Grainger Reviews 248

This company is unprofessional and doesn't own up to their mistakes and give people a heads until it's too late & gave my fiance the run around just to tell her they found someone else & scheduled her a bogus interview and didn't show up and literally watched her phone screen and didn't show up

Poor customer service. Got an item different that what was pictured on their website, and they refused to provide refund. Will never buy again from them. They should be out of business.

I ordered a Trojan 12 volt battery for our Genie lift. 4 times in a row they sent the wrong battery, Grainger kept sending me 6-volt batteries. All 4 times I had to crate the battery back up, secure the battery to a pallet, and get UPS to pick the crated battery up. This process took a lot of my time dealing with someone else's mistake four times. Grainger has lost a corporate customer.

I ordered a number of retaining rings from Grainger. After carefully reviewing the description and verifying the picture showed what I needed, I ordered a bag of retaining rings for a one inch shaft.
The product I received did not match the description or picture. I was sent internal retainging rings, not external. Everything else matched the Grainger information. The bag merely had the wrong part.
I contacted Grainger and they first told me to contact the manufacturer. After letting them know that I ordered from them in good faith and expect the parts I ordered, Grainger looked into it. The answer I received was that everything was right except the picture. After attaching a page from a competitor showing the same description and the same picture (but a different manufacturer) to prove there was not an error with the description, everything went quiet from Grainger. I'm just going to write off the cost of the worthless parts that were sent.

If you wanted a L.H.WingNut, Wal Mart and WW Grainger would show to have them. SURE. Now if you if you still have account from Grainger you will find they don,t have it in stock but can ship it to you. Now if you ever receive this part it cost more for shipping than the part cost. When you look at the part you will find it was MADE IN CHINA You just paid LIST+ with AMERICAN DOLLAR for some CHINA junk. You want some Taper Pin @$6.95 wt 6oz. and Grainger will charge you a $12.95 Shipping Fee and have no information where your parts are. You can't even call your RETAIL+BRANCH anymore. You should throw you Grainger BOOK at and get a MSC one. They have More US made parts at a much better price.

This company has an interesting way of doing business. I tried to buy an item online and received this message: "At this time, the item(s) below have been removed from your cart because your account is not currently eligible, please call us at 1-800-GRAINGER (1-800-472-4643) for more information." I called and was told I can't buy the item because I don't have a business account. All of my information on my account is my business; phone number, name, etc. The rep told me to hold while she contacted her new accounts team. When she returned, she told me they did see my account but it was an "export" and that needed to be handled by another department. I asked her what export meant. Did it mean my company was exporting or Grainger would have to export to me (neither one was the case)? She said because I am in Puerto Rico and Grainger was in the US that it had to be handled by a different department. I told her that Puerto Rico is the US and Grainger has a warehouse in Puerto Rico. Her response; that's just the way it is. After reading the other reviews here, I've decided not to waste my time with this company and find another company that actually wants to do business with me and my money.

I set up a Net 30 with them and was told that my business was approved for a certain credit limit amount. I even had a rep walk me through setting up the Net 30 in My Account Payments. I used the Net 30 account to invoice my order. 5 days later after not receiving an invoice, I logged into my account to find that they removed my Net 30 account, canceled my order and even cleared my cart. Spoke to customer service and they first couldn't find a record for 10 minutes. When they finally found it, they said I was declined...I confirmed that it was their practice to tell businesses that they are approved (not conditionally approved but approved), help them set up the Net 30 account as a Payment Method, purchase items in cart, decline them after without advising them, cancel their order and then clear their carts. Very disappointed in the credit system they have. Outside of telling me I was approved and then declining me, the customer service was ok. That's why I gave 2 stars, it's more with their poor practices that I have an issue with. I can understand being declined, just not being told that I am approved and then declining later without notice or explanation.

I purchased 2 verona automatic faucets for $1314.17 on 4/23/20.

I researched the necessary kits and verified with Rubbermaid and another vendor so that I purchased the corrects units. My big concern was that it came with the necessary 4" cover plate. Both units did not come with the cover plate. Even the owners manual states it should and gives me an 800 number if left out to call and get it sent. My response from Grainger was nope we don't include it sorry.

After today’s new reports, your company is about to receive quite the negative reviews. At a time of national crisis, purchasing precious safety equipment, doubling the price before reselling to the government. Shame. Be better.

I have ordered complete faceshield from Graigner Canada from their website. The shipping arrived very quickly but it contained only visor not the whole shield. I have asked to send me the missing part but they told me that I have paid for the missing part plus another shipping charge. The reason was that they show wrong picture on their site and I should only received the visor not the complete item.
After numerous emails and calls they refunded me the cost of the visor but not shipping cost.
Be aware what you buy from them as it looks as they have been doing this trick for a while.

GRAINGER was there for my Company and totally came through for us during an emergency. I can’t thank James enough. He helped me to place the rush order over the phone and the Customer service agents that I spoke to throughout the day were so helpful with delivery information. Thank you all for an amazing job!

I contacted this company to obtain pallet pricing and samples of their 1 and 2 gallon pails to ensure their quality and the sizing required for my product. Customer service was quick to respond via email (next business day) but made no attempts to connect me with a sales rep, provide pricing based on the quantity I inquired about, nor did they offer to ship samples of the pails to me (as other companies did). When I asked them to ship samples they refused and suggested I purchase them plus the cost of shipping myself to determine if they were what I was looking for. Only when I figured this out would they connect me with a sales rep and provide pallet pricing. As if this wasn't bad enough, their online prices were significantly higher than their competitors; which I could justify paying if their customer service was better. The whole experience was a deal breaker for me.

They display fast shipping times next to products on their website then when you go to actually purchase them the shipping dates are suddenly 2+ weeks later. All the shipping options cost way too much for the abysmally slow delivery rates.

I have ordered a safe from Grainger and it was about $50. It wasn't fireproof, and it was expensive for me. I found a fireproof safe that was much bigger at Aldi's for $24, and it is of good quality. I wish they offered some kind of price matching system. In addition, their price for shipping is a little on the high side. It was more than $10 for a small safe. What I didn't like most was the fact that my company already has a net-30 credit account with 3 companies, Advance, Uline, and Amazon, and Grainger refused to offer me such terms until I ordered from them at least 5-7 times first on a cash account
. I don't know why they are different from everyone else.

purchased 235.00 piece of measuring equipment from them. Used very carefully 3 times in a year and a half. Battery cover pops one of the cheesy plastic tabs that hold the battery in place. Battery wont stay in and now the calipers are useless.
Grainger tells me its out of warranty and there's nothing they can do.

What a disappointment. I placed an order for a product on their website and they canceled it two weeks later stating that it was a restricted product. If it was restricted why was it on the website and why did it take so long for it to be cancelled?

I ordered N95 masks on their website and they only inform me that the order was cancelled after i inquire about the delay. They told me they had informed me it was cancelled in an email but I never received it, but they also had the audacity to double their prices of the N95 masks on the website due to the Coronavirus. These shady people are in the business for greed and profit. This company should go out of business. Worst customer service ever! Do not buy from their website!

I registered on their website and received confirmation that I was ready to shop. I placed an order of one box of product, but hours later my order was cancelled even though they have it in stock. It was outrageous that they cherry-pick customers subjectively.

We love Grainger! I can call, order online, or pick up in town. They have always deliver fast and be a convenient way to get our supplies.
The last person that called me, Angela, was a delight! She definitely deserves a raise Grainger!

Ordered a $5 die, 1"X 1/2" costed $10 shipping. grainger will be last resort from now