Great Plates Reviews 

86
•
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Wow fantastic no hassle service next day delivery and excellent customer service Fantastic product I buy a lot of number plates for taxis and this company outshine everyone Thank you again Vin... See more

Rated 3 out of 5 stars

Bought a set of black vintage plates. Very disappointed in the poor quality. They black is badly done almost see through in patches and you can see shadows of other numbers when The light hits them. C... See more

Company replied

Rated 5 out of 5 stars

I had lipped plates made as I wanted legal plates with a slogan. First set was wrong but replaced immediately with correct plate, don't understand the comment about packaging, very sturdy. Really fast... See more

Rated 5 out of 5 stars

Great communication and perfect, as ordered product. The price was excellent too when compared to competitors. On top of that delivery was super fast. Completed my online order at around 10am Thursda... See more

Company details

  1. Auto Machine Shop

Written by the company

Great Plates is one of the nation's leaders in the manufacture and supply of show plates. Our easy to use online plate builder allows you to design and securely buy your show plates from the comfort of your home. We will not ask you for any documentation whatsoever, it’s as easy as typing in your vehicle registration and checking out. New car, damaged registration plates, or would you like a sign on the wall to display your love for whatever your passion may be? We can help. Design a bespoke plate from wherever you may be using our online builder on a computer or mobile device. Sizes range from 6” x 4” to 22” x 6”, with varying colours and materials dependent on your desire. Add badges, borders, textures, backgrounds and more!


Contact info

4.2

Great

TrustScore 4 out of 5

86 reviews

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4.2

All reviews

(86)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Service

I was recommended Great Plates by the people of Facebook, great service and very quick! Plates were ready next morning.

Superb quality and look great!

Thanks again, will come back for my car next!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Original plates ordered and delivered promptly and very competitively. They were of excellent quality but 7 months on one developed a defect and was replaced free of charge and hassle, within three days of reporting the problem. Fantastic service!

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Show plates

Found site and see all the different types of reg plates you do from std to fancy show plates. So I ordered a set of show plates very easy to order with display of how it would look. Price was great service was great all round great company thanks

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Very fast & efficient service

I turned up at their collection point without any prior notice to speak to someone about getting some new plates made up. I was taken up to their office where I was shown the templates available and the chosen ones were produced whilst I waited. All very efficient.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

I RATE GREAT PLATES

My first experience and initial number plate order with Great Plates was going very well, having spoken via telephone with both Shena and Tim, prior to placing the order. I found most ‘online’ number plate replacement businesses will not engage with clients by phone.

Shena was so extremely attentive, friendly and professional, taking great care to establish exactly my requirements. I paid for express Royal Mail / Jersey Post Special Delivery method, anticipating receipt of the goods within 2 working days. 9 days later they were still held in transit, hence, I was forced to buy a duplicate set from my local Halfords…far more expensive I might add.

Throughout the waiting time, both Shena & Tim telephoned and e-mailed me, with both apologies and regular transit updates. Their combined communication skills were excellent. Eventually, I received a full refund without argument or fuss, together with a final apology.

Although my order did not arrive, it was no fault of the good folk at Great Plates, all thanks to the appalling lack of service by Royal Mail and/or Jersey Post.

I would most definitely do business with Great Plates again in the future as their customer awareness, service and dedication to please is fantastic. Only disappointment is the work and commitment they showed to their customer resulted in a financial loss to themselves, due to disgraceful postal/courier service, who should seriously compensate Great Plates.

August 30, 2023
Unprompted review
Rated 1 out of 5 stars

Awful finish and NO refund or apology!

At first I thought that there was some kind of protective film over the plates causing a ridge around the whole perimeter so I tried picking it off with my finger nail and then the paint just chipped off.
Show plates...in general, people with show cars have a meticulous eye for detail, they buy only the best quality components but these plates are DISAPPOINTEDLY POOR!
After contacting the company I was told, no refunds and no apology for the shoddy workmanship just some generic non specific apology, so I can only assume that ALL their aluminium pressed plates come out this BAD!
I wish I could post Photos on Trust Pilot!
YOU CAN SEE THE PHOTOS of their awful work on their Great Plates Facebook Reviews!

August 10, 2023
Unprompted review
Great Plates logo

Reply from Great Plates

Hi Mr Prizeman,

Thank you for the feedback, however I feel the need to defend our position in this case.

As you state, you had thought that there was a protective film over the plates and proceeded to pick at the plate, causing damage. Should you have contacted us ahead of doing so, we could have discussed your concerns with you and found a way to proceed (firstly clarifying that there is no protective film with our pressed plates which would have avoided the damage).

As each order item with us is a bespoke product, we are unable to offer refunds in every scenario, and our terms and conditions state that we are always happy to replace products in the first instance to negate issues. This is demonstrated throughout other reviews, where customers have stated how new plates have been issued should issues have arisen. As you had admitted to causing the damage, we required further information and to escalate the issue before outright offering a refund. We received a stern, aggressive email demanding a refund and our reply simply stated the above to you.

We generally look to work with our customers to ensure all round satisfaction, but we felt that given the tone of your response, you weren't happy to work with us to find a solution, you simply wanted a refund for an issue that we weren't responsible for.

We can only apologise that you have had a negative experience with us, but we would encourage all other customers to contact us with absolutely any questions or concerns they have ahead of attempting to alter plates themselves.

I would also like to clarify the first line of our response to Mr Prizeman's complaint - "Thank you for getting in touch. I appreciate your email. I'm truly very sorry to learn that you are not satisfied with your order.", so there was therefore an apology in the first instance.

Rated 5 out of 5 stars

Ordered some plates for my new car

Ordered some plates for my new car, I dealt with a lady called Shena who was fantastic, couldn’t fault her she was polite, friendly and went through everything with me. Will definitely be back! And the plates look great thank you 😊

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good service and great response

Good service and great response from customer service agents. I had a slight issue with my initial plates - these were remediated with a replacement issued quickly. I have since used Great Plates again for another set of plates.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service ordered plates as recently returned to the UK so had to change the plates back.

The speed on the delivery was unbelievable. I would highly recommend using great plates.

The quality of the plates are superb. Well done to great plates for their superb work.
I will 100% be using them again when needed

May 27, 2023
Unprompted review

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