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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the premium quality of the products, highlighting the luxurious materials and thoughtful designs that are both stylish and highly functional. Many people appreciate the durability and craftsmanship, noting that items like bags and wallets are built to last and protect their contents effectively. The user experience, from the easy-to-use website to the meticulous packaging, is frequently described as superb. Reviewers also commend the exceptional customer service, citing quick and helpful responses, clear communication regarding orders, and fast, reliable shipping. While a small group of people mentioned that delivery could sometimes take a long time, the general sentiment is that the overall experience, including product quality, design, and customer support, is outstanding.

What people talk about most

Product

Customers consistently express high satisfaction with the products, frequently highlighting their exceptional... See more

Quality

Users describe positive interactions with product quality. Many customers consistently praise the premium... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Can’t believe I found out about this company through YouTube lol. Since then I’ve purchased numerous items including my most recent, the pebbled 17ProMax case, and they don’t disappoint. Every item is... See more

Company replied

Rated 5 out of 5 stars

I am a huge fan of grams(28)'s leather camera bags. Luxurious and thoughtfully designed. Their new line of premium Nylon intrigued me. The 702 Daily Sling is a Tardis-like daily carry. Fits a Leica M... See more

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Rated 5 out of 5 stars

Purchased from Grams28 the second time. They do have pay a lots of attention in making leather goods functional and the built quality of the interior is beyond expectations so I am optimistic that can... See more

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Rated 5 out of 5 stars

Second purchase with grams28, love how the line-up has gradually expanded and moved in different colorways. I was looking for a new travelbag that could fit my valuables and an iPad. Landed on the 154... See more

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Rated 5 out of 5 stars

GRAMS28 continues to impress me. This is my 3rd purchase and I love all three bags. They are esthetically stunning and the materials used are top of the line. They are very classy bags, and although I... See more

Rated 5 out of 5 stars

I own several Grams 28 products and love them! Great quality using high end leather and their designs are stylish and well thought out. Also, what sets them apart is their customer service as they shi... See more

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Rated 5 out of 5 stars

It’s truly a great backpack. I love its design, functionality, and size—everything feels thoughtfully made. I’ve also purchased in the past, the macbook pro folio and the AirPods case, and they’re all... See more

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Rated 5 out of 5 stars

Starting with the very easy to use website with beautiful and accurate photos of the products, the experience with Gram28 is superb. Shipping was lightning fast. My bag was wrapped and boxed very... See more

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Rated 5 out of 5 stars

I’ve been using the Grams(28) 108 Cardholder as a wallet for a month now, and it’s quickly become my everyday go-to. The design is clean and understated but still feels premium. The snowflake leat... See more

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Rated 5 out of 5 stars

This brand is exceptional with respect to design, quality, customer support, and customer engagement. I just purchased my third product from them (104 Fold-Out Wallet) and it is as pristine as could b... See more

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Rated 5 out of 5 stars

Grams28 makes wonderful products -- the quality and design are both first-rate and I am very happy with my purchase. The customer service is also great-- quick shipment/delivery and the follow-up cor... See more

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Rated 5 out of 5 stars

So glad I discovered this brand. I ordered a black leather folio from them and I’m so impressed. The website is easy to navigate and order through. Shipping to the UK was pain free, no additional ch... See more

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Rated 5 out of 5 stars

We ordered 2 sets of the Basic Strap Plus and the Strap Attachment Kit Plus for our new iPhones. Shipment was quick. I like the way the Strap Attachment Kit works like a removable keychain which mak... See more

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Rated 5 out of 5 stars

I had no problems with. Great follow up with information on shipping dates and location of package. Even left “Special” directions and they account my needs ! Thank you

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Rated 5 out of 5 stars

Ive been buying online the padt 25 years and i could honestly say that Customer Service at GRAMS28 is one of the best if not the best! They sell amazing products I love my beige704 Folio bag and looki... See more

Company replied

Rated 5 out of 5 stars

Fast shipping and quality product, was a bit weary coming from HK but they had already paid the tariffs so there was nothing to worry about after making my purchase. Will definitely buy again in the f... See more

