Delivery was totally unacceptable. I had just got home from surgery and ordered this beautiful piece to celebrate. The packing was unlike previous pieces I have received and resulted in a damaged top right corner- which I fixed to the best of my ability and a tag was glued to the left side of the white frame which I tirelessly removed with alcohol.Apparently there is no quality control or live customer service. As I was unable to use my left arm- and your customer service is now so complicated and impersonal- I had no way of returning the canvas on floating glass. I love the piece- but will no longer use my favorite company, Big Great Canvas. Your unwillingness to help me- when I needed your help- was extremely disappointing and unnecessarily time consuming, unpleasant and stressful. I contacted you via email several times and Wa finally given a ticket. How insulting… Order # 287-7757 for $292.85 without a good faith gesture to reimburse me for the undeserved shipping fee of $29.99 has resulted in the loss of a longtime customer and her family. You took all of the joy out of Jennifer Goldberger’s delightful work. Ellen Gray Van Arsdale
Reply from Great BIG Canvas
Hi Ellen,
Thanks for your review. We are sorry to hear about your experience and that your item was damaged. We never expect our customers to fix their items themselves. We are always happy to replace any damaged item. One of our representatives sent you an email on 7/26 asking for photos of the damage. Once received, we will be happy to issue you a refund for your shipping costs. We've resent this email to you now, in case you did not receive it. We look forward to hearing from you!
