They have good offers and cashback is usually processed quickly, but I’ve contacted customer support with two issues and no response in a week even though their auto reply says two working days. T... See more
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I’ve been using this app for many years now. It usually has some good offers, but what’s happened to their customer service? It’s taking weeks to get any response. This is becoming quite frustrating.... See more
Company replied
I use Greenjinn regularly. I get some great offers and try lots of new products, sometimes for free. Their customer service is extremely good, always professional and friendly. Any problems are always... See more
Company replied
Company details
Written by the company
GreenJinn is a free cashback app that helps you save money on your everyday groceries. We offer personalised cashback offers on a wide range of products from your favourite supermarkets — all you need to do is shop, snap your receipt, and get money back directly to your account. GreenJinn gives you real savings on real products, with no hidden tricks.
Contact info
London, United Kingdom
- www.greenjinn.com
3.6
Average
197 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Difficult when you have a problem - support is very slow
Most of the time it works fine. The products are not always the best, but when you encounter a problem, support is not forthcoming. It was only after posting to this forum did I receive assstance which was very helpful.
March 29, 2026
Unprompted review
Reply from GreenJinn
Hi Mike,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve reviewed your account and can confirm that your claims submitted on April 9 were successfully processed, with cashback paid on April 13 (within our standard 3 working day processing time). There are no funds currently trapped in your account, and all valid cashback has already been paid out.
It appears there may have been some confusion, as you have two accounts, and the claims were submitted under one of them. This can make it seem like a claim is missing when viewed from the other account. I suggest using one GreenJinn account to avoid this from happening again.
We’ve sent you an email with full details to help clarify everything, and we hope this resolves the confusion.
If you still have any questions, please feel free to reach out. We’re happy to help.
Kind regards,
The GreenJinn team
are they a sam?
I am a new customer and i only started using Green Jinn in Feb, 2026. i made a few claims in the past a few weeks but did not bother to withdraw the money from my account. however, a few days ago, my account got automatically logged out. when i logged back on with the same email address, all the funds in my account disappeared. i sent two separate emails to their support team and i have been waiting for a reply for week...no response from them what so ever.. are they a scam ?
April 2, 2026
Unprompted review
Reply from GreenJinn
Hi Xiao,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the experience we want for our users.
In some cases, if you were logged out and then logged back in but noticed your history or balance is missing, it may be because you weren’t signed in with the original email address linked to your previous submissions.
That said, we’d really like to investigate this further for you. Please send an email to our support team with the subject line “Trust Pilot”, and include your account details along with any previous correspondence so we can look into this as quickly as possible.
We appreciate your patience and will do our best to resolve this for you promptly.
Regards,
The GreenJinn Team
Be warned: greenjinn are a hassle for online supermarket receipts
When it works normally, it's ok. When their system has the tiniest issue, they're quick to reject & seemingly a human hasn't even bothered to look at all the photos they're rejecting. They're very slow to reply to queries too. Thier app is pathetic in that you can't upload PDF files. That's how online shopping for Waitrose, Ocado, Morrisons (maybe other send their online 'receipts.' You have to faff trying to take a photo of a laptop screen. Not very clear, so they reject it for being fuzzy. When taking several photo sto clearly show text, they reject it for not showing the whole receipt. I've been trying to submit a Waitrose PDF receipt, I've added numerous photos showing it in full, close up, the title "Receipt for order number: XXX" & keep getting rejected. FGS, make sure your app accepts whatever type of 'receipt' online supermarkets do & make your app accept PDF for clarity (like Shopmium), or second best PNG like Checkoutsmart.
Update later: they’re helpful when they do eventually reply (surprisingly on Good Friday!,) so I'll change the very low starring, because they're reputable, I do understand what they say it's just the app really can be so infuriating, & originally wrote this so miffed after uploading dozens of photos of emails and even printed the receipt out to photo (& still told it 'wasn't an official receipt.')
March 30, 2026
Unprompted review
Reply from GreenJinn
Hi Jamie,
Thanks for sharing such detailed feedback. We’re really sorry to hear about your experience and understand how frustrating this must have been.
We also want to reassure you that when submissions don’t go through as expected, it’s not simply rejected without consideration. Our system may initially decline a submission if something isn’t clearly visible, but this is in place to ensure fairness for all users and to verify that receipts are valid and meet the required criteria.
