36x45 framed canvas —-Picture and frame are both beautiful. However, picture mounting not so much. The picture was cocked in the frame about 1/4” . It was very visible to us. Thought about returning, but decided to try splitting the difference and mouthed the frame 1/8” out of level. Not as noticeable now. It is disappointing that lack of attention to detail and quality control took away from an otherwise awesome piece of art.
Reply from Great BIG Canvas
Hi Donna,
Thank you so much for your feedback. We apologize that your order arrived this way! We're always happy to send a replacement for any defects. We can also work on exchanges or returns if desired. Please send us photos to social@greatbigcanvas.com so we can review the defect and provide some options to you. We look forward to hearing from you!