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Rated 5 out of 5 stars

I ordered the Rogue camera sling when there was a 20% special. Paid around $350 using pay in 4. I only saw this brand through social media so I was a bit nervous at first. Shipping was fast 2-3... See more

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Rated 5 out of 5 stars

Grams28 continues to produce good quality leather goods for the fraction of the price compared to make Brands leather goods. I recently purchased their stealth 151 back pack to supplement my cross bo... See more

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Rated 5 out of 5 stars

Their attention to detail is impeccable. While I was waiting for my bag to ship to the US from Hong Kong, I got reached out to by the member of the team to personally thank me for purchasing the bag a... See more

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Rated 5 out of 5 stars

Excellent quality bags and great customer service. Ordered the 157 essential sling bag in black - really great quality leather and thoughtful design. When I reached out to the customer service for sup... See more

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Rated 5 out of 5 stars

The customer service provided from Gram28 is phenomenal. I normally don't rave about a company but this one. Gram 28 provides a quality sling that I purchased and provided everything streamlined f... See more

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Rated 5 out of 5 stars

I bought the 151 Stealth Backpack and honestly it’s even better than I had envisioned. It’s not cheap, but once you have it in your hands you can see why. The quality, fine detail, and thought put int... See more

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Rated 5 out of 5 stars

I enjoy searching for quality products that are built beautifully and will last me a long time. So recently I picked up an awesome collaboration where Grams28 expanded their craftsmanship from not onl... See more

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Rated 5 out of 5 stars

Just purchased another bag from GRAMS28 and I love it! Quality, color, design and functionality are on point. Fast shipping with easy of shopping on their website made the experience a 10 out of 10.... See more

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Rated 5 out of 5 stars

This is not my first time that I’m ordered something from grams 28 and to tell you the truth this is the only brand that fits all of my wishes, and I never saw something like this. It’s so amazing com... See more

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Rated 5 out of 5 stars

I have finally received my camera sling bag for grams28. I must admit that I fell in love with the elegant design and the functionality. The timeless look of leather is one of my favorites, of course.... See more

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Rated 5 out of 5 stars

Beyond the product itself, my experience with Grams28 has been excellent. The attention to detail and overall customer experience really stand out. Everything arrived beautifully packaged, and as a th... See more

Rated 5 out of 5 stars

I couldn’t be happier with my Grams28 purchase. The craftsmanship and quality of the bag are outstanding — it feels premium, well-designed, and clearly made to last. This was a gift for my boyfr... See more

Company replied

Rated 5 out of 5 stars

Love how functional the design of this cardholder is - it can fit a decent amount of cards while still being sleek and slim enough to fit in a pocket. I can fit all my credit cards, cash, and ID comfo... See more

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Rated 5 out of 5 stars

I have ordered from this website/company multiple times. They are transparent about their shipping times and have always delivered quality products! Highly recommend them to anyone looking for premium... See more

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Rated 5 out of 5 stars

Really happy with this 108 cardholder. It’s exactly what I was looking for and feels great to use every day. The customer service was also excellent, super responsive and helpful. Overall, a great ex... See more

Rated 5 out of 5 stars

I have been wanting a sling bag for when I travel on airplanes. I did not want a big backpack and I did not want to fill my pockets. The Grams(28) sling bag was perfect. I like there commitment to mak... See more

Company replied

Rated 5 out of 5 stars

​I couldn’t be happier with my experience with Grams28. From the moment I placed my order to the second the package arrived, the process was seamless. The shipping was incredibly fast, and you... See more

Company replied

Rated 5 out of 5 stars

I love this bag so much! It’s a stunning piece and extremely practical when it comes to travel or an overnight trip. Super high end materials! Couldn’t be happier with this purchase.

Company replied

Rated 5 out of 5 stars

179 Seeker Backpack And Chest Pouch: Ultimate Luxury PLUS Functionality This is my 6th Grams(28) bag (besides 109, 154, 156, 131, 171) and I absolutely love all of them. I was eyeing the other ba... See more

Company replied

Rated 5 out of 5 stars

I have purchased a series of goods from Grams28 and my experience has been remarkably positive. All the products I ordered come in the same finish and feature the same design language, which is of... See more

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Rated 5 out of 5 stars

Great bag for everyday work. Professionalism and function meets together. Ample space for multiple devices, MacBook 14 inch and 13 inch iPad Pro. Great quality leather and workmanship.

