There is no customer service, they do not pick up the phone, they take days to respond to emails, if they ever respond and their credit card charges end up being fraudulent. No one in their company... See more
Company replied
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See what reviewers are saying
The product is extremely reliable, we've never had an outage, and their service team is top notch. Anything I've ever needed, I've gotten, even when it came to custom stuff specific to us. Basicall... See more
Company replied
We have been a customer of GPSWOX for four years and our experience has been excellent from day one. We use their white label solution and now also our own branded apps that are available to ou... See more
Company replied
GPSWOX is the best GPS Tracking System I have ever met. I have used many systems previously, but this one is the fastest, has friendly support, lots of different software features, extremely reasonabl... See more
Company replied
Company details
Written by the company
GPSWOX allows you to track and manage unlimited number of objects in real time, get specific notifications, generate reports and much more. GPSWOX software is compatible with almost any GPS tracking device. GPSWOX has over 100,000 users all around the world. Recently GPSWOX software received: Experts Choice Award, Supreme Software Award and Great User Experience Certificate. 30 Day Free Trial >> www.gpswox.com
Contact info
32, 19-21 Crawford St, W1H 1PJ, London, United Kingdom
- +44 2037 270233
- sales@gpswox.com
- www.gpswox.com
4.4
Excellent
37 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Zero customer service, fraudulent charges
There is no customer service, they do not pick up the phone, they take days to respond to emails, if they ever respond and their credit card charges end up being fraudulent.
No one in their company really knows how to process or do anything.
Stay away from GPSwox, it’s a complete waste of time.
April 10, 2026
Unprompted review
Reply from GPSWOX
Hi,
Thank you for your feedback, we appreciate you taking the time to share it.
We'd like to provide some context, as this review doesn't fully reflect what took place.
In early April, you attempted a purchase through our website. Due to a payment issue, the initial transaction didn't go through, so we sent a payment link via an alternative gateway. Two different email addresses were used during this process, which caused some confusion around the order.
Once we became aware that both transactions had been processed, we issued refunds for both immediately.
To make things right, we went a step further and offered you a tracker free of charge. You accepted, and it was delivered within 3 working days.
Following delivery, we made several attempts to reach you by email and phone to help with setting up the device in GPSWOX, but unfortunately were unable to get through.
We're always committed to resolving issues and taking care of our customers. If you're open to it, we'd still be happy to assist you with the setup at any time.
Please feel free to reach out to us at: support@gpswox.com
Best regards,
GPSWOX Team
GPSwox has been an incredible partner…
GPSwox has been an incredible partner platform I love it has incredible features
March 6, 2026
Unprompted review
Reply from GPSWOX
Hello,
Thank you so much for your kind words! We’re thrilled to hear that GPSWOX has been an incredible partner for you and that you’re enjoying its features. Our team works hard to deliver a powerful and reliable platform, so it really means a lot to know it’s making a positive impact. If there’s ever anything we can do to support you further, don’t hesitate to reach out: support@gpswox.com
Best regards,
GPSWOX Team
Quick support and great system
Quick support and great system.
The support is always quick responses and the system is top. Has a lot of funcitons and you can buy cheap development to get your own features in to your solution.
February 24, 2026
Unprompted review
Reply from GPSWOX
Thank you for your great feedback! We're really glad to hear that you’re happy with our fast support and the system overall. It’s also fantastic that you’re making use of the flexibility to develop custom features tailored to your needs — that’s exactly what we aim to provide.
If you ever have ideas or need assistance with further improvements, we’re always here to help.
With regards,
GPSWOX team
Reliable platform for over 4 years
We have been a customer of GPSWOX for four years and our experience has been excellent from day one.
We use their white label solution and now also our own branded apps that are available to our customers. The system is extremely stable and performs reliably in our daily operations. At the moment we manage around 1100 devices on the platform without any issues, and everything runs smoothly.
Whenever we have needed assistance, their support team has been fast, professional and friendly through the ticket system. Any challenges have been handled efficiently and with a clear focus on finding the right solution.
We definitely plan to continue growing our fleet on the platform and look forward to adding many more devices in the future. Highly recommended.
February 23, 2026
Unprompted review
Reply from GPSWOX
Hello,
Thank you for taking the time to share such a detailed review and for being with us for four years — we truly appreciate your trust and partnership.
It’s great to hear that the white label solution and your branded apps are serving your business well, and that the platform continues to perform reliably even as you scale to over 1100 devices. Ensuring stability and smooth daily operations at that level is exactly what we strive for.
We’re also very glad that our support team has met your expectations with fast, professional, and solution-focused assistance. Your growth and success are important to us, and we’re excited to continue supporting you as you expand your fleet even further.
With regards,
GPSWOX team
The platform is very easy to use and…
The platform is very easy to use and intuitive, which has made my overall experience very positive.
February 20, 2026
Unprompted review
Reply from GPSWOX
Thank you for your feedback! We're glad to hear that you find the platform easy to use and intuitive — creating a smooth and positive user experience is one of our main goals. If you ever have suggestions or need assistance, feel free to reach out.
With regards,
GPSWOX team
Over the last 2 years GPSWOX has…
Over the last 2 years GPSWOX has provided good services, the product is easy to use and the tech support has been good, but they might take a couple of days to reply.
February 19, 2026
Unprompted review
Reply from GPSWOX
Hi,
Thank you for your honest feedback and for being with us over the past 2 years — we truly appreciate your trust.
