When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantasti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typicall... See more
Company replied
Accessibility: I reached a customer rep in less than a minute. First-time resolution: I resolved my issue the first time without having to call back. Ownership: The customer rep I spoke with ensured... See more
Company replied
A convenient online bank with great UX using either its app or website so far. It is not the most featureful (for example one, would love to be able to send Zelle!), but definitely has all that I nee... See more
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Company details
Written by the company
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Who We Are
Written by the company
- Our Mission
- Grasshopper is a client-first digital bank, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
- Our Community
- Diversity in business depends on inclusive banking. Grasshopper is driven to make business banking more accessible through our digital platform. We want to finance the future and build the innovation economy. And as a digital bank, our community is everywhere.
- Our Name
- Grasshopper Bank was named after the famed computer scientist and US Navy rear admiral Grace Hopper, and our tagline “Only Forward” pays homage to the grasshopper, who can only jump forward. An in order to keep moving forward, we must learn lessons from the past. By using the framework that Grace Hopper built before us, we intend to redefine what it means to provide the best digital banking experience.
Contact info
261 5th Ave, Suite 610, 10016, New York, United States
- (888)895-9685
- marketing@grasshopper.bank
- www.grasshopper.bank
Real Bank. Unreal Experience.
4.1
Great
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was fantastic!!
English speaking representative, Larry, who was efficient and solved the online log in issue promptly with follow up by email; it was very easy to set up log in; Larry was such a nice guy, really trying to help!
January 5, 2026
Reply from Grasshopper Bank
Hi Sharon,
Thank you for the 5-star review. We’re pleased to know your experience getting set up was handled efficiently and with care. Our Client Services team prioritizes consistent, reliable support, and it’s great to hear that came through in your interaction. We’ll be sure to pass your feedback along to Larry, and we appreciate you choosing us. If you ever need support again, our team is always here.
Services are quick and easy
Services are quick and easy. Along with the superb customer experience! Thank you for an all inclusive platform!
December 29, 2025
Reply from Grasshopper Bank
Hi Pamela,
Thank you for the 5-star review! We’re glad to hear your experience with us has been an excellent one. Our Client Services team works hard to provide timely, thoughtful support alongside a digital banking platform that’s easy to navigate, and we’re happy to know that came through. We truly appreciate the trust you’ve placed in us, and if there’s ever anything more our team can assist you with, we’re always here to help.
I had to call Grasshopper a few times…
I had to call Grasshopper a few times related to me accidentally using multiple email addresses during the registration process. Once I realized how good their phone support is I ended up calling a few more times just for general information. It's incredibly refreshing to reach someone friendly and knowledgeable quickly and easily. It's also nice when they follow up with additional information that you weren't expecting. Very pleased with my decision to go with Grasshopper for my new business and very pleased with their support.
December 29, 2025
Reply from Grasshopper Bank
Hi Michael,
Thank you for the 5 star review! We’re thrilled to hear that your experience with us has given you confidence as you get your new business up and running. Our Client Services team is dedicated to being accessible, knowledgeable, and proactive especially during moments where clarity and follow up make a real difference, and it’s great to know that commitment stood out. We truly appreciate the trust you’ve placed in us and are proud to support you as your business continues to grow. If there’s ever anything more we can help with, do not hesitate to reach out. We’re always here for you.
Reply from Grasshopper Bank
Hi there,
Thank you for the 5-star review! We’re happy to hear that you are satisfied with your digital banking experience, and we truly appreciate your support. If you ever have any ideas on how we can better serve you, do not hesitate to reach out.
Great Customer service!!
December 23, 2025
Reply from Grasshopper Bank
Hi Daniel,
Thank you for the 5-star review! We’re happy to know your experience with us has been an excellent one. Supporting our clients with clear, dependable service is a priority for us, and we truly value the trust you’ve placed in our team. If there’s ever anything more we can assist with, don’t hesitate to reach out.
Account upgrade disappointment
In the initial email about the upgrade, it was stated that "we've moved your account to a new segment designed to offer shorter holds on your transactions". When I deposited a check thereafter, there wasn't any difference in the hold time noted. When I inquired about this, I was told that for deposits over $10,000, $6,725 would be available the next day. My account however showed that $725 was available the next day and the full amount deposited would be available after the standard hold time. The rep (Dionne) subsequently corrected this error.
December 15, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Paul,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when expectations around account upgrades and funds availability do not immediately align, and we appreciate you bringing this to our attention.
We can confirm that your account upgrade was successfully applied, and you will benefit from expedited funds availability for eligible transactions. However, as a federally regulated bank, we conduct ongoing security and risk reviews on deposits. And certain deposit types, such as check deposits, are subject to manual review and may follow different funds availability timelines. While recent enhancements improve availability for certain transaction types, check deposits will continue to be evaluated on a case-by-case basis in accordance with our security protocols and regulatory standards.
