Great Central Auto Reviews 12

TrustScore 4.5 out of 5

4.3

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Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Car Inspection Station
  4. Car Service

Written by the company

Great Central Auto is an award-winning, family-run automotive dealership dedicated to serving the Rugby and wider Warwickshire community with over 35 years of experience in both vehicle sales and comprehensive aftercare. We pride ourselves on being your trusted, one-stop automotive partner, offering a high-quality selection of used cars for sale, all prepared to the highest standard with a rigorous multi-point inspection by our trained technicians. For your peace of mind, all our retail used cars come with a FREE 6-month WSG warranty and 6 months of breakdown cover, backed by a 14-day money-back guarantee (terms and conditions apply), and we check our prices daily to ensure you receive some of the best value in the UK. Beyond sales, we are a renowned destination for expert car servicing, proud to be both a Vauxhall Approved Service Centre and a BOSCH Car Service Centre, providing high-quality routine servicing, MOTs, and specialist repairs by manufacturer-trained staff. We are committed to providing a friendly, no-pressure environment throughout your entire journey, assisting with flexible, competitive finance options and competitive part-exchange valuations, ensuring you drive away confidently in your ideal car and keep it running smoothly for years to come.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great service by Pete in Rugby

Great service by Pete in Rugby, friendly and supportive throughout purchase of new car.

March 13, 2026
Unprompted review
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Reply from Great Central Auto

Thank you so much for the 5-star review! We are thrilled to hear that you had such a positive experience with us at Great Central Auto.

Pete is a fantastic member of our Rugby team, and we’ll be sure to pass your kind words along to him. We pride ourselves on providing a friendly and supportive environment, so it’s wonderful to know you felt well-taken care of throughout the purchase of your new car.

Congratulations on the new vehicle! We wish you many happy miles ahead, and please don't hesitate to reach out if you need anything in the future.

Rated 5 out of 5 stars

Another 5-star experience

Another 5-star experience at this garage. Dealt with Peter again for my new car purchase and he was excellent as always. He makes the whole process easy and actually listens to what you need rather than just trying to make a sale. The customer service here is consistently great. Thanks again, Peter

January 20, 2026
Unprompted review
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Reply from Great Central Auto

Dear Lauren,

Thank you so much for taking the time to leave us another fantastic 5-star review! We're thrilled to hear you had another excellent experience with us when purchasing your new car.

It's wonderful to know that our team consistently provides great customer service and makes the process of finding the right vehicle easy and enjoyable. We pride ourselves on listening to our customers' needs, and your feedback is a brilliant testament to that.

We look forward to seeing you again at Great Central Auto.

Best regards,
The team at Great Central Auto

Rated 5 out of 5 stars

They sold me my car with no pressure …

They sold me my car with no pressure from them at all. Kept all their promises to me how can I say this but they really are fantastic at their job I felt like royalty. Ì would not buy a car from anywhere else in future great is in the name and great is how they work.

February 3, 2026
Unprompted review
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Reply from Great Central Auto

Dear Paul,

Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that you felt like royalty during your experience with us. It's our goal to provide a no-pressure environment and to deliver on every promise we make.

Knowing that you wouldn't consider buying a car from anywhere else is the highest compliment we could receive. We're proud to live up to the 'great' in our name and look forward to assisting you with any future car servicing or sales needs here in Rugby.

All the best,
The Great Central Auto Team

Rated 5 out of 5 stars

All staff very helpful and friendly

February 9, 2026
Unprompted review
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Reply from Great Central Auto

Dear Hilary,

Thank you so much for your excellent 5-star review! We're thrilled to hear that you found our staff to be very helpful and friendly. Here at Great Central Auto, we pride ourselves on providing a welcoming atmosphere and top-notch customer service.

We appreciate you taking the time to share your positive experience. We look forward to seeing you again for any future car servicing or repair needs in Rugby.

Best wishes,
The team at Great Central Auto

Rated 5 out of 5 stars

Very pleased with the purchase of my new Corsa

I came away with the vehicle I wanted at a reasonable cost

January 17, 2026
Unprompted review
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Reply from Great Central Auto

Dear Paul,

Thank you for your fantastic 5-star review! It's wonderful to hear you drove away in the car you wanted at a great price. Our team works hard to offer a superb selection of quality used cars, and we're so glad you had a positive experience with us.

We appreciate you choosing Great Central Auto and hope you enjoy your new vehicle for many miles to come. We look forward to seeing you again in the future!