Company replied

Rated 5 out of 5 stars

What a fantastic bag this is! My Fuji xt3 and 50mm lens fit perfectly in this as well as my iPhone and things I usually carry in my pocket. Great communication with super speedy responses to any qu... See more

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Rated 5 out of 5 stars

I’ve been buying from Grams(28) for almost 4 years now and I have a quite of Collection of their Merchandise, I Absolutely Adore this Quite Luxury Goods, such a Beautiful designs , Durable & I can’t t... See more

Company replied

Rated 5 out of 5 stars

I loved the bag that I got so much that I ordered a second product from GRAMS28! I've gotten compliments on it already from others. The shipping was fast and the packaging was impeccable - unboxing lu... See more

Company replied

Rated 5 out of 5 stars

the whole shopping experience was positive. shipping was swift, packaging was solid and their CS follow-up was helpful. and mostly importantly, the product (702 Daily Sling) fits 100% as advertised!

Company replied

Rated 5 out of 5 stars

At first, exceptional product quality, the best I have ever purchased online. At second extremly good and usefull customer service i had some missunderstanding at web store, but guys very quicly respo... See more

Company replied

Rated 5 out of 5 stars

As described, the leather in your hand feels authentic. The only downside is the delivery, which takes a long time, but the product does eventually arrive.

Company replied

Rated 5 out of 5 stars

Ordered for Black Friday, came relatively fast. Love the feel and design of the bag. Compared to competitors, I like how carefully designed this bag is with extra slots and pockets. Love this bag!

Rated 5 out of 5 stars

I love my 106 Leather Folio - I take it with me wherever I go. It is stylish and practical. The Italian leather looks and feels amazing. Will definitely purchase more products from Grams28.

Rated 5 out of 5 stars

Had a lot of great selections and got my order delivered quick. The bag was very nice and practical, can fit a lot of stuff while looking clean and put together.

Company replied

Rated 5 out of 5 stars

Ordering from the website was easy. Delivery didn’t take long. The product is well made and fits well. However, the price is a tad expensive. Having said that, the workmanship and quality of the produ... See more

Company replied

Rated 5 out of 5 stars

Grams28 is all about Quality and craftsmanship!!! They have won my business for life!!! I continue to buy more and more pieces to add to my collection. Everyone always ask me where did you get... See more

Company replied

Rated 5 out of 5 stars

Great reviews I read online. Post I placed my order they provided great update on the delivery. Product was packed very well and shipped. Fantastic build and quality product.

Company replied


Company details

  1. Bags and Luggage Store
  2. Cell Phone Accessory Store
  3. Fashion Accessories Store

Written by the company

GRAMS28 began with a vision to bring balance to the world of luxury goods by redefining the meaning of intentional design. Born out of the desire to push for better design and value around luxury goods. GRAMS28 ensures that you always get what’s worth between aesthetics, function, and quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is legit and stands by…

This company is legit and stands by their products. The first time I made an order with them I ended up returning the product, but their customer service made that easy to do. That experience lead me order another product from them a year later, which I am much happier with. They are continuing to push their designs and develop their products, and have the customer service to back it all up. What more can you ask of a business?

March 9, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Isaiah, not every story starts perfectly, but we’re glad this one turned out well. Thanks for giving us another shot!

Rated 5 out of 5 stars

Incredible quality

Incredible quality, stylish design, but most importantly: designed with intention. Great for content creators, this duffle is S+ Tier.

March 20, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Collin, really glad the design and purpose came through. Thanks for the support!

Rated 5 out of 5 stars

Pricing with the sale was great

Pricing with the sale was great. Also shipping was very fast, everything came in great condition and excellent quality

March 19, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Sunpreet, glad the timing worked out! Thanks so much. Happy everything arrived quickly and in great shape.

