It was successfull. But why using a phone call for modifying. The first booking was only with the Go Voyages Application. For another modification I did not have my phone with me so I spent 1 hour of... See more
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See what reviewers are saying
People in the phone were obviously not well informed about my reservation They told me wrong information. Fortunately I checked the général conditions of my flex tickets and I had to call back to i... See more
Company replied
I would like to share my excellent experience with the customer service department. The agent, Issam, was incredibly polite and professional. He was quick to understand my frustration and handled the... See more
My agent, Deborah, did an excellent job and took the time to solve my problem. She has been very professional and very nice. When I had to hold the line, she came back to me twice to explain the evolu... See more
Company details
About GO Voyages
Written by the company
GO Voyages is one of France's leading online travel retailers, offering travellers a broad and comprehensive range of products including flights, rail, hotels, dynamic flight + hotel packages, car rental and travel insurance.
Through GO Prime, the first and largest travel subscription programme, GO Voyages is revolutionising the way people research, book and enjoy travel.
GO Voyages is part of the eDreams ODIGEO group, eDreams ODIGEO is the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| GO Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| GO Voyages Flights |
Find now better deals looking for flights + hotels.
| GO Voyages Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| GO Voyages Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| GO Voyages Cars |
Meet the whole company and all our brands.
| Our brands |
Go Voyages Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.govoyages.com
Go Voyages Prime
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good Rania good very good
April 5, 2026
Verry cool for my travel
April 4, 2026
Great service
April 2, 2026
The excellent customer service 👌🏻
Dear Go Voyage Team,
I recently had the pleasure of interacting with one of your agents and wanted to provide my feedback.
The agent was extremely professional, attentive, and patient throughout the process. They provided clear and precise answers to my questions. I especially appreciated their friendliness and willingness to go the extra mile to ensure all my requests were met.
Thank you for providing such excellent customer service. I will not hesitate to recommend Go Voyage to friends and family, and I look forward to booking with you again in the future.
Kind regards,
Mahdouani
April 1, 2026
The communication with the hotesse was…
The communication with the hotesse was very well
March 31, 2026
An excellent service very attentive and…
An excellent service very attentive and responsive to customer requests, I found a solution to my problem in less than 7 min I can only recommend.
March 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unable to cancel the free trial
The free trial was impossible to cancel. I could not find where to do it. Then I left on vacation and forgot to do it. You app
Is difficulté to navigate.
That said, I got a very good customer service expérience on the phone.
March 28, 2026
Reply from GO Voyages
Hi Dominique,
We are truly sorry that your customer service experience was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very good l'assistant est tres…
Very good l'assistant est tres professionnels et a l'écoute
March 27, 2026
G Voyages , organized fraud
This isn't the first time this has happened. Go Voyage charges you monthly for services debited from your credit card without your authorization. The credit card had to be cancelled to resolve the issue.
March 25, 2026
Unprompted review
Reply from GO Voyages
Hi Breda,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Customer oriented proposal to continue…
Customer oriented proposal to continue the experience
March 21, 2026
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