Grace Removals Reviews 

185
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their outstanding efficiency, careful handling of delicate belongings, and consistently friendly attitude throughout the entire moving process. People across various reviews also highlight the remarkably smooth overall coordination, very clear communication, and highly punctual delivery services provided by the dedicated team. However, some customers also noted unfortunate issues with damaged furniture, missing hardware pieces, and incomplete deliveries from several different locations. Some reviewers were not happy with delayed follow-up services, unhelpful interactions, and frustrating communication breakdowns after the final payment was completed.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient teams that handle... See more

Delivery service

Consumers find delivery_service to be positive, highlighting efficient teams and punctual arrivals. Reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing stark contrasts in their... See more

Product

Clients share mixed feelings regarding the handling of their belongings during the move. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are moving from South Wairarapa to Australia. The team came and packed everything from our home efficiently and carefully. The guys were very professional and friendly, and managed to pack the cont... See more

Company replied

Rated 5 out of 5 stars

Both Buzz and Sanele did an amazing service to pack our house and upload the items on to the Grace Removal truck on 15th and 16th Oct for door to door delivery from Auckland to Melbourne. Both of them... See more

Company replied

Rated 5 out of 5 stars

Had a great experience getting my move done. The guy named BUZZ was on to it and knew his job and what his doing other guys Sanele , Bless and hornell did a splendid job aswell really appreciate the e... See more

Company replied

Rated 5 out of 5 stars

Tony Thomas and his team were outstanding! Communication and quote provided were the best pitched when I was gathering quotations. Tony's team Dave along the two men who came to load and unload were... See more

Company replied


Company details

  1. Travel & Vacation

About Grace Removals

Written by the company

graceremovals
international International Moving

We have the global network and service capability to expertly pack and move your precious household effects to almost any international destination.
international Moving in New Zealand
Why visit 10 websites to find a better deal when you can visit one?
international Moving to Australia
With more than 40 branches across Australia and New Zealand, Grace can help you relocate to any town or city anywhere in Australia including remote and regional areas.
international Moving to the UK
We have successfully assisted generations of Kiwis and Brits moving between New Zealand and the United Kingdom.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(185)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still awaiting contact from Grace…

Still awaiting contact from Grace regarding the missing items and zero communication from the Auckland office

February 6, 2020
Unprompted review
Grace Removals logo

Reply from Grace Removals

Jonathan - We are very sorry to learn of these issues. Your comments have been noted and a service failure escalation created. One of our team will contact you shortly. Thank you for bring this to our attention. Grace Customer Service

Rated 4 out of 5 stars

Good service but the Communication on…

Good service but the Communication on the NZ side was quite poor. Invoices twice and difficult to talk to the right person at times. But go there in the end!
Thank you. Australia side was great.

February 6, 2020
Unprompted review
Grace Removals logo

Reply from Grace Removals

Thank you Jodi for your kind review. We will be sure to pass on your comments to the team in Auckland. They had a very busy Summer, however there is no excuse for poor communication. Grace appreciates your honest feedback. Grace Customer Service

Rated 5 out of 5 stars

Fantastic service

Fantastic service, and super friendly. The guys who moved us were next level. From booking and arranging the move, to the process, and afterward - it has been exemplary. See you at our next move!

February 6, 2020
Unprompted review
Grace Removals logo

Reply from Grace Removals

Thank you David - We will be sure to let the team in Christchurch know how pleased you were with their efforts. Good luck in the new home and thanks for trusting your move to Grace.

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