Ok , this wasn't a Nikon product as such , rather a David Busch Nikon D4/D4s Guide . found a copy that was VERY reasonably priced at Grays of Westminster - I phoned to confirm they'd received paym... See more
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Review summary
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Reviews shaping this summary
My first purchase from Gray”s and it certainly wasn’t huge/costly. But the service level and follow up to a query were excellent. Now, if the service is like that for relatively low cost items, it mus... See more
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Exceptional service from Nikon experts. I have bought from Grays for the past 20yrs and every time is truly wonderful. New equipment has been at competitive prices and some recent 2nd hand purchases w... See more
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I've been dealing with Grays for so long that I've come to regard them as friends. I can't get into London these days so everything is done by email or phone, and I am utterly confident in their servi... See more
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Company details
Written by the company
Grays of Westminster, the multi-award-winning Nikon-only shop, was founded forty years ago by Gray Levett with the idea of creating a world-class camera store, offering a service that was second to none. It is superbly located in a quiet area of central London, a few minutes walk from Victoria Railway Station; the Houses of Parliament, Buckingham Palace, the Tate Britain, River Thames and Knightsbridge are all within easy reach. Grays of Westminster is not simply a famous Nikon camera shop; it is to many photographers around the world an institution. It can trace back its beginnings from a modest mail order company to its present, highly-respected position in the photographic industry. Grays of Westminster, became the first camera shop in the world to be granted a Coat of Arms. Mr. Robert Noel, Norroy and Ulster King of Arms of Her Majesty's College of Arms, presented the Coat of Arms to Grays of Westminster 29th October 2014.
Contact info
40 Churton Street, Pimlico, SW1V 2LP, London, United Kingdom
- 020 7828 4925
- info@graysofwestminster.co.uk
- www.graysofwestminster.co.uk
4.9
Excellent
113 reviews
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You need to know about Greys of Westminster
This year I decided to up my bird watching with some amateur photography. I have been a Nikon user for the last 40 years and am a fan of quality used equipment. You can imagine my delight upon discovering Greys of Westminster. There was the lens I was looking for-300mm f2.8 vrii. I live in Canada and was a little concerned about purchasing sight unseen. A phone call and some back and forth emails soon cemented a trust with Daniel and Chloe and the purchase was made.
Daniel was very helpful in arranging for my niece to pick up the lens. She was planning a visit and brought the lens with her. I have to say the condition was far beyond what I expected. If the tripod collar had not been upgraded to an Arca Swiss foot I would not have known this was a used lens. Greys of Westminster’s dedication to quality and service has impressed me and I would recommend them whole heartedly to anyone looking for new or used Nikon equipment or just a look around.Staff are knowledgeable, polite and made my purchase worth remembering. Thank you. Philip Hinton
March 27, 2026
Unprompted review
Reply from Grays of Westminster
Philip, thank you very much for your very kind and warm acknowledgement about our service. It is highly appreciated. I shall pass on these to Daniel and Chloe. Kind regards, Gray
Excellent service and equipment
Excellent customer service, and the equipment ordered was received in good time and in excellent condition.
March 25, 2026
Unprompted review
Reply from Grays of Westminster
Thank you so much for your kind words of praise for our service. We are delighted that you are happy with it.
Reply from Grays of Westminster
Thank you very much Teresa. We are delighted that you are happy with our service.
A very satisfied customer.
I had a load of questions in need of answers,it was really staisfying to be dealing with a well informed young staff member . As for the goods, the condition was as described online ,and delivery was very prompt. I will be back.
February 10, 2026
Reply from Grays of Westminster
Thank you very much Michel for your warm tribute. We are delighted that you are happy with the service that you received.
It was as always a pleasure to purchase…
It was as always a pleasure to purchase from grays
February 4, 2026
Reply from Grays of Westminster
Thank you very much Jane for your kind review. It is much appreciated.
Reply from Grays of Westminster
Tony, thank you very much for your lovely review.
Reply from Grays of Westminster
Thank you very much Alan for your kind review.
Great service - couldn't fault at all.
Called up to find out whether I could get a camera body delivered next day for a shoot, spoke to Daniel - super polite and helpful. Assured me this was totally possible and lo and behold it was delivered on a Saturday morning as promised.
January 23, 2026
Reply from Grays of Westminster
Thank you very much Ryan for your kind tribute. It is very much appreciated by us all at Grays of Westminster.
Reply from Grays of Westminster
Thank you very much for your warm tribute. It is much appreciated by all at Grays of Westminster.
Friendly easy online transaction
Friendly easy online transaction, and always good to come and be welcomed in the store by competant knowledgeable staff.. Thank you
January 21, 2026
Reply from Grays of Westminster
Thank you Adrian for your kind review, it is very kind of you.
Excellent service and pricing
Excellent service and pricing. Prompt delivery as always
January 15, 2026
Reply from Grays of Westminster
Thank you very much Mark - your review is much appreciated
Excellent Service Once Again.
Easy to buy online, no messing, quick checkout and really rapid dispatch and delivery Many thanks.
January 21, 2026
Reply from Grays of Westminster
Thank you very much Mr. Sanders for your warm tribute. It is much appreciated.
A return visit and the service and…
A return visit and the service and goods were again excellent- great staff very friendly and knowledgeable and go out of their way to help
Wouldn’t think twice to recommend this company and staff , keep up the great work 👌👌
January 8, 2026
Reply from Grays of Westminster
Thank you very much for your generous review. We greatly appreciate it.
Sales good
Sales good
Delivery system rubbish.
PDP is letting you down, their service is rubbish. The follow up by Royal Mail was much better.
January 8, 2026
Reply from Grays of Westminster
Thank you for bringing this to our attention. We are in touch with DPD to isolate and uncover the reason for delays in delivery.
I recently visited Grays shop to…
I recently visited Grays shop to purchase a new camera and lens and found the experience to be delightful and preferable to buying online which is so often the norm these days. Friendly staff and a welcoming atmosphere! I shall visit again!
January 6, 2026
Reply from Grays of Westminster
Thank you so much for your warm tribute Phillip. It means a great deal to us.
The camera arrived well packaged and is…
The camera arrived well packaged and is immaculate. Not the cheapest, but very possibly one of the best.
January 5, 2026
Reply from Grays of Westminster
Martin, Thank you very much for your kind review of our service.
Excellent customer service.
I've used Grays of Westminster a few times and their customer service has always been fantastic, from initial conversations about a product, fast delivery and if there are any issues they are dealt with very professionally and quickly. I'd recommend.
December 29, 2025
Reply from Grays of Westminster
Thank you very much Mr. Banham for your kind review of our service. We all greatly appreciate it.
Reply from Grays of Westminster
Thank you Sean for your very kind review. It is greatly appreciated. Wishing you a Very Happy New Year!
Reply from Grays of Westminster
Thank you very much Don and Happy New Year!
Professional and dependable
Very courteous staff giving a totally trustworthy, reliable, and professional service. Even buying remotely is a joy but the shop is a delight to see, so be sure to visit! I first bought from Grays several years ago and have never been let down.
December 15, 2025
Reply from Grays of Westminster
Thank you Rob for your very kind review - it is greatly appreciated.
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