Brilliant company to deal with, kept informed and super fast delivery too. The montane terra route pants are excellent, fit perfectly with plenty of stretch for stepping up and down. If you are think... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to use website - the jacket was sold at the lowest price I could find. Very happy with my purchase - a lovely didriksons parka. My jacket arrived on time with DPD - definitely worth choosing the... See more
Whilst I ended up returning the item, the ordering, dispatch, returns and refund were quick and smooth. It's a shame there are no free returns - the coat i sent back was quite bulky so cost nearly £10... See more
The camping sleeping bag I bought from this store is incredibly cozy and comfortable. Its insulation kept me warm even on chilly nights, ensuring a good night's sleep while camping. The fast delivery... See more
Company details
Contact info
Park Lane, NE27 0TN, Shiremoor, United Kingdom
- 0330 041 5448
- trustpilot@greatoutdoorssuperstore.co.uk
- www.greatoutdoorssuperstore.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Great! Ordered a coat, delivered quicker than the estimate. Excellent service.
February 26, 2023
Terrible company
I ordered a pair of regatta trousers 32 short which is a 29" inside leg but I was sent 32 regular which is a 30" inside leg.
The label on the trousers says 32s 30" inside leg, this is not a short, so I have been mis-sold these trousers, the only reason I ordered from this company was because I couldn't get size short anywhere else, but what I received I could have bought in many other shops far cheaper and with fee p&p.
The fact is other companies are advertising these trousers as size regular, for everyone knows size 30" inside leg is regular and not short
I never usually buy from companies that don't provide free returns but i was so eager to get a size short I never checked.
Also trousers where not the same as in picture advertised.
I could not recommend this company, avoid like the plague if you don't want to be disappointed and out of pocket.
March 9, 2023
Unprompted review
Reply from Great Outdoors Superstore
Hello Mr Baker, thank you for your review.
We are sorry to hear you are dissatisfied with your ordered item.
We use the Manufacturers product code (SKU) to identify our customers ordered item(s); in this instance 1 pair of Regatta Mens Highton Trousers Black - Size: 32 Short Leg was processed and dispatched.
Regatta Size Guide - https://www.regatta.com/size-chart/
describes men's trouser leg length measurements as: -
Short = 30", Regular = 32" and Long = 34"
Sizing can differ from Manufacturer to Manufacturer, we sent the correct item as ordered as sized by Regatta.
We have 4.7 high satisfaction rating on the Trust Pilot forum from over 5K customers, therefore we are dismayed at your chosen recommendation / description to current and future customers on the service you have received by us.
We have no record of you contacting us regarding any issues with your order prior to this review, had you chosen to do so, we could have resolved this issue amicably to your satisfaction.
If you have not already returned the trousers to us, then please contact us via our website and we will issue a free returns label.
If you have already returned the trousers then, on this occasion as a gesture of goodwill, send us a copy of your return postal receipt and we will happily reimburse your reasonable costs.
Kind Regards
Great Outdoors Superstore
Very fast delivery
February 23, 2023
Ordered a coat from yourselfs and it…
Ordered a coat from yourselfs and it was a quick service. Really happy with my purchase thanks
February 21, 2023
This gent's Weird Fish outdoor…
This gent's Weird Fish outdoor sweatshirt was packed well and delivered as promised Very pleased
February 19, 2023
Nice and quick service spot on
January 27, 2023
Cost of returning items is too high
Cost of returning items is too high. Won’t use again.
January 30, 2023
Reply from Great Outdoors Superstore
Hello Mr Walker, thank you for your feedback, we are sorry to hear you are not satisfied with the service you have received from us
Our returns policy is on our website, including return postage / courier cost information: -
Who pays for the return postage?
Unfortunately we do not refund return postage costs unless the product you are sending back is faulty or was sent in error.
Did we send an incorrect item? or did the item develop a fault?
Royal Mail offer a reasonable return service - 2nd Class Signed for Service, which is also a tracked service.
We repectfully request our customers read our terms & conditions on our website prior to purchase, to avoid any misunderstanding regarding return postal / courier costs.
We are sorry to hear you are considering not shopping with us again, if you would send us a copy of your return postage receipt, on this occasion, as a gesture of goodwill, we will reimburse your reasonable postage costs.
We look forward to hearing from you soon.
Kind Regards
Great Outdoors Superstore
Reply from Great Outdoors Superstore
Hello Ms Fawehinmi, thank you for your feedback
We are sorry to hear you were disappointed with your ordered item.
Whilst we are unable to comment on Manufacturers sizing of their products, which can differ from Manufacturer to Manufacturer, we do suggest customers review Manufacturers size guides before purchasing, and are happy to supply the appropriate link(s)
The link for Trespass size guide is: - https://www.trespass.com/size-chart
Trespass have a note on their size guide stating : -
"Recommend: women size-up. If ‘M’, size-up to ‘L’ for comfortable fit"
Kind Regards
Great Outdoors Superstore
Ordered some Mountain Equipment pants…
Ordered some Mountain Equipment pants at a great price, delivery time was fantastic unfortunately these didn't fit 😫 The return process was easy ( although it wasn't free) My refund was prompt. Use this store.
January 24, 2023
Didrikson's Coat
Absolutely delighted that I was able to purchase an expensive winter coat for half price in the sale and which was sent to me well packaged - it arrived far quicker than I expected! Also saw lots of other bargains for outdoor wear on the website so I'm sure I will purchase again. There is a fantastic selection and not overpriced.
January 29, 2023
Very efficient
Very efficient. I had some queries and the staff answered immediately. Sadly the clothes didn’t suit me but return payment was prompt.
Postage had to be paid for returns.
January 27, 2023
Very pleased with my long quilted coat…
Very pleased with my long quilted coat very comfortable light and extremely warm.the coat was delivered very quickly.
January 31, 2023
Jack Wolfskin men's gloves XL.
Great product & excellent delivery & packaging. Many thanks again !!
January 24, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.