We completely understand how challenging it can be to submit online receipts, especially from retailers like Waitrose, Ocado, and Morrisons. At the moment, our app requires image uploads rather than PDFs, which is why we ask for clear, well-lit photos that show the full receipt and all key details. This helps us confirm the legitimacy of each claim and avoid any inconsistencies.
We’re sorry if this process has felt frustrating, particularly when trying to capture multiple images or ensure clarity. We also acknowledge your feedback regarding response times and file compatibility. This is something we’re actively working to improve.
Thank you again for taking the time to share your experience.
Regards,
Monique from the GreenJinn Team
saved over…
Amazing, got every penny back. I have saved over £150 with Green Ginn excellent customer service when the odd things not worked out I would give them 10 stars if I could
March 29, 2026
Unprompted review
Reply from GreenJinn
Hi Ruth,
Thank you for the fantastic feedback! We’re thrilled you saved over £150 and had a great experience with our customer service. Your support means a lot to us!
Cheers,
The GreenJinn Team
Very helpful Customer support.
My receipt was not accepted so I wrote to Customer Service who resolved my issue. They were friendly, helpful and explained the glitch in the system.
March 10, 2026
Unprompted review
Reply from GreenJinn
Hi,
Thank you for sharing your experience! We’re glad our Customer Service team was able to resolve the issue and provide clear assistance. We appreciate your patience and understanding regarding the system glitch, and we’re always here if you need any further help.
Cheers,
The GreenJinn Team
Glitchy
I have used this app since 2019. It’s fine when receipts are approved quickly as payment is fairly swift.
Problems arise when I have needed to contact the company. It takes week for a response, which begs the question, is this app extremely glitchy?
Last week, I uploaded the correct receipt two items I had purchased. I received a message saying it was rejected for being illegal. GreenJinn provided no explanation for the definition of illegal, but instead threatened to suspend my account.
I attempted to upload again. This time GreenJinn said it didn’t recognise my receipt and to make sure I sent clear photos of the entire receipt. I have asked others to look at the receipt and they have told me it’s extremely clear.
I have messaged GreenJinn asking why it sent me such an inflammatory message saying I had sent an illegal receipt and to tell me what was wrong with the resubmitted receipt. Let’s see how long it takes for a response.
March 6, 2026
Unprompted review
Reply from GreenJinn
Hi there,
Thank you for sharing your feedback and for using the app for such a long time. We appreciate your support since 2019.
We’re sorry to hear about your recent experience. When receipts are reviewed, there are several factors our system checks before a receipt or account is flagged. These checks help ensure that all submissions meet the offer requirements and that the platform remains fair for all users.
If you believe you’ve submitted the correct and valid receipt, please email our support team at support@greenjinn.com
with “Trustpilot Review” in the subject line. This will allow the team to locate your case quickly, review the receipt again, and help resolve the issue as soon as they can.
Refused my ocado recipient because its…
Refused my ocado recipient because its not a shop receipt. Lol ocado not a physical shop. Ive asked and no reply. Robbed me of about £5 wasted my time smd effort
March 6, 2026
Unprompted review
Reply from GreenJinn
Hi Jay,
Thanks for your review, and sorry for the frustration caused.
For Ocado purchases, the receipt will be sent to your email once the order has been delivered. This is the receipt we need in order to validate the claim. If this wasn’t the one uploaded, you’re welcome to re-upload it in the app or forward it to support@greenjinn.com so our team can check it for you.
If you’ve already sent it and your claim still hasn’t been processed, please email us with “Trustpilot Review” in the subject line and our support team will take a look and help resolve it as soon as they can.
False accusations
On 6 March I uploaded receipt for XoXo Tropical. I received a message telling me to upload it again, which I did.
I was very cross today to receive a libellous message from the company stating I had submitted an 'illegal receipt'.
Firstly:
How is the receipt illegal? It was the original receipt for the correct product.
Secondly, on what grounds is the company basing its false accusations?
I am very disappointed. It always takes a very long time for GreenJinn to respond to queries because it has been busy, answering other queries. Makes you wonder how many people give up!
March 9, 2026
Unprompted review
Reply from GreenJinn
Hi Elle,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
The receipt you submitted on 6 March was initially reopened to allow you to upload the original in-store receipt image. However, we have not yet received the updated image, which is why the system automatically rejected the submission. The first image was flagged because it appeared to be a photo of an in-store receipt taken from another device or screen, rather than a direct photo of the physical receipt. In these situations, we reopen the submission to give users the opportunity to provide the correct image.
