When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantasti... See more
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Review summary
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What people talk about most
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Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typicall... See more
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Accessibility: I reached a customer rep in less than a minute. First-time resolution: I resolved my issue the first time without having to call back. Ownership: The customer rep I spoke with ensured... See more
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A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... See more
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Company details
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. An in order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Real Bank. Unreal Experience.
4.1
Great
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Madison was patient and kind and guided…
Madison was patient and kind and guided me through what needed to be done to resolve the situation. I gave her feedback at the end. I have to keep track of multiple details as a Physician. It may seem superfluous to help me set up a virtual card and order a new debit card, however to have to navigate a new system without assistance is added stress. I very much appreciated her help. However I did notice in her email that the virtual card is associated with my home address, this was not what I want and explained this to her in my call.
June 2, 2026
The rep was patient and very helpful
May 28, 2026
I opened a business checking account…
I opened a business checking account with Grasshopper Bank for my construction company, Fortitude Builders LLC, and my experience was one of the worst banking experiences I have ever had.
The account was successfully opened, funded, externally verified with Capital One, and fully onboarded. I received confirmation emails that:
* my account was active,
* my debit card was on the way,
* my external account was verified,
* and online banking was functioning properly.
After multiple login attempts and normal onboarding activity, I was suddenly locked out of my account on 5/14/26 without warning, explanation, or prior notice.
I then spent over a week making FOUR separate calls to customer service along with multiple chat sessions trying to get answers. Every representative gave vague or inconsistent information. Finally, on 5/22/26, I was informed that my account had been permanently closed and that my funds would eventually be returned to the original source “within an indefinite timeframe.”
No specific explanation was ever provided.
As a business owner, this is unacceptable. Contractors and small businesses rely on predictable access to operating funds, vendor payments, payroll, and transfers. Locking customers out without explanation and holding funds indefinitely creates serious operational and financial risk.
The most frustrating part was the complete lack of transparency and communication. I was treated like a liability rather than a customer despite following their onboarding process exactly as instructed.
Grasshopper markets itself as a modern business banking solution, but my experience was the opposite:
* poor communication,
* unexplained account restrictions,
* inconsistent customer support,
* and sudden account closure with no meaningful explanation.
I would strongly caution other business owners before relying on Grasshopper Bank for operational banking.
May 22, 2026
Unprompted review
Grasshopper Banking has been the one…
Grasshopper Banking has been the one reliable helpmate during big changes recently. I have gratitude for all involved with making my banking easy and efficient.
It's a Positive, highly recommended!
Service has been excellent, and customer service kind and helpfully effect.
5 Star!
May 6, 2026
Compared to fintech they are a 6/10
Compared to fintech they are a 6/10. Compared to a regular bank they are a 9/10. The nice thing is they are an actual bank unlike mercury or others that are fintechs on top of a bank. Their customer service is pretty quick to respond. Their features are a bit lacking and their interface is a little meh but all and all very good bank. Whats a bank supposed to be anyways?
February 20, 2026
I was supposed to receive an email to…
I was supposed to receive an email to see why I was denied to be able to open a savings account. I already have a checking with you!
May 15, 2026
Everything I need as a digital business owner.
I love Grasshopper bank. I switched because brick and mortar banks were struggling to support my digital business. Grasshopper offers outstanding digital tools and then also has real people available over the phone when I need it.
May 6, 2026
I don't mind filling out a survey form
I don't mind filling out a survey form, but at least wait until you do something.
May 8, 2026
Reply from Grasshopper Bank
Hi Jeremiah,
The survey you received is actually a part of a research project that we are doing for National Small Business Month, not our products and services. We're trying to go beyond surface-level questions and learn more about the perceptions, aspirations and challenges of business owners in today's economy so we can better support the community as a whole, but you make a fair point.
We can completely see how the timing made it feel like we were asking you to rate our service before you’ve even had a real chance to experience what we have to offer! Please know that filling the survey out is not a requirement at all. We know your time is incredibly valuable, which is why we included an incentive for anyone who chooses to participate.
In the meantime, thanks for keeping us honest. We're excited to have you on board here at Grasshopper and look forward to earning your 5-stars once you've had a chance to settle in.
Only Forward,
Grasshopper Bank
The absolute worst
The absolute worst. You open an account, they ask you to fund it but they do not issue you your virtual debit card for more than 5 days. Square is instant, Quickbooks is instant. So you do NOT have access to your money.
April 1, 2026
Unprompted review
Reply from Grasshopper Bank
Hi There,
We appreciate you taking the time to share your feedback and regret to hear that you are not satisfied with your experience. At this time, we are unable to identify an account or application associated with this review, which prevents us from investigating your specific situation. That said, it appears there may have been a mismatch between your expectations based on your experience with other platforms and our required policies for newly opened accounts.
We often get compared to services like Square or QuickBooks, but the key difference is that they are not banks. As a federally chartered digital bank, Grasshopper operates under different regulatory requirements and risk tolerances. Because we take a proactive approach to security, all new accounts are subject to a mandatory hold on initial funding deposits and a brief waiting period for virtual debit card issuance. This timeframe acts as a critical security buffer that allows us to verify account activity and mitigate potential fraud, ensuring that both the bank and your newly deposited funds are fully protected from day one.
We also want to clarify that a waiting period for a virtual debit card does not mean you lack access to your funds. While there is a standard hold on initial funding deposits, your account remains active, and you're free to make additional deposits and move money using other electronic methods like ACH or wire transfers. Once your initial deposit clears, you will be able to issue your first virtual debit card and unlock all the other features available within our digital platform.