We’re glad to hear that you find the platform easy to use and that our services and support have been helpful overall. At the same time, we understand your point about response times, and we’re continuously working to improve our support speed to provide a more consistent experience.
If there’s ever anything urgent, please don’t hesitate to let us know — we’re here to help.
With regards,
GPSWOX team
The product is extremely reliable
The product is extremely reliable, we've never had an outage, and their service team is top notch. Anything I've ever needed, I've gotten, even when it came to custom stuff specific to us.
Basically, the product just works, is affordable, and their support has got your back.
February 19, 2026
Unprompted review
Reply from GPSWOX
Thank you for the fantastic feedback! We’re really glad to hear that the platform has been consistently reliable for you and that you haven’t experienced any outages — that’s exactly the level of performance we aim to deliver.
It’s also great to know that our support team and custom development options have met your needs. We always strive to provide flexible solutions and dependable assistance whenever it’s needed.
We truly appreciate your trust and look forward to continuing to support your success.
With regards,
GPSWOX team
Great platform
Great platform. Always I get help when i require it. Thanks!
February 3, 2026
Unprompted review
Lightning fast support!
We identified several security vulnerabilities on the GPSWOX servers. After promptly notifying GPSWOX through their support channel, some fixes were applied immediately. Over the following days, the remaining issues were also resolved without hesitation or objections regarding feasibility.
January 26, 2026
Unprompted review
Excelent Plattform, Great Service
I've been with GPSWOX for over a year and the service has never gone down, which is very important. They also have excellent technical support and respond very quickly to our questions and requests. 100% recommended.
January 12, 2026
Unprompted review
helpful platform to control vehicles
simple platform to control our vehicles routes and status
January 13, 2026
Unprompted review
Have been using this software for over…
Have been using this software for over 3 years and I am happy with it. It constantly adds new feature, trackers support and never had issue with tech support. I recommend this for other gps tracking businesses.
January 26, 2025
Unprompted review
Great tracking software & fast tech support.
I would like to say thanks to whole Gpswox team for their daily support and trainings. The software is great and easy to use. Totally recommended for all businesses!
May 9, 2020
Unprompted review
Reply from GPSWOX
Hello,
we are glad you found value in the product and thanks for the great ratings. If we can ever assist in any way, please don't hesitate to reach out: sales@gpswox.com
Kevin
Refund Issued / Rapid Response
After posting a review on Trust Pilot about a negative experience I had with GPSWOX the company responded in less than 24 hours and apologized for a miscommunication and said they will issue a full refund to my PayPal account.
I appreciate this kind of rapid response and the willingness of the company to acknowledge their mistake. If I ever require their services in the future I would do business with them again.
Thank you,
Ty
March 11, 2020
Unprompted review
Reply from GPSWOX
Hello,
thanks for the great review! Please don't hesitate email us directly, if anything comes up. Email: sales@gpswox.com
Kevin
Simplicity, efficiency and innovation
Very glad for having acquire the GPSWOX solution, it is simple to use and performant at the same time, allowing for any integrator to answer to the customer's needs easily,
I recommand stronly this solution for many reasons, one of this reasons is that they help you to be operational immediately without prospecting for different providers, to have tracking platform, the corporate website, hosting your server and so on ...
Thank you GPS Wox team and wish you the best
September 12, 2019
Unprompted review
Reply from GPSWOX
Hello, thanks for taking the time to leave us a positive review. We greatly appreciate your business and your feedback!
Excellent customer service and very…
Excellent customer service and very easy to use gps tracking software. Connected my phones without any issues, this helps a lot for my logistic business.
August 13, 2019
Unprompted review
Reply from GPSWOX
Hey,
we are glad you found value in the product and thanks for the great ratings. If we can ever assist in any way, please don't hesitate to reach out: sales@gpswox.com
Kevin
Everything I needed!!!
After my phone call today, I found that this program was all I imagined it would be. PERFECT!! I just needed a little help getting it going. I spoke to Ignas on the phone and he was truly a HUGE help and I know I couldn't have done it without him.
I'm deleting my previous review as I finally received the service their site said was available. THANK YOU to Kevin (General Manager) for getting on top of it and making the call happen.
August 9, 2019
Unprompted review
Reply from GPSWOX
Dear Colleen,
thanks for the great review! Please don't hesitate email us directly, if anything comes up. Email: sales@gpswox.com
Kevin
Good solution GPS software and good…
Good solution GPS software and good service team support.
June 9, 2019
Unprompted review
Reply from GPSWOX
Hey, thanks for you feedback!
Excellent tracking software.
June 7, 2019
Unprompted review
Reply from GPSWOX
Hello Luis,
we are glad you found value in the product and thanks for the great ratings. If we can ever assist in any way, please don't hesitate to reach out: sales@gpswox.com
Kevin
Great tracking system.
Hi, I tested other systems but I chose to buy the GPSWOX. At the moment I am very satisfied with what GPSWOX proposes. Efficient, fast and committed technical support. Easy navigation system, clean and very stable. I have a tracking company and I am happy to have the GPSWOX system. With GPSWOX I can offer a great tracking system for my clients. I recommend the GPSWOX system for businesses and individuals.
May 18, 2019
Unprompted review
Reply from GPSWOX
Thanks for the great review! Please don't hesitate email us directly, if anything comes up. Email: sales@gpswox.com
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