We recognize that this distinction could have been communicated more clearly and sincerely apologize for the confusion. It’s great to hear that our Client Services team was able to clarify the details and correct the misunderstanding, and we appreciate your patience throughout that process. Your feedback has been shared internally to help refine our processes and how polices—and any changes to them— are communicated moving forward. In the meantime, we are actively working on solutions to improve funds availability for check deposits in a way that is safe, secure, and reliable for our clients.
If you have any additional questions about your account upgrade, our funds availability policy, or need further support, do not hesitate to reach out. Our Client Services team is always here to help.
Only Forward,
Grasshopper Bank
Everything was good just getting used…
Everything was good just getting used to a new way of doing things.
December 19, 2025
Reply from Grasshopper Bank
Hi Francis,
Thank you for taking the time to submit a review! We’re glad to hear things have been going well so far. Getting used to a new digital banking platform can take a little time, and our team is always happy to help walk you through any features or functions along the way. In the meantime, we appreciate you placing your trust in us and are here whenever you need support as you continue getting settled.
Excellent Service
Excellent service, quick access to funds, great interest rates! Couldn't be happier!
December 20, 2025
Unprompted review
Reply from Grasshopper Bank
Hi there,
Thank you for the 5-star review! We’re so glad to hear that your experience with Grasshopper has been a positive one. Providing a smooth, reliable digital banking experience with features that support how you manage your finances is always our goal, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support you, don’t hesitate to reach out — we’re always happy to help.
Love the high interest bearing business…
Love the high interest bearing business checking account. Now pending deposits, bills and transfers show on page one more quickly. It is obvious that your customer service is outsource. While typically helpful, just not the professional background noise you expect. Would love for you to add a Venmo or Zelle like add-on.
December 19, 2025
Unprompted review
Reply from Grasshopper Bank
Hi John,
Thank you for taking the time to share such thoughtful feedback. We’re pleased to know that recent improvements to the platform have made it easier to manage your account and stay on top of activity. Creating a smooth, intuitive digital banking experience is something we continue to invest in.
We also value your perspective on both service quality and future feature enhancements. While we do partner with third-party providers to help manage call volume and maintain service levels, specifically after hours, we also have our own in-house Client Services team. That said, your comments have been passed along to our leadership team so they can take a closer look at your experience, as nothing short of the utmost professionalism in client interactions is our standard Input like yours helps inform how support is refined and how product development is prioritized. The good news is that Zelle is on our roadmap, and clients like you will be the first to receive updates as implementation progresses and early access once available.
We appreciate your trust in us, and we are truly grateful for the opportunity to support your business. If there’s ever anything we can assist with, please don’t hesitate to reach out. We’re always a message or call away.
Only Forward,
Grasshopper Bank
Promises are real
The experience is amazing and it really helps to keep the cash flow ..Really appreciated about the ongoing enhancements
December 19, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Venu,
Thank you for the 5-star review! We’re glad to hear that Grasshopper has been a reliable part of how you manage your finances. As a digital bank, we’re committed to continuously improving our platform to better support our clients, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support you, we’re always here to help.
Your email says my account was upgraded…
Your email says my account was upgraded to provide shorter holds and next day funds availability. However, I deposited a New York check from Apple Bank, from my personal account. My account at Apple Bank was debited but I am still waiting to get credit at Grasshopper Bank. It is one week! If this continues, I will have to look elsewhere.
December 19, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Basant,
Thank you for bringing this to our attention. We understand how frustrating it can be when access to funds takes longer than expected, especially after receiving an email about account improvements, and we appreciate you taking the time to share your experience.
We can confirm that your account upgrade was successfully applied, and you will now benefit from expedited funds availability for eligible transactions. That said, check deposits are subject to additional security and risk reviews, and expedited availability for checks is evaluated on a case-by-case basis. After reviewing your account, it appears that the delay in this instance was due to the payee name on the check not matching the business name on your account, which is against our check deposit policy. With that in mind, we’re glad that our Client Services team was able to make an exception for this deposit prior to the holidays, so the funds were credited to your account without further delays.
Going forward, it’s important that all checks are made payable to your business name exactly as it appears on your account. This ensures we will be able to provide the fastest possible processing while adhering to our funds availability policy and hold times. In the meantime, we are working diligently to provide solutions to improve funds availability for check deposits in the future, and you will be among the first notified once these enhancements are available and your account is eligible.
We appreciate your patience and understanding, and our Client Services team is always here if you have any questions or need assistance with future deposits.
