Problems with cleaning and service
Hotel that look a lot better online than in real life. The service is like a budget supermarked where self service is expected. The hotel have two small swimmingpools and more than 200 rooms. At The smallest swimmingpool there is morning sun and 4 waterslides. It is directly dangerous place to stay as it is so crowded that you risk bring hit. The lifeguard is spe dig halv The time in the pool bar and the rest sitting at the top of the slides. He cast se and don't care if People slide info People.
Cleaning of the rooms is quickly done. We havent received New sheets but have received some new towels.
Buffet resturant have a large offerings, but the room where you sit is not gearede to 400-500 People and this mens long Lines and too few tables. The tables are not cleaned by the staff, the tablecloth / Dew is dirty from the last meals and thy seem to don't care.
The receptionist isn't really capable of helping. We have booked 10 days for two adults and a 2 year old daughter. We asked for late check-out and was told to come and ask again the day before, they then say that the hotel is overbooked and it isn't possible.
When asking for helt too call and hear of opening hours for the small train, they say we could just go and it would be open. It wasn't unless we wanted to wait for 5 hours.
Whe asking if I could swim laps in the pool at 7 o'clock in the morning, it took them three days to get back to me that it was okay.
The "public" bathrooms are very nice but doesn't seem to be cleaned. Overall very disappointing hotel.