Grace & Glory Home Reviews 1,236

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including handles, shelves, and door accessories. Many people also highlight the excellent delivery service, noting its speed and the careful packaging that ensures items arrive in perfect condition. The staff receives frequent commendations for their helpfulness, guidance, and pleasant demeanor, making the overall service experience exceptional. However, some customers reported issues with product quality, such as snapped coat hooks, water marks on a towel ladder, or faulty electrical items. A few people also experienced problems with delivery, mentioning delays or issues with local delivery companies. Additionally, some reviewers noted that product packaging for returns was inadequate, and in one instance, a product's design flaw led to damage.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Many customers praise the superb quality and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and fast... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, efficient, and top-quality service,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more

Company replied

Rated 5 out of 5 stars

The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The... See more

Rated 5 out of 5 stars

had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Th... See more

Company replied

Rated 5 out of 5 stars

* excellent customer service* grace and glory reached out and offered a replacement, nice to see they operate a good customer service team. Local delivery company not great! (Coat hooks came snapped,... See more

Company replied



Company details

  1. Decoration and Interior Design Store

Written by the company

Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent all round.

The picture shelves we bought were beautiful, even better than the photos, really high quality and very sturdy. The website was set up to provide beautiful things and has succeeded with bells on. The shelves came in a very sturdy box so arrived in perfect condition without loads of tape and packaging. We didn't have to wait long for them either. We are already recommending them.

April 9, 2026
Rated 5 out of 5 stars

Very impressed with your…

Very impressed with your helpful,pleasant staff.

Ordering was stress free and efficient.
Would happily recommend your company to friends and family.

Thank you.

Thank you

March 24, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Alexis.

Thank you so much for leaving us this review, it was a pleasure to read your comments and so good to hear you will recommend us. Thank you ! We hope to welcome you back soon.

Best wishes
Team G&G

Rated 4 out of 5 stars

Always very polite & helpful by…

Always very polite & helpful by TELEPHONE - much appreciated if online incurs problems.

March 27, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Valerie, thank you so much for your kind comments, and we really appreciate you taking the time to leave us this review. Very best wishes, Team G&G.

Rated 5 out of 5 stars

Very professional and arrived quickly

Very professional and arrived quickly. 😊

March 25, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Julie

Thank you so much for your kind comments and for taking the time out to leave us this review. We really do appreciate it.

Best wishes
Team G&G

Rated 5 out of 5 stars

Service and delivery

Service and delivery ! Product absolutely spot on !

March 24, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Paul

Thank you so much for leaving us this great review, we really appreciate you taking the time to do this.

Kind regards
Team G&G

Rated 5 out of 5 stars

Excellent service

Excellent service

March 18, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello John, thank you for your fabulous comment and for taking the time to leave us this review, we're really grateful. Best wishes, Team G&G.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful.

February 25, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Rosie. Thank you so much for leaving us this review we really appreciate you taking the time to do this. Thanks for your great comments, we do hope to welcome you back. Best wishes, Team G&G.

Rated 5 out of 5 stars

Firelight container looks lovely

Firelight container looks lovely. Speedy delivery too.

February 25, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Jane. Thank you so much for leaving us this review. So pleased to read your comments about both the product and speed of delivery. Thank you for taking the time to do this, best wishes Team G&G.

Rated 5 out of 5 stars

had a fantastic experience with Grace &…

had a fantastic experience with Grace & Glory! I kept asking questions via their online chat and they answered immediately every time—whether it was about the fittings or advice on how to fit them. Their guidance made the whole process smooth. Plus, the handles themselves are absolutely beautiful—an elegant touch to finish everything off!

February 25, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Alexia -thank you so much for leaving us this great review, we really appreciate it. So happy to read your positive comments and so pleased to hear you love the door handles. Thank you! Best wishes Grace & Glory.

Rated 2 out of 5 stars

Quality of product

Quality of product poor ,one of the door plates was poor quality as you could see an extra drill hole that had been started.

February 25, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi there. We'd be happy to rectify this if you get in touch, unfortunately we're unable to help if we're not made aware of a problem. Do get in touch. Many thanks. Team G&G.

Rated 5 out of 5 stars

Beautiful hardware

Beautiful hardware. Always my go to!

February 24, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Thank you Sarah! Really appreciate this. Thank you so much for your continued support. Best wishes Team G&G.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, well worth money, vey fast delivery, excellent service

February 23, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Wendy. Thank you so much for taking the time to leave us this fabulous review. We really appreciate it. Very best wishes, Team G&G.

Rated 4 out of 5 stars

Good quality

Good quality, price ok lovely items, just what I wanted.

February 17, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Joy. Thank you for leaving us this review, we're really happy to read your positive comments. Best wishes Team G&G.

Rated 5 out of 5 stars

Fast

Fast, efficient service and a quality product

February 11, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Thank you so much for leaving us this review, we're very grateful you took the time to do this. Best wishes Team G&G.

Rated 5 out of 5 stars

Excellent website

Excellent website. Product bought very useful.

February 11, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Nick. Thank you so much for the review! We really appreciate you taking the time to do this. Thanks for the feedback on the website too, that's good to hear! Best wishes Team G&G

Rated 5 out of 5 stars

Great company - use them!!!

Great company to deal with. Easy returns and great personal communication. Would use again and again!!

February 10, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Jo - what a fabulous review! Thank you so much, we're very grateful. Love your comments and we do hope to welcome you back soon. Best wishes Team G&G.

Rated 5 out of 5 stars

Lovely products and great customer…

Lovely products and great customer service. Highly recommend this company.

January 30, 2026
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Katia. Thank you so much, what a fabulous review. We're very grateful that you took the time to do this. Many kind regards, Team G&G.

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