As part of our review process, we also carry out a number of standard checks to ensure offers are used fairly across the platform. This may include reviewing activity where multiple accounts appear to be connected or where receipt images are repeatedly captured from another device. When this occurs, submissions may be flagged for additional review.
We understand that the wording of the notification may have caused concern, and we apologise if it came across that way. Our support team is currently reviewing your case and will contact you directly to help resolve the matter.
Thank you for your patience while we look into this.
Excellent offers Great App
Excellent offers and many great freebies.First class customer service.I enjoy using the app.
March 2, 2026
Unprompted review
Reply from GreenJinn
Hi Karen,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and taking advantage of the great offers and freebies. We appreciate your support and look forward to bringing you even more exciting deals and rewards!
The GreenJinn Team
Poor customer services
Poor customer services. I am a long-standing customer of this company and have always been impressed with them however recently I submitted a receipt where the till roll ink was running out so was not very clear. The claim was rejected but despite numerous contact of email to customer services nobody has responded to my query.
February 7, 2026
Unprompted review
Reply from GreenJinn
Hi Liz,
Thanks for taking the time to leave a review, and we’re really sorry for the frustration caused, especially as a long-standing customer.
Your receipt was initially rejected because the till roll print wasn’t clear enough for us to validate automatically. That said, there’s no need to worry as our support team has since manually reviewed and validated your claim.
Please try refreshing your app and checking the status of your claim, which should now be updated.
We appreciate your patience while the team works through a high volume of queries, and we’re always grateful for feedback. If everything now looks resolved, we’d be happy if you’d consider updating your review.
Poor customer service
Poor customer service. I've had 2 receipts rejected. Over £30 of cashback rejected and when I've tried to contact customer support I have had no email back for weeks!
January 26, 2026
Unprompted review
Reply from GreenJinn
Hi Elkhannah,
We’re really sorry to hear about your experience. That’s definitely not the level of service we aim to provide. Receipt rejections can happen for a few reasons, but we understand how frustrating this must be, especially if you’ve been waiting for a response. Thank you for bringing this to our attention. Our support team will be in touch to resolve this.
Regards,
The GreenJinn Team
I submitted a valid in date,right items…
I submitted a valid in date,right items bought ect receipt for an online shopping at Tesco back in December 2025. Receipt wasn’t accepted which seems to be a usual occurrence with ANY online receipt submitted to Green Jinn. Usually I contacted them and they eventually reply apologies and credit the cashback. However even after sending five emails and all my receipts again and again I have been totally ignored. Every time I get a “two working days “promise for a reply but still nothing. I would not have purchased those items if I had to pay full price as cheaper alternatives would have been available. Awful customer service. Hope this can be useful to others people who think of using Green Jinn.
In reply to the message I received from Green Jinn on Trustpilot,I have submitted aFULL receipt upteen times! Usually they complain as they don’t like online receipt and want paper ones so this time we specifically requested a paper receipt from Tesco which,as it’s not a normal till in store receipt,it comes on bigger sheets which we sent to Green Jinn from beginning to end.
January 8, 2026
Unprompted review
Reply from GreenJinn
Hi Patrizia,
Thank you for taking the time to share your feedback. We’ve reviewed the receipt in question and found that the submissions provided were partial or cut-off images, which made it difficult for our team to validate the claim. To process cashback, we need a full, clear copy of the receipt showing all required details.
Our team did advise submitting a complete receipt to avoid rejection, and this requirement is also outlined in our Terms & Conditions, which are agreed to before using the app. That said, we understand the frustration this situation caused, and as a goodwill gesture, we have accepted your claim.
We hope this helps clarify the situation and is useful for other users when submitting receipts in the future. Thank you for your understanding.
Regards,
The GreenJinn Team
Poor customer service
3 separate offer for 3 separate flavours of herbal tea. I bought them all that day only to find they had amended the offer to only 1 whilst I was in store. I queried via the contact form and got no reply after 10 days so sent an email. Got a reply that did not make any sense, suggesting I claim again as per the new offer - there was no new offer! The person who answered my query clearly had not read the details of my query so I set it out yet again and am still awaiting a reply.
