Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
I ordered the stove from Gr8Fires, having looked at a number of wood burners elsewhere online. They had a good price, including delivery, and we liked the style of the stove. Website was easy to u... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service indeed
Excellent service indeed. From ordering to delivery. A great fast delivery.
April 9, 2026
Reply from Gr8 Fires
Thank you very much for your kind review!
We’re delighted to hear you were pleased with the service from ordering through to delivery, and that everything arrived quickly.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Weere able to source what I required…
Weere able to source what I required told me honestly when to expect delivery as not available immediately and delivered as promised
April 9, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear we were able to source what you needed and that you were kept honestly informed about the delivery timescale. It’s great to know your order was then delivered as promised.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great product. Great service. I decided to give this company a try…
I decided to give this company a try over Amazon. I’m very glad I did. The product is perfect for the job and it was delivered very quickly.
April 9, 2026
Reply from Gr8 Fires
Thank you for your kind review!
We are glad to hear your happy with the product and it was delivered quickly!
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Should of been delivered on 9th but not…
Should of been delivered on 9th but not delivered until the 13th
April 8, 2026
Reply from Gr8 Fires
Thank you for your review.
We’re sorry to hear that your delivery did not arrive on the expected date and was delayed until the 13th. We understand how frustrating this can be and appreciate your patience.
Thank you for your feedback and for choosing GR8 Fires.
Aoife
GR8 Fires
Great service as usual.
April 8, 2026
Reply from Gr8 Fires
Thank you for your kind review!
We’re delighted to hear you received great service once again, and we really appreciate your continued support.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Absolutely fuming had the builder…
Absolutely fuming had the builder scheduled to fit this and the delivery was rescheduled twice speaking to the company guaranteed it would be here Friday 17th True to word the drivers turned up albeit slightly late which was due to traffic. Assembly was going to happen today they have only delivered 4 of the 5 boxes!!!!
April 17, 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your feedback.
We’re very sorry to hear about the issues with your delivery, particularly the missing box and the disruption this has caused to your planned installation. We understand how frustrating this must be, especially after rescheduling and being assured of the delivery date.
This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with your fireplace fret.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Good product thankyou
Good product thankyou - and easy to fit. Nice to know I can get replacement parts too!
April 8, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re happy with the product and found it easy to fit.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great service from order to delivery
Great service from order to delivery
Would choose this company again.
Now installed fireplace looks as good as photo
April 1, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were pleased with the service from order through to delivery, and that you would choose us again. It’s also great to know your fireplace looks just as good as the photos once installed.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear your order arrived when expected and that everything went smoothly.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great customer service
Great customer service. Good reasonable price multi fuel burning stove.
April 1, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were happy with our customer service and found the multi-fuel stove to be good value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Really glad I bought this fireplace
Really glad I bought this fireplace, it looks beautiful and fits perfectly. Delivery took over a week but that was due to it being Easter weekend. Highly recommend.
March 30, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re really pleased with your fireplace and that it looks beautiful and fits perfectly. We appreciate your understanding regarding the delivery timing over the Easter period, and we’re glad everything arrived safely.
Thank you for your recommendation and for choosing GR8 Fires.
Aoife
GR8 Fires
Professional from beginning to end
Professional from beginning to end. Had a wee problem, fixed in no time. Would highly recommend.
March 24, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you found our service professional from start to finish and that any issue was resolved quickly. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
I bought an Ezee glow pulse inserr…
I bought an Ezee glow pulse inserr fire.
Ordering was easy as clear details on the products offered.
Installation was simple and works well.
Looks very nice too
April 1, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you found the ordering process clear and straightforward, and that your Ezee Glow Pulse insert fire was easy to install and is working well. It’s great to know you’re pleased with how it looks too.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great products at decent prices and…
Great products at decent prices and delivery was quick. Very happy.
March 30, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re very happy with your purchase, and that you found our products good value with quick delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with your fire and found it to be good value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent product and looks great
Excellent product and looks great. Was quite a project for one person but did it and knew it should have had 2 of us. Over all excellent and would definitely recommend 👍
March 31, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the product and that it looks great once installed. We appreciate your feedback regarding the installation being more suited to two people, and we’re glad you were still able to get it completed successfully.
Thank you for your recommendation and for choosing GR8 Fires.
Aoife
GR8 Fires
Be careful of kerbside delivery and Customer Service
As the delivery was kerbside I asked for the order to be cancelled first thing in the morning.
In the afternoon the burner was dispatched and I was charged £50 out of my refund.
I think this grossly unfair.
March 31, 2026
Reply from Gr8 Fires
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We understand your frustration regarding the timing of your cancellation request and the dispatch of your order. As the burner had already entered the dispatch process, a £50 charge was applied in line with our cancellation policy. We appreciate that this was disappointing and apologise for any frustration caused.
Thank you for your feedback, as it helps us continue to review and improve our service.
Aoife
GR8 Fires
Perfect …
Took a while to choose company and fire I wanted, bought from Gr8 fires and am completely satisfied with the service I received and the fire….would I recommend….most definitely Yes
March 30, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear that you’re completely satisfied with both the service and your fire after taking the time to choose the right option for you. It’s great to know you would most definitely recommend us.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great product
Absolutely loved this product came on time and great price would definitely recommend this company
March 30, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you loved the product, found it great value, and that delivery arrived on time. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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