Society
We're delighted to hear that Georgina was able to help resolve your issue quickly and without any fuss. Providing prompt, efficient, and friendly support is exactly what we strive for, so it's fantastic to know that your experience stood out.
We'll be sure to pass your kind comments on to Georgina, who will be thrilled to hear that her assistance made such a positive impression.
From the start of my query until the…
From the start of my query until the end, Georgina was most helpful and had brilliant communication with me. She was very quick to reply with answers to my questions and resolved everything I wanted to know in a lovely manner.
Brilliant!
August 12, 2026
Reply from Gourmet Society
We're delighted to hear about your positive experience with Georgina. It's wonderful to know that she provided helpful support from start to finish, kept you fully informed throughout, and was able to answer your questions quickly and effectively.
We'll be sure to pass on your kind feedback to Georgina. She'll be thrilled to hear that her communication, responsiveness, and friendly approach made such a great impression.
Deleted Verification Code
I had inadvertently misplaced my redemption code needed to renew my membership. Having emailed customer service I received a quick and efficient response which resolved the issue. Thank you Alana, for looking after me and making my experience easy and stress-free!
August 12, 2026
Reply from Gourmet Society
Thank you for your wonderful review.
We're delighted to hear that our team was able to quickly resolve the issue with your renewal code and make the process as smooth and stress-free as possible. Providing efficient and helpful support is always our goal, so it's fantastic to know that Alana was able to assist you so effectively.
We'll be sure to pass your kind words on to Alana, who will be thrilled to hear that she made such a positive difference to your experience.
The customer service operator (Georgina) dealt with my query well.
The customer service operator (Georgina) was very easy to communicate with, and she handled my query very quickly and efficiently with an outcome that was to my satisfaction.
August 5, 2026
Reply from Gourmet Society
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that Georgina was easy to communicate with and handled your query quickly and efficiently. Providing clear, friendly, and effective support is always our goal, so it's wonderful to know that she was able to achieve an outcome that met your expectations.
We'll be sure to pass your kind words on to Georgina, who will be thrilled to hear that her assistance made a difference.
Great experience
Great experience. Response time was swift and my query was resolved quickly and efficiently with steps to navigate the website to activate my membership
August 11, 2026
Reply from Gourmet Society
We're delighted to hear that you had a great experience with us and that your query was resolved quickly and efficiently. It's wonderful to know that our team was able to guide you through the website and help you activate your membership without any hassle.
We really appreciate you taking the time to share your feedback and are pleased we could get everything sorted for you so swiftly.
Gourmet Society has excellent staff.
This company has excellent customer services. Recently I had a small problem with trying to register both mine & my husband’s account and it was sorted almost immediately by a lady called Sarah, a customer service advisor. She was extremely helpful and very efficient with getting it resolved very quickly. Thank you.
August 4, 2026
Reply from Gourmet Society
We're delighted to hear that Sarah was able to resolve the issue with registering both your and your husband's accounts so quickly. Providing efficient, friendly, and helpful service is what we strive for, and it's fantastic to know that Sarah made the process smooth and stress-free for you.
We'll be sure to pass on your kind words to Sarah, who will be pleased to hear she made such a positive difference to your experience.
Super help for an OAP
The help and understanding I received from Sarah in Customer Services was just wonderful...I am 88 years old and not very "tech-minded" or able....and she
patiently guided me through the maze for which I am most grateful, and I now have Gourmet on my i-phone ready for use.
August 11, 2026
Reply from Gourmet Society
Thank you for your lovely review!
We're delighted to hear that our customer care team was able to help you get back into the app. Providing friendly and effective support is always our priority, so it's wonderful to know you had a positive experience.
Very helpful and understanding
Very helpful and understanding. Got my issue fixed very quickly
August 3, 2026
Reply from Gourmet Society
We're delighted to hear that you found our team helpful and understanding, and that your issue was resolved so quickly. Providing prompt and effective support is always our priority, so it's wonderful to know we were able to help.
A very helpful customer care support
A very helpful customer care support. She helped me get into the app!
July 30, 2026
Reply from Gourmet Society
We're delighted to hear that our customer care team was able to help you get back into the app. Providing helpful and friendly support is always our priority, so it's wonderful to know that your issue was resolved and you were able to access your account again.
Quick efficient and right first time.
Had to contact customer support to resolve an issue I had created in error. Service was quick, polite and very efficient resolving my issue first time. This allowed me to continue getting the great benefits offered by the card.
August 7, 2026
Reply from Gourmet Society
Thank you for your fantastic review!
We're delighted to hear that our customer support team was able to resolve your issue quickly and efficiently. Mistakes can happen, and we're pleased we could get everything sorted for you first time, allowing you to continue enjoying all the great benefits of your membership.
It's especially rewarding to know that you found the service polite, prompt, and effective. Thank you for taking the time to share your experience, and we look forward to continuing to support you in the future. 😊
Reply from Gourmet Society
We're delighted to hear that you found our team helpful. Providing excellent support and making sure our members receive the assistance they need is always our goal.
We really appreciate you taking the time to share your feedback and thank you for your support. 😊
Thank you for your help I been using…
Thank you for your help I been using gourmet society for a long time really happy thank you 🤩
August 7, 2026
Reply from Gourmet Society
Thank you for your kind review! 🤩
We're delighted to hear that you've been enjoying Gourmet Society for such a long time and that you're happy with the service. Loyal members like you mean so much to us, and it's wonderful to know that we've been able to provide value throughout your membership.
Thank you for your continued support and for taking the time to share your feedback. We look forward to helping you enjoy many more great dining experiences in the future! 😊🍽️
Georgina was very helpful and polite…
Georgina was very helpful and polite with prompt responses to my questions and concerns.
August 6, 2026
Reply from Gourmet Society
We're delighted to hear that Georgina was able to assist you with your questions and concerns. Providing helpful, polite, and timely support is something we pride ourselves on, so it's wonderful to know that Georgina delivered such a positive experience.
We'll be sure to pass your kind feedback on to her. Thank you for taking the time to share your experience, and we look forward to helping you again whenever you need us. 😊
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