Grammarly Reviews 

10,458
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, most reviewers were somewhat happy with their experience overall. Customers often find the tool helpful for improving grammar, spelling, and overall writing quality. Many appreciate its effectiveness for various tasks, from school assignments and business content to professional resumes, highlighting its convenience, accuracy, and ease of use. However, a significant number of users express dissatisfaction with the app's functionality and monetization. Many report product accuracy issues, including incorrect corrections, repetitive suggestions, or failing spellcheck, often leading to a frustrating user experience. Frequent interruptions, intrusive pop-ups, and subscription difficulties, such as unexpected charges and challenges in deleting the app, are also common concerns.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with many finding it helpful for catching basic... See more

Subscription

Users describe negative interactions with subscription, often feeling misled or pressured into commitments... See more

Product

Reviewers mention ambiguous feedback about the product, with some finding it a fabulous and very good tool... See more

Application

People report negative experiences with the app, citing issues such as it stopping working, overcorrecting... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unauthorized... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I use Microsoft Edge as a default browser and have the account logged in to it. But every time I need to change the writing tone in the Windows app, it opens the Chrome one instead. Also, fix your... See more

Company replied

Rated 3 out of 5 stars

They call it spellcheck, but it only works 1/6 of the time. Thats it's its whole point, and it fails to do its intended purpose. However, this experience was specifically on the Canva service, as for... See more

Rated 3 out of 5 stars

Constructive Feedback for Grammarly I believe that Grammarly remains one of the most technically competent writing assistants available and has come a long way since it's launch years a... See more

Rated 3 out of 5 stars

I get irritated because I am dyslexic. I have expressive dyslexia and my words are chosen differently to what most would interpret. Grammarly is okay recognising some of my grammar while you speech te... See more


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3.3

Average

TrustScore 3.5 out of 5

10K reviews

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1-star

Asks customers to review

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Replied to 35% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(10,458)

226 reviews in the last 12 months

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Rated 3 out of 5 stars

Grammarly is driving me mad

Grammarly is driving me mad! I don't block it because it does sometimes notice things that I have missed, but the dialogue literally appears over text that I am trying to edit! It also constantly makes irrelevant suggestions in the interests of formalising my writing style. It is really infuriating - but I am still giving it three stars for the occasions when it is genuinely useful.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

An absolutely horrible app

An absolutely horrible app. Firstly it wants access to your computer OS. Secondly it is virtually impossible to delete the app. Just keeps saying it is open when it isn't. I would not trust it.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Grammarly sucks

It gave me so many red lines and I clicked on them, but it was just blurry. So I signed out because I was annoyed and there are even more red line from grammarly. I clicked on the lines and it say sign back in! Like no way I hate this website. It keeps crossing out things while I am trying to write and it is so annoying. the line litteraly goes straight through my words.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Grammarly is TEREBLE

There was a hacker in my account and tryed to log me out and grammarly know my passowrd so i tried to delete the account and there survise is terible no phone number i need to send email and wait a few howers. I am never having grammarly AGAIN.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

The app is okay-ish

The app is okay-ish. I’m giving it one star because they don’t offer refunds, so keep that in mind if you have a yearly subscription. I got charged today and tried to request a refund, but they simply don’t do that.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

I want Classic Format back!

I miss the classic format so much! I can't stand the new format, and I struggle to use it. I feel like it's a massive step backwards and a stupid move from Grammarly. Don't fix what isn't broken!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Spelling and Grammar

Greetings,

I've been using Grammarly on a one-week trial. I was planning to ditch it because the price is very high, but I decided to keep it because it's excellent. My grammar is terrible, and it's the best application out there. I was going to try LanguageTool, but Grammarly has been more helpful. I do a lot of social media, so it comes in handy for people like me.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Every thing needs money

Every thing needs money. It's not Grammarly, its Scammerly(My anonymous friends told me to write the Scammerly part). I got like 10 suggestions to correct my writing before I had to get premium. Just add ads or something bro.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

I was charged 199.79 Canadian dollars…

I was charged 199.79 Canadian dollars and only received $149.08 for the refund. It only takes one day for you to charge me $50 because I did not cancel the subscription one day before it was automatically renewed. It is not a courtesy, and you are stealing your customer's money. Your company is going to be disregarded very soon based on your attitude towards your customers. Shame on you and your company.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Refund Requested- Grammerly

I was excited to use grammerly after the free frial on a monthly basis. I was shocked and insulted that they would take the whole year's amount. I submitted a ticket after wading through their less than helpful faq section.

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Academic's and students - be warned

I’ve been a Grammarly user for around two years and, until recently, I would have recommended it to anyone without hesitation. The premium version is genuinely excellent — particularly the “Tab to Fix” feature, which has been a game-changer for my workflow. It makes quick corrections seamless and efficient, especially when I’m typing quickly and making inevitable spelling mistakes.

However, I am now studying at postgraduate and master’s level, and my university uses Turnitin for all academic submissions. Unfortunately, this is where Grammarly becomes a liability rather than a tool. Turnitin flags any text Grammarly has interacted with as 100% AI-generated — even if I’ve only used it for simple spelling and grammar corrections, without touching any of the creative or generative AI features. This completely undermines the credibility of my work and puts me at academic risk.

The only way to avoid this issue is to stop using the premium version altogether. But the free version is so overloaded with intrusive upselling that it ruins the entire experience. Every click comes with premium prompts and gold highlights, which is frustrating and makes the product feel unusable.

Grammarly is an incredible tool, but it is fundamentally incompatible with the realities of academic life. I would strongly urge you to consider making the platform more academic-friendly — perhaps by introducing a dedicated “Academic Tier” that removes all AI-driven enhancements (so it won’t trigger Turnitin) but still includes essential tools like “Tab to Fix.”

