Greener Books Reviews 

205
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were let down by their experience overall. Customers frequently experienced major frustration dealing with missing orders and invalid tracking numbers that provided no real postal updates. Many people also explicitly mentioned receiving zero response to their emails regarding delayed shipments and requests for refunds. Reviewers often reported that the books finally delivered were in poor condition, damaged, or entirely different from what was expected. Some reviewers were happy with books arriving on time and remaining in good overall condition. A few customers also noted that their purchases were delivered quickly and without encountering any noticeable packaging problems.

What people talk about most

Order

People report profound dissatisfaction and negative experiences with order fulfillment. Reviewers frequently... See more

Product

Reviewers mention negative feedback about product quality and conditions, noting that items arrive damaged,... See more

Delivery service

Reviewers highlight negative aspects of delivery service, consistently reporting issues with items failing to... See more

Refund

Clients share negative opinions on refund processes, consistently reporting severe delays and ignored... See more

Response time

Users describe negative interactions with response time regarding missing orders and unreturned messages.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Paid £4.99 for a very slim softback children's reading book 'Days Out With Frog and Toad'. Described as 'Very Good ' condition. Of 64 pages 32 had bright pink or yellow highlighter through many sente... See more

Rated 2 out of 5 stars

Book cover dirty and scuffed. Writing on several pages. Really poor. Would not have paid £4.86 if I had known. Will definitely not buy from them again.

Rated 1 out of 5 stars

Book never arrived. Tracking number not recognised by Royal Mail. No response to five emails. No response to request for refund. No help from Abe Books and it wouldn't accept any downloaded info... See more

Rated 1 out of 5 stars

Another dire experience with Greener Books. They giving me a Royal Mail tracking number and Royal Mail doesn't even recognise it. Not the first time this has happened either. Like all of Ihezi's compa... See more


Company details

  1. Book Store

Written by the company

With over 590,000 reviews on Amazon, Greener Books is home to thousands of preloved books - an enterprise with a passion for books and supporting the environment!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.5

All reviews

(205)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service

Book was an excellent price, arrived earlier than expected and in excellent condition. Will definitely buy agsin from this seller.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order a book from them if you actually want to receive the book

Awful. Book ordered 3 Apr via Abe Books. I ordered 2 books at the time, the one dispatched by Goldstone Books arrived promptly. The one dispatched by Greener books still hasn't arrived today (8 May) - let's face it, it's not going to. The Royal Mail Tracking code provided by Greener/Abe never worked on the Royal Mail website. Two attempts to contact Greener/Abe Books resulted in me being caught in a loop of doom with no apparant way out as Greener had marked the book as dispatched meaning no dispute could be raised. My emails have had no response. Total scam.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

positive experience

bought a book from them through abebooks. it was a specific edition, i guess quite rare since i haven't found many used copies elsewhere, and when i did it was at a quite high price. they offered it at a very low price and i ordered without thinking twice nor checking reviews. the book arrived a bit more than a week later and i had to pay a bit of an extra charge at delivery (5 euros), i guess because i live in italy and the book was shipped from uk, but the book was the one i was looking for and in perfect conditions! trying to counterbalance all the negative experiences described here

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Yet another bad review

I share the bad experience of so many other reviewers. I ordered from Abe Books, not noticing reseller details. Abe sent me confirmation of despatch and tracking number given by Greener Books. The tracking number was not recognised by Royal Mail. The book never arrived. I complained to Abe Books who asked Greener Books to respond to me; they did not. Abe Books refunded my money and I asked them to look at Trust Pilot reviews and I gave my view that Greener Books may be insufficiently reliable to be an Abe Books reseller.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

I ordered a book last week and unfortunately the wrong book was sent, however I emailed customer care straight away and by the next morning I had a reply that was sincerely apologetic and notifying me my original order was on its way. Brilliant customer service and reputable company. We all make mistakes be kind!

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Totally ignore their customers

I placed an order on Abebooks. Greener Books sent 3 out of 4 books ordered. Because there's tracking saying the package was delivered they think there's no grounds for me to request a refund for the missing book. I am inferring all this from Abebooks - Greener Books aren't replying to my messages. Don't buy from them - so rude, rubbish customer service, flaky service.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Deceitful seller

Deceitful seller - took payment for book on ABE, Confirmed the order, marked as Dispatched, fake Tracking Information provided - no response to messages

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

This company is suspicious

This company is suspicious, ordered via amazon and the tracking number they gave me was fake. They were very quick to refund me and say I could keep the book when it arrives, if it arrives I'll be very surprised, as it's a small item customers don't usually notice so this is how they make money. Scammers.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

I did not receive the book I ordered…

I did not receive the book I ordered with them through Abe books and they haven't responded to any of my messages asking why,. I've asked for a refund and they haven't responded to that either. It has put me off using Abe books too, even though I've been using the site for years. Steer clear of Greener Books. (I don't know why I've had to give them one star or what that would be for! No stars.)

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, thank you. I searched for a particular book, it came up on your site at an amazing price. i bought it. It has arrived four days later! In excellent condition.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Beware, - theft

Did not give me one of the books I ordered on abebooks.com. And I cannot seem to get a refund because they sent the other two with tracking information, - except the third wasn't in with them. Beware of this company. I think it's a scam they have going.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this book seller

Sadly had to give 1 star. Terrible company. DO NOT BUY FROM THEM!! Bought a Diary of a Wimpy Kid do it yourself book. And all the pages had already been filled in. The seller should be checking their books before selling and disappointing children.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

No more chances.

After previous experience I said I'd never buy from this company again, Had two awful purchases from them but I thought third time lucky ?..wrong! Bought a crossword book described as in Very Good condition ! Book arrived with the first 150 pages,yes,150 pages ripped out. Complained and was told to send the book back at my expense for a refund ! They can want..there will be no fourth chance. Beware of this company.

March 2, 2025
Unprompted review
Rated 3 out of 5 stars

A wonderful lesson and very good customer service

I ordered via Abebooks and received from Greener books very soon afterwards: The Holy Spirit's Interpretation of the New Testament - A Course in Understanding and Acceptance for £18. It was described as Very good condition. However, on receipt I saw it had comments in black biro on 40 pages. I have to say I was very upset and aggrieved. So, I wrote asking for a refund and to be able to return the book without paying for delivery. I read the mostly poor reviews here on Trustpilot and chose to release my desired outcome - especially as the title of the book includes it being A Course in Understanding and Acceptance! The next day I received an apology, a refund, and told I could keep the book without charge. It feels like this was a beautiful lesson for me to let go and accept ... and who knows, the notes from the previous owner might just be what I need to see!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a second hand book on Amazon…

I ordered a second hand book on Amazon and it arrived 3 days later great condition and came with a tracking number. This is obviously a very young company as they are still building their website. I wish them all the success and long may they re-cycle great books.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

I have had similar experiences as other…

I have had similar experiences as other reviews. I ordered a book which was supposed to be sent on 6 February. As of today nothing has arrived and I've had no response from the seller. I'll not use this seller again. I think it is a case of 'buyer beware'. Abebooks should stop using this shop.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

No book arrived!

There seems to be a pattern. I ordered a book. It said it had been dispatched by Royal Mail but never arrived. The Royal Mail code showed an error. After 10 days and still telling me they thought the book would arrive they gave me a refund. This was ordered through Amazon so very disappointed.

February 10, 2025
Unprompted review

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