Rated 5 out of 5 stars

Fantastic bag and great customer…

Fantastic bag and great customer service! Really pleased with the quality and overall style and the many compartments. Got a lot of compliments already

March 16, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Rahath, already getting compliments? We like that! Thanks so much for the kind words!

Rated 5 out of 5 stars

Great product, quality and customer service!!!!

The overall experience and the product itself are of exceptional quality. The craftsmanship and attention to detail exceeded my expectations. I also appreciate the proactive follow-up regarding the product and the expedited delivery, which demonstrates an outstanding level of customer service. I eagerly anticipate my next acquisition from this company.

March 16, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Quinzy, that’s high praise. Really appreciate it! Glad everything from the product to the follow-up hit the mark.

Rated 5 out of 5 stars

Great

Customer service is very helpful. About the product - I do enjoy my new phone case, looks and felling great.

February 23, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Piotr, looks good and feels right - that’s what we aim for. Thanks for the kind words!

Rated 5 out of 5 stars

Superb quality craftsmanship

Superb quality craftsmanship, beautiful designs and superior hardware.
I now own 4 of these bags, and if they would reintroduce the City Sling again n black, I’d own one of those too!

March 9, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Peter, sounds like the collection is growing nicely. Thanks for the kind words, and we’ll keep the 156 City Sling request in mind.

Rated 5 out of 5 stars

Grams28 continues to produce good…

Grams28 continues to produce good quality leather goods for the fraction of the price compared to make
Brands leather goods. I recently purchased their stealth 151 back pack to supplement my cross body bags.

March 9, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Genesis, sounds like the 151 found the right home. Thanks for the kind words! 🙌

Rated 5 out of 5 stars

Grams28 is all about Quality and…

Grams28 is all about Quality and craftsmanship!!! They have won my business for life!!! I continue to buy more and more pieces to add to my collection. Everyone always ask me where did you get that piece!!! GRAMS 28

Hope they come out with a mens toiletries bag

March 9, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi William, “for life” is big praise. We appreciate it! Glad the pieces are getting noticed too 🙌

Rated 5 out of 5 stars

Beautiful design and great quality

I recently purchased a leather sling from GRAMS28 and I’m very happy with it. The design is clean and minimal, and the craftsmanship and leather quality are excellent. It’s slightly smaller than I initially expected, but it works perfectly for everyday essentials and feels very premium. Overall a great product - I would definitely recommend it!

March 8, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Proust, sometimes the smaller ones end up being the most practical. Glad it worked out perfectly for you!

Rated 5 out of 5 stars

Premium material 702

Though have chose the non leather 702 but the fabric is very good and luxurious to feel on your hands. Premium quality👍

March 4, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Bruce, glad the 702 fabric impressed you - thank you! We’re really happy it still delivers that premium feel.

Rated 5 out of 5 stars

Great customer service

Great customer service. Provides personal assistance support. Reply you with quick response. Great quality product.

February 7, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Stephen, really appreciate this - thank you! Glad both the product and the support experience hit the mark 🙌

Rated 5 out of 5 stars

Great iPhone cases!

The product’s quality was as described. You can tell it was made to a high standard and the team behind Grams has a real passion for material, design and aesthetic!

February 9, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Stefan, happy to hear the passion shows. Thanks for the kind words! 🙌

Rated 5 out of 5 stars

A beautifully designed shopping experience from start to finish

The overall shopping experience is excellent!
From browsing to making the final decision. Information is presented clearly and the detailed images and video make it easy to understand every aspect of the product. It’s clear that a lot of care and thought has gone into providing all the details needed to make a confident choice. And the final delivery, oh, it is even better.

February 16, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Nikoloz, thanks for taking the time to share this. Happy the experience lived up to expectations all the way through!

Rated 5 out of 5 stars

Overall great experience from the…

Overall great experience from the simple order process to the delivery and the end product.

March 5, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Martin, really glad to hear that - thank you! Happy everything from the order process to the product landed well.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great customer service.
About the product....amazing!! The look, the feel, the smell. Good stuff! Highly reccomended.

February 12, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Cosmin, when the bag smells that good, you know it’s the real deal. Thanks for the support! 🙌

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