Best wishes,
The team at Great Central Auto

Rated 5 out of 5 stars

Great customer service

From my initial enquiry phone call about several cars, to the handover, receipt of my new and part exchange of my old car , the whole experience was very smooth.
I was given lots of options and information about the cars I had enquired about, I test drove them and felt comfortable throughout, I wasn’t rushed and all my questions, not matter what they were, were answered and explained.
When I received my new car everything was fully explained, all the buttons to the pictures on the instrument panel. Thank you Iain for your help, time and patience.
I would recommend anyone looking for a new car to visit here.

January 3, 2026
Unprompted review
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Reply from Great Central Auto

Dear Helen,

Thank you so much for your fantastic 5-star review and for taking the time to share your experience with us. We are absolutely delighted to hear that you found the entire process, from your first enquiry to driving away in your new car, to be smooth and comfortable.

It's our goal to ensure every customer feels well-informed and unhurried, so we're thrilled that all your questions were answered to your satisfaction. We pride ourselves on being a trusted garage in Rugby, and feedback like yours truly makes our day.

We appreciate you recommending us to others looking for used cars for sale. Enjoy your new car, and please remember we are always here for any future car servicing or repair needs you may have.

Warm regards,
The team at Great Central Auto

Rated 4 out of 5 stars

Would recommend

Good service not hounded like most car sale places. Good knowledge of cars. Lewis was very helpful

January 2, 2026
Unprompted review
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Reply from Great Central Auto

Dear Jo,

Thank you for your fantastic 4-star review! We're delighted to hear you had a positive experience at Great Central Auto and appreciated our relaxed, knowledgeable approach. Our team strives to provide excellent service without any pressure, so your feedback is truly valued.

We appreciate you choosing us and hope to see you again for any future car servicing or repair needs here in Rugby.

Best wishes,
The Team at Great Central Auto

Rated 5 out of 5 stars

Lovely dealership and extremely helpful

I was recently in Rugby and noticed that my tyre pressure indicator had come on. I had a quick look and noticed that a nail had gone into my tyre and with my journey home being around 2 hours, I googled a garage and came across Great Central Auto.

I called and asked if they could help and from the point of initial phone call through to leaving, they were nothing but fantastic. Extremely friendly, welcoming and made me a brew whilst I waited for my car. Dan, the Sales Manager, chatted with me whilst my tyre was being done and he is such a lovely bloke. They also checked the rest of my tyres on the off chance.

The whole experience was great and I would recommend Great Central Auto to anyone, whether you're looking for your next car, or just need a repair/service.

November 29, 2025
Unprompted review
Great Central Auto logo

Reply from Great Central Auto

Thank you so much for sharing this wonderful feedback! We are delighted that you chose Great Central Auto when you needed urgent help during your journey, and we're so pleased we could get you safely back on the road in time for your two-hour drive home.

Our primary goal is always to provide not just expert technical service, but also a friendly, welcoming, and reassuring experience, especially when a customer is facing an unexpected problem like a punctured tyre. It makes our day to hear that our team, including Dan, made such a positive impression and that the brew helped make your wait more comfortable!

We appreciate you noticing the extra steps we take, like checking all your other tyres, and we thank you for your kind words and high recommendation for both sales and servicing. We hope to see you again (under less stressful circumstances next time!).

Safe travels,

Rated 5 out of 5 stars

Excellent Service and Quality Work at Great Central Auto

I recently brought my Ford Kuga into Great Central Auto to have the glowplugs replaced, and I couldn't be happier with the experience from start to finish.

The booking process was incredibly simple thanks to their easy-to-use online system. When I arrived last week, the staff were immediately welcoming and professional, making me feel valued as a customer.

The work was completed exactly as requested and finished efficiently. Most importantly, the results are fantastic—my car now starts first time, every time, which has completely solved the issue I was having. As a wonderful surprise, they even gave my Kuga a valet before I picked it up!

High-quality work, superb customer service, and an extra touch of care. I highly recommend Great Central Auto.

November 27, 2025
Unprompted review
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Reply from Great Central Auto

Thank you so much for taking the time to share your fantastic experience with us! We are thrilled to hear that you were completely satisfied with the glowplug replacement service on your Ford Kuga.

Making the booking process simple and ensuring you feel valued from the moment you arrive are key priorities for our team, and it's great to know our efforts paid off. Hearing that your Kuga is now starting perfectly, solving the initial issue, is the best feedback we can receive!

We always aim to deliver high-quality work efficiently, and the valet is just a small way of saying thank you for choosing Great Central Auto.

Your high recommendation means the world to us. We look forward to welcoming you back for any future servicing or maintenance needs!

Rated 1 out of 5 stars

Poor Service and Response

Further to my our review of the above company - all is silent goes to show that once you have paid your money over that’s it so consumer be aware we will take the matter up with the owners of this company

April 23, 2024
Unprompted review

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