January 2, 2026
Unprompted review
Reply from GreenJinn
Hi Shirley,
Thank you for your feedback, and we’re really sorry for the frustration caused by this experience. We understand how disappointing it is when an offer changes unexpectedly and when follow-up queries aren’t handled clearly.
We apologise that your messages weren’t properly addressed. We have already replied to your email regarding your concern, and we believe the coupons in question have now been processed. If this isn’t the case, please let us know and we’ll be happy to review it further.
Regards,
The GreenJinn Team
Thank you for your patience.
Very slow at accepting receipt and…
Very slow at accepting receipt and recently have to keep emailing them and ask them look at my account and accept them,going stop using them now
December 16, 2025
Unprompted review
Reply from GreenJinn
Thank you for your feedback. We’re sorry to hear about the delay in accepting your receipts and understand how frustrating this can be. Please send us an email with “Trustpilot” in the subject line so we can review your account and resolve this as quickly as possible.
Hard to get a reply
I’ve been using this app for many years now. It usually has some good offers, but what’s happened to their customer service? It’s taking weeks to get any response. This is becoming quite frustrating. My daughter emailed them 25 days ago and there’s still no response to two messages. May be GreenJinn need to hire some extra staff?
November 10, 2025
Unprompted review
Reply from GreenJinn
Hi Julie,
Thanks for your feedback, and we’re sorry for the delays. We’ve sent you a request for more details so we can assist you accordingly.
Please also send us an email with “Trustpilot” in the subject line so we can respond to your case as soon as we can.
Thanks for your patience.
Regards,
The GreenJinn Team
Improved recently - great offers.
Been really good lately. Most offers available. Quickest to process, and lowest amount needed to withdraw.
Well done Green Ginn 👏
Just beware that when offers finish the same day, you have until 11pm to claim. Others let you claim after, as long as you bought it in time.
November 27, 2025
Unprompted review
Reply from GreenJinn
Hi Damian,
Thanks so much for the great feedback! We’re really glad to hear you’ve been enjoying the faster processing, wide range of offers, and low withdrawal threshold - that means a lot to us!
And thank you for pointing out the 11pm same-day claim cutoff. You’re right. It’s important for users to be aware of that, and we’ll make sure the messaging stays clear so no one misses out.
Appreciate the review and the shout-out! 👏
Really Great cashback money saving…
Really Great cashback money saving site.
I have tried a few products I wouldn't have normally tried & got the cashback in my account within a few days.
No minimum amount for payouts also which is great.
November 25, 2025
Unprompted review
Reply from GreenJinn
Hi Serena
Thanks so much! Glad you’re discovering new products and getting your cashback quickly. The no-minimum payout is a favourite of ours too!
Regards,
The GreenJinn Team
Good offers, poor support
They have good offers and cashback is usually processed quickly, but I’ve contacted customer support with two issues and no response in a week even though their auto reply says two working days.
Their response makes it sound like they were waiting for my response when they’d only responded shortly beforehand. After I provide all the details requested I’m still waiting over a week to hear back from them!
November 18, 2025
Unprompted review
Reply from GreenJinn
Hi Adele,
Thank you for your feedback. We’re glad to hear you’re enjoying our offers and quick cashback processing. Regarding your support request, we did reply to your email and are currently awaiting your response so we can send the coupons you missed due to the delayed receipt submission. Please check your inbox (and spam folder, just in case), and reply when you can. We’re here to help get this sorted for you!
Regards,
The GreenJinn Team
Friendly customer service
Total newbie on the site and made a mistake when adding the receipts for the items. Customer service responded back to me in a very friendly way, resolving the situation and giving me the details that will help me not make the same mistake in the future.
November 24, 2025
Unprompted review
Reply from GreenJinn
Hi Rebecca,
Thank you for your review! We’re glad our team could help clear things up. We’re always here to support you, and we appreciate you giving us a try!
Regards,
The GreenJinn Team
Lovely customer service and team
Lovely customer service and team. Always enjoy trying new products, and coming back to classic faves, such as Hu Chocolate!
November 22, 2025
Unprompted review
Reply from GreenJinn
Hi,
Thank you for the kind words! We’re so glad you’re enjoying both new finds and your classic favorites like Hu Chocolate. Please never hesitate to reach out to us whenever you need help.
Regards,
The GreenJinn Team
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