Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more
Company replied
I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more
Company replied
Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more
Company replied
Company details
Written by the company
Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.
Contact info
Unit 1 North Industrial Estate, BN9 0HE, Newhaven, United Kingdom
- 01273329449
- shop@greenboxshop.co.uk
- www.greenboxshop.co.uk
4.7
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from greenboxshop.co.uk
Thank you for your positive feedback :)
First delivery
First delivery, Kept me informed of shipment, listened how I wished, and where I wanted delivery left.
Very good service. Thank you.
June 5, 2025
Reply from greenboxshop.co.uk
Thank you for your positive feedback :)
Reply from greenboxshop.co.uk
Thank you for your 5 star review.
Reply from greenboxshop.co.uk
Thank you :)
Night vision mode doesn’t work on our…
Night vision mode doesn’t work on our baby monitor. Therefore useless at nighttime
May 12, 2025
Reply from greenboxshop.co.uk
So sorry you are experiencing difficulty with night vision, here is some troubleshooting fixes. Ensure your “Night Vision” feature is enabled on the parent unit.
Double-check if the “Brightness” feature is increased sufficiently.
Eliminate all of the light sources in your little one’s room and test.
Conduct a power cycle on both the baby monitor and the camera.
Restore the VTech parent unit to factory default settings and test.
Reply from greenboxshop.co.uk
Royal Mail Tracking confirms that your order was delivered 'Your item was delivered to your Safeplace on 31-05-2025.'
All working perfectly........
Bought a Digital Voice phone adapter and a quad phone. Both received in excellent condition (looked like brand new). Website wiorked very well, no problems. delivery was vey quick and items well packaged.
All working perfectly.
May 12, 2025
Reply from greenboxshop.co.uk
Thank you for sharing your positive experience with GreenBox Shop
Item as described in good working…
Item as described in good working order. Delivery service was very quick.
May 12, 2025
Reply from greenboxshop.co.uk
Thank you :)
Reply from greenboxshop.co.uk
Thank you for your 5* review :)
Response was great
Response was great, except the waiting time. Only when I phone for updates I get an apology and another expected time. Due to delays. And that happened more than once.
May 8, 2025
Reply from greenboxshop.co.uk
Thank you for your positive 5* review :)
The phones were like new and work well.
The phones were like new and work perfectly and they arrived very quickly. A printed instruction booklet would be helpful, as it's 34 pages long and has to be accessed by a QR code which when opened on a phone screen is impossible to maneuver and follow. We ended searching on line for the instructions, and printed them off.
May 6, 2025
Reply from greenboxshop.co.uk
Thank you for your positive review. Printed guides are subject to availability, if we do not receive a product with a guide we provide a QR code which can be viewed on smartphone, tablet or desktop.
Reply from greenboxshop.co.uk
Thank you for your 5* review, it means a lot to us.
Reply from greenboxshop.co.uk
Appreciate your 5* review, thank you.
Very efficient delivery
Very efficient delivery. Great price for the phone. Can’t fault the company.
April 22, 2025
Reply from greenboxshop.co.uk
Thank you for your positive feedback & kind words :)
Reply from greenboxshop.co.uk
We try our best, thank you for your positive review.
Good service and quick delivery order…
Good service and quick delivery order wrong one phoned and ordered a another one reaserved it quickly and got money back for the first phone very quickly
April 28, 2025
Reply from greenboxshop.co.uk
Excellent, delighted it all worked out well :)
This is the first time I have purchased…
This is the first time I have purchased on line and was a bit apprehensive, but I need not have worried as every thing was 1st. class right up to delivery. many many thanks David Loake
April 28, 2025
Reply from greenboxshop.co.uk
Delighted that you had a positive experience. Thank you for your 5 star review.
Arrived slightly earlier than expected…
Arrived slightly earlier than expected so a pleasant surprise
April 8, 2025
Reply from greenboxshop.co.uk
Thank you for your positive review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.