Grand Central Rail Reviews 

Ran to time. Good and efficient staff. Quiet

Trains both ways were on time, clean & staff were pleasant and very helpful. The fares for our return journey were very competitive and will definitely be travelling with Grand Central again

The train was clean and although delayed setting off from York to Sunderland (due to damage caused by some passengers), the staff kept everyone informed. Once underway, the journey was problem-free. The train crew were helpful and professional.

Booked first class ticket to London , rubbish service no hot drinks food offer biscuits, crisp. Buffet closed 45 min before our arrival in London Worst 1st class service pay the extra £20 and travel with LNER .

Seats were comfortable. Staff was helpful. Train departed and arrived on time.

Always on time. No issues. Clean train

On time comfortable and clean

Always been a reliable service from Halifax to London, Kings Cross in around 3 hrs. Far better than the road trips and if you book in advance cheaper than driving and lot more relaxed!

Excellent service. Have used before. Trains appear to be always on time. Staff excellent too.

On time, pleasant staff, comfortable seat. Only negative is two out of three journeys, seat preference not given (I.E. window or aisle).

The journey to London started off brilliantly but 3/4 of the journey we had nearly an hour delay. It caused me to reach my appointments late but staff did kept us passengers updated on the cause of the delay and apologised for the inconvenience.

Great that the train starts in Sunderland. Staff very friendly and helpful. Had a few issues with cancelled trains which grand central never offer an alternative for but are quite happy to help out other train companies when they have an issue. For me it’s more convenience that I book with grand central but if LNER or another train company were available from Sunderland I would pay that bit extra to use them.

Our recent journey from york was very pleasant, very quiet, not like our journey out to york which was so noisy due to young people drinking.

As always it is a joy to travel with Grand Central. Staff are amazing and helpful. Little delay but nothing significant. Looking forward to the new trains!!

Excellent service friendly customer service

Absolute nightmare of a customer service team.

The train breaks down, resulting in us getting to our destination late. Obviously we tried to claim back some money; what a nightmare .

You fill in the form and hear nothing. Contacted customer service; they can’t see anything linked to your email address and put a new claim in. So put the claim in… Oh, guess what … rejected due to multiple claims… obviously disputed this. Contacted customer services again and said, Yes, it looks like there’s a BACS payment pending. Still to this date I have received no refund.

Comfortable despite being busy. Conductor always ready to help out

Seating on these trains were really comfortable
Enjoyed my ride
No problems both trains I used were on time

Train on time.
Coaches clean.
Staff helpful.
No problems at all.