Only Forward,
Grasshopper Bank
The wire transferring is super easy and…
The wire transferring is super easy and quick. Just had to answer a call to confirm everything and it went right through. Much easier than a Keybank, Chase or Wells Fargo
December 18, 2025
Unprompted review
Reply from Grasshopper Bank
Hi Nairne,
Thank you for the 5-star review! We’re happy to hear that your experience reflected the ease and reliability we aim to provide with our digital banking tools. Ensuring transactions are both secure and efficient is something we take seriously, and we truly appreciate the confidence you’ve placed in us. If there’s ever anything more we can assist with, we’re always here for you.
Security questions
The person I spoke to was very pleasant and precise in the explanation about security questions I had regarding my business account.
December 12, 2025
Reply from Grasshopper Bank
Hi Brenton,
Thank you for the 5-star review! We’re glad to hear that your interaction with our team left you feeling informed and confident about your account. Keeping your funds secure while providing exceptional service is our top priority, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can assist with, we’re always here to help.
Reply from Grasshopper Bank
Hi there,
Thank you for the 5-star review! We’re grateful for the opportunity to support you and are glad your experience with our Client Services team has been an excellent one. Building reliable, long-term relationships with our clients matters to us, and we truly appreciate the trust you’ve placed in our team. If there’s ever anything more we can do, we’re always here to help.
Customer service was excellent and so…
Customer service was excellent and so very helpful to both my husband and I.
December 10, 2025
Reply from Grasshopper Bank
Hi Michelle,
Thank you for the 5-star review! We’re delighted to hear that your experience with our Client Services team has been a positive one for both you and your husband. Delivering thoughtful, dependable support is something we care deeply about, and it means a lot to know we were able to help. We truly appreciate the trust you’ve placed in us, and if there’s ever anything more we can do, we’re always here for you.
Convenient application process.
Convenient application process.
Good interest rates and no fees!
December 8, 2025
Reply from Grasshopper Bank
Hi Zachary,
Thank you for the 5-star review! We’re glad to hear that getting started with Grasshopper was a smooth experience and that our rates and fee structure have been a good fit for you. As a digital bank, we’re committed to offering straightforward, transparent products that make managing your finances easier, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support you, we’re always here to help.
Getting Started
I've had a few questions since creating my account and the reps that have helped me (especially my encounter with Rebecca) have been great.
December 4, 2025
Reply from Grasshopper Bank
Hi DeLisa,
Thank you for the 5-star review! It’s wonderful to hear that our team has been able to guide you through your first steps with Grasshopper, and we’ll be sure to pass your kind words along to Rebecca. We appreciate your trust and look forward to supporting you as your business continues to grow. If you ever need anything, don’t hesitate to reach out.
Consistent Service, Zero Interruptions
They always know what they're doing and they make any questions I have simple to answer without fluff or time wasted. As a small business, this is really important to me. Thanks.
December 5, 2025
Reply from Grasshopper Bank
Hi Alicia,
Thank you for the 5-star review! We’re pleased to hear that our team has been able to provide consistent, straightforward support from day one. At Grasshopper, we’re committed to making banking simple and reliable, and we truly appreciate the trust you’ve placed in us. If there’s ever anything more we can do to support your business, we’re always here to help.
When i called for an update I got…
When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantastic. I was able to receive extra help from her with random questions I had. My only issue was with transferring money from my bank persjnal account to this one. It didn't happen and I didn't get an explanation on that so I had to go and ask why and do it again.
December 2, 2025
Reply from Grasshopper Bank
Hi Sara,
Thank you for the 4-star review. We’re glad to hear your interactions with our team were helpful and that you felt supported throughout the process.
After taking a closer look, we found that your application got stuck in a review state and to be resubmitted, which caused your funding deposit to not process as expected. We sincerely apologize that this wasn’t clearly communicated when you first reached out, but our records now show that your account is set up with full access.
Moments like that help us see where communication can be clearer, and we’re grateful you brought it to our attention. If anything else comes up as you explore and navigate the platform, we’re always here to assist.
Only Forward,
Grasshopper Bank
Responsive Banking
I reached out with a question about a deposit hold on a weekend evening and had an answer before I checked my phone the next day.
More importantly, Grasshopper Bank offered the convenience of online banking for my LLC and had fewer deposit limits than my local bank. This was essential because of my monthly billing structures. I am fortunate to have found this business partner!
December 4, 2025
Reply from Grasshopper Bank
Thank you for the 5-star review! We’re glad our team was able to get back to you quickly, even outside regular business hours, and that our digital banking platform has been a strong fit for the way you run your LLC. Earning the trust of clients like you is central to everything we do, and we’re committed to providing the clarity, reliability, and support your business deserves. If there’s ever anything more we can do to support your business, don’t hesitate to reach out. We’re always happy to help!
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