We recognize our approach may not be for everyone, and it is never our intention to slow you down, but we will always prioritize the security of your account. If you'd like our team to investigate your experience further to see where things stand, just reply to the information request sent on our behalf by TrustPilot so we can take a closer look.
Only Forward,
Grasshopper Bank
Fantastic customer service
Fantastic customer service. Quick and personalized response.
April 24, 2026
Reply from Grasshopper Bank
Hi Hal,
Thank you for the 5-star review! We are thrilled to hear that you felt so well taken care of by our team. As a digital bank, knowing that our service felt both quick and tailored specifically for you is the best compliment we could hope for.
We’re incredibly proud to be your banking partner, and if there’s anything else you need down the road, we're only a call, click or quick message away.
Only Forward,
Grasshopper Bank
So far I appreciate the quick response…
So far I appreciate the quick response from Prayash!
April 24, 2026
Reply from Grasshopper Bank
Hi Marithes,
Thank you so much for taking the time to share your feedback! At Grasshopper, we know how valuable your time is, and providing fast, effective solutions is at the core of what we do. We are glad Prayash was able to deliver that for you and look forward to supporting your business for years to come.
Only Forward,
Grasshopper Bank
The representative (Derek?) is a…
The representative (Derek?) is a superstar, I have had his assistance in the past, he is friendly, efficient, and always handles the issues for me fast!
April 21, 2026
Reply from Grasshopper Bank
Hi April,
Thank you for the 5-star review! We are incredibly proud to have people like Derek on our team, and it means the world to us to know you've had such a consistently positive experience.
We’ll be sure to share your compliments with Derek and celebrate them with the rest of the team It’s a privilege to be a part of your business journey, and we look forward to supporting your success for your years to come!
Only Forward,
Grasshopper Bank
Low wire fees
April 21, 2026
Reply from Grasshopper Bank
Hi Davis,
Thank you for the 5-star review! We are glad to hear you are enjoying our low wire fees.
At Grasshopper, we know that keeping costs flexible and affordable is crucial for business owners to keep margins healthy and thrive, and this is just one of the ways we aim to support your business as it continues to grow.
We're incredibly proud to be the bank behind your business, and if there’s anything else we can do to make your experience even smoother, please do not hesitate to reach out.
Only Forward,
Grasshopper Bank
Reply from Grasshopper Bank
Hi James,
Thank you so much for the 5-star review! Making sure you have real, responsive people in your corner is at the core of what we do, so we’re happy to hear that was your experience.
It’s a privilege to be on this journey with you, and if there’s anything else you need, do not hesitate to reach out. We’re just a call, click or message away!
Only Forward,
Grasshopper Bank
This is a great bank with amazing…
This is a great bank with amazing customer service! The only problem I have is you have to wait to long for money to transfer. When you run a business and need to get workers money fast you can’t everything is 1 - 3 business days. I tried doing a wire and that took 5 days.
April 15, 2026
Reply from Grasshopper Bank
Hi Roxanne -
We appreciate you taking the time to share your feedback, and we’re glad to hear our team has made a strong impression. We understand how critical timing is when you’re running a business, especially when it comes to paying your team, so we appreciate you bringing this to our attention.
In this case, the delay you experienced was tied to the nature of a new business account relationship. As a federally regulated bank, we are legally required to perform due diligence to verify the identities of our clients and legitimacy of the businesses entities we support. Transfer speeds can also vary depending on the method used, timing of the request, and processing windows, but we know that doesn’t make delays any less frustrating.
We’re continuously working to improve speed and consistency across all payment options, and if timing is ever tight again in the future, our team is always here to help you find the fastest available way to move funds. We appreciate the trust you place in us and look forward to earning that fifth star over time.
Only Forward,
Grasshopper Bank
Service with real humans
I'm enjoying the business account and would recommend this bank to other businesses
April 14, 2026
Reply from Grasshopper Bank
Hi Ana -
Thanks for the 5-star review! It’s great to hear you’re enjoying your business bank account and that our team has made a meaningful impression. Providing a human-centered experience is exactly what we aim for, especially when digital banking can often feel anything but personal. We truly appreciate the recommendation and look forward to contiuing to be a reliable banking partner for you and your business for years to come.
Reply from Grasshopper Bank
Hi Scott -
Thanks for taking the time to leave a review! It genuinely means a lot to our team. We put a lot of care into being proactive and responsive when it matters most, so it’s meaningful to know that’s coming through in your interactions. We’re grateful to have you with us and look forward to continuing to support you and your business.
Very easy to use online banking!
April 14, 2026
Reply from Grasshopper Bank
Hi David - Thanks for taking the time to leave a review! We’re happy your're enjoying your digital banking experience. Keeping things simple and straightforward is something we care a lot about, so it's rewarding to hear that approach is resonating with you. :)
Few frills, plenty of substance.
Everything is very easy, from application, to managing the accounts (even if you have multiple one). Customer service is always very precise, knowledgeable, courteous, and—above all—ready to find a solution. The rates are very competitive.
April 10, 2026
Reply from Grasshopper Bank
Hi Andrew - Thank you so much for taking the time to leave a review! We love how it gets right to the heart of what we're building here at Grasshopper, a real bank that delivers real value, not just bells and whistles. Your success is our success, and knowing we're a reliable partner for you and your business is the best feedback we can get!
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