Until then, I’ll have to stop using Grammarly for the remainder of my degree — not because I want to, but because I can’t risk my work being falsely flagged. It’s a real shame, because the core product is brilliant.

September 30, 2025
Unprompted review
Rated 2 out of 5 stars

Bad pop-up begging for a premium plan, can't disable premium suggestions

The second star I'm giving is thanks to their basic suggestions which are nice, and can nicely fix basic grammar mistake. However...

Grammarly is definitely abusing with the yellow text suggestion if you're opting for a free plan. Basically, Grammarly is suggesting you to rephrase some of your sentences to make it sounds better, but you can't apply them it if you don't have a paid plan. The major problem is that for long text, most of it can become yellow, which is extremely annoying as I don't want to pay for a company that abuses premium pop-up every day. There is also no way to disable those suggestions for free. Begging won't make me pay, that's for sure. I've now switched to LanguageTool, which is way better and free without bugging me with pop-up recommendation.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is such a scam. I tried a free trial for pro with the knowledge that it would be billed at $12 monthly. Instead I was charged $144 for an annual package without my consent. Their customer support makes it impossible to contact anyone. Stay away from this company at all costs.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Doesn’t Work

I have used this service effectively for years, but the most recent update has rendered the web version completely non-functional. I have zero intention of installing it as I don’t need another load of tech bros surveilling my activities (+ according to reddit, the same issues persist across platforms).

You charge £30 per month to effectively police what a person is allowed to write, while the underlying technology is so flawed it cannot even identify deliberate nonsense like a:ngasxjhad. You have taken a service that worked and broken it, but you still expect payment.

I am cancelling the subscription and looking for an alternative. Do not suggest I contact customer service; I will not invest my own time and money to keep reporting absolute failures that are your responsibility to fix before taking my funds.

September 27, 2025
Unprompted review
Rated 3 out of 5 stars

Terrible after sales support

Edit: this seems to be a misunderstanding as a I used the channel in the reply below to lodged a ticket and got through and got a prompt outcome. Still I don't know why my initial emails didn't get through and it was a frustrating experience not being able to contact them. Changed this from 1 to 3 star given there's good and bad experience.

I initially contacted Grammarly to request a refund for an annual subscription that auto-renewed by mistake. Unfortunately, I can’t use Grammarly since my company only allows limited third-party programs.

They asked me a few questions, and I tried to reply several times across 3–4 separate attempts but every single one failed to go through. I even reached out to their general support email (support at grammarly.com
), but that also bounced back.

I then went to their website to submit a support ticket, but the support page simply won’t load. At this point, it feels like their support system is either permanently down or I’ve been blocked so they don’t have to answer my query.

Overall, this has been a terrible after-sales support experience.

September 26, 2025
Unprompted review
Grammarly logo

Reply from Grammarly

Hi there,

Thank you for taking the time to leave your review. We’re really sorry to hear about the difficulties you faced when trying to contact us. 

Our records show that we received your email and responded, but it seems the reply may not have reached your inbox. If it’s not there, please check your spam or promotions folder. You can also view your recent support requests directly here: https://gram.ly/440gqxD

Should you still be unable to locate any responses, please reach out to us again via this link: http://gram.ly/3gSJ5wO, and we’ll make sure to assist you right away. Our support team never blocks users, and we’re always ready to help through email or our social media channels.

You also mentioned that Grammarly isn’t allowed at your workplace. We understand that some organizations restrict third-party programs, and for reference, you’re welcome to share our Trust Center with your security team so they can learn more about how Grammarly protects user data and ensures compliance: https://grammarly.com/trust

We truly appreciate your patience and the opportunity to make this right.

Thanks again,
Grammarly Support Team

Rated 1 out of 5 stars

Beyond pissed off with this company

Beyond pissed off with this company. Literally stole money out my account and refuses to refund me. Count your F*ckin Days.

September 24, 2025
Unprompted review
Grammarly logo

Reply from Grammarly

Hi there,

We appreciate you taking the time to share your feedback with us!

After reviewing your recent communication with our team, it appears that we’re unable to process a refund directly, as the payment was made through Apple. Because Apple manages all billing for purchases made via their platform, please refer to the instructions we sent to your email on how to contact Apple Support for assistance with your refund request.

We’re sorry we couldn’t assist with this directly, but we do appreciate your understanding.

Thanks again,
Grammarly Support Team

Rated 1 out of 5 stars

Cancel button hidden and hard to find

Cancel button hidden and hard to find — had to jump between app and Safari. Very stressful but I did cancel and delete it. Apps shouldn’t trap people into paying — make cancellation clear and easy.

September 16, 2025
Unprompted review
Grammarly logo

Reply from Grammarly

Hi Sarah,

Thank you for taking the time to leave us a review, and we're sorry for the stressful experience. 

Please note that you can cancel anytime and stop future payments by following these steps: https://gram.ly/HSFw. If you run into any trouble in the future, please reach out to our support team here: https://gram.ly/3YDzv4V so we can help right away.

We apologize for any confusion this caused and hope this makes things easier going forward.

Sincerely,
Grammarly Support Team

Rated 1 out of 5 stars

Charged 120GBP w/out notice or subscription.

I was charged 120GBP without notice despite not having had Grammarly premium for months and not signign up for a yearly subscription either. I cancelled my subscription a long time ago. It has been a day and it still has not been fixed. Also my account doesn't even have premium features on it.

September 13, 2025
Unprompted review
Grammarly logo

Reply from Grammarly

Hi Sarah,

Thank you for taking the time to leave us a review, and we’re sorry to hear about the unexpected charge. Please submit a ticket at https://gram.ly/3YDzv4V so that we can investigate this further. 

We’re looking forward to receiving your response and resolving your issue.

Thank you,
Grammarly Support Team

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