Greenpoint Car Sales Reviews 

I had a great experience with Richard, he answered all my questions and even went out of his way to deliver the car to my front door. Top seller would highly recommend

**UPDATE 4/8**

This is still ongoing. My family have been without transport for 5 months. Greenpoint recovered the vehicle for assessment and repair in April and then stopped responding to me. The location was Undisclosed until Essex police made enquiries. I have now recovered the vehicle back into my possession to mitigate further ongoing losses.

Following independent inspection, the vehicle appears to have undergone major front end repair Undisclosed at the point of sale.

For the entire period the vehicle was in Greenpoint's possession for a statutory assessment and repair, the vehicle was not inspected, but abandoned in an export yard where it appears to have incurred additional damage.

The dealer and legal representatives remain unresponsive.

**

This is my second review for this company. Where my first review (10/4) focused on the vehicle quality and after-sales care, this follow up relates to Greenpoint's complaint policy and dispute resolution handling.

Following a problem with my vehicle, I was directed by Greenpoint's third-party 'legal support' company to submit a formal complaint to the Directors (listed as Loraine Palmer at Companies House) and was told that I would receive a response in accordance with their policy within 14 days. I have not received any response to date (now 6 weeks) to my formal complaint.

Greenpoint and their representatives (Legal Solutions 4U) have now stopped responding to me altogether, no progress on my vehicle repair has been made, and I do not know where my vehicle is, despite requests. A legal claim has now been filed.

As a result of this experience, I carried out independent research into public records and found information which raised significant concern, including very similar experiences from other customers on this platform - which were harder to find beneath clusters of generic-looking 'positive' reviews posted very close to the negative ones.

I encourage any potential customer considering purchasing a vehicle from Greenpoint Car Sales or their front-man, Richard to carefully evaluate *all* publicly available information on the entity and key persons so that they may make a fully informed decision before entering into any transaction.

This review is entirely based on my own experiences.

* UPDATE following dealer reply*

I think Richard's tone speaks for itself.

Buyers beware.

* UPDATE 14/5 *

Following intervention by Essex police, Richard Palmer has now given me the location of the vehicle, but has not progressed any repair, not responded to my formal complaint, nor offered any further resolution of the defects or a refund, and has not acknowledged my civil claim form.

The vehicle, which was purchased by a charity for my family has been off the road and undriveable since 12th March, leaving my family without transport for over 2 months, causing significant inconvenience and cost.

* Clarification following dealer's second response*

Mr Palmer blocked my phone, and both he and his representatives stopped responding to my emails (by his own admission in the first response to this review). I was left with no choice but to contact the police.

In his own words, he also appears to admit his responsibility to rectify any defect with my vehicle, but makes this contingent upon whether he feels I have given him an appropriate level of respect.

Buyers beware.

Friendly, helpful and supportive service
Highly recommended and would definitely return in the future
Thank you

Bought a fiesta from Richard as our sons first car. From the initial phonecall we've received a very friendly and helpful service.
Richard was great with getting a new MOT done and the car delivered to us the next day. All questions and queries have been answered immediately by Richard and the car has run beautifully so far.
Would definitely recommend.

Bought a van via Richard after I wrote my othe van off.
Van was exactly as advertised and am really pleased.
Richard texted me a couple if weeks later to see if I was happy ( which is un heard of by any other dealer i have dealt with ).
I had a couple of very minor issues ,both of which Richard told me to address and I would be re imbursed.
Couldn't ask for a better service than that really !!
James

Our registered charity donated funds to a family in financial difficulty for purchasing a family car. The funds were sent to Greenpoint in exchange for a 9-seat van just before Christmas. The vehicle subsequently developed major faults and became undriveable well within the 6 month warranty period. The dealer has not rectified the faults within a resonable time and has now stopped engaging with the customer. The family has now been without transport for over a month and Greenpoint has retained the vehicle and the funds. We sincerely hope that this situation is resolved quickly and will update this review with new information as appropriate.

Update following dealer response 12/4

We are disappointed that the trader has chosen to respond in this way. We note that he has chosen to characterise a customer and a charity as 'a double act' and by his own admission appears to have made an explicit statement making service and discharge of obligations conditional upon removing a review.

We would respectfully draw attention to sections 225, 228 and 229 of the DMCC Act 2024 and Reg 7 CPR 2008 for any customers experiencing similar behaviour.

Just bought a car from Richard, service and delivery second to none. Never ordered a vehicle before seeing or testing it first so was dubious, but I wouldn't hesitate to recommend Richards company.

As someone who hasn’t bought many cars before, Richard and everyone at Greenpoint made my experience seamless. I would 100% recommend to my family and friends. They are extremely knowledgeable and will go above and beyond. Thank you.

Don’t buy a car from them — they are big fraudsters. We bought a car from them for £4,400, and since then it has had so many problems over the past six months. Today we’re stuck in Birmingham at a service center because the car has lost power. We’ve already spent the same amount on repairs as what we originally paid (£4,400). So in total, we’ve invested around £4,400 more into it. Avoid them — they are very dishonest and low-quality people.

Purchased a Berlingo and communication with the company was great, they provided a fresh MOT and did any advisories work that was needed as well as a walk around video. Delivery was ealier that expected which was great. Would recommend them and deal with again in the future

I had a fantastic experience with Richard. I don’t have much knowledge when it comes to cars, so I was definitely coming from a place of uncertainty, but he made the whole process feel easy and reassuring. He helped me choose the perfect car for my needs, and I still absolutely love it.

The car has been running really well, with no issues beyond normal wear and tear. When I collected it, it was spotless, and Richard took the time to walk me through everything inside, explaining all the features and controls, which I really appreciated.

Overall, the experience was completely smooth and stress-free. I’ve already recommended Greenpoint to family and friends and wouldn’t hesitate to do so again.

Avoid at all costs!

Please do not use this man or garage.

Google the sellers name! And be weary of anyone that has to register a business under their wife’s name instead of their own.

Sold a faulty car, took back to repair and did a dodge job, hoping it would make do till the warranty had run out and when it didn’t and it broke down again within the warranty blocked me and has disappeared off the face of the earth. Other than to report my review. Glad your alive and well Richard.

Do NOT buy a car from them
Google the sellers name

Had multiple problems with it now I’m carless and seller refusing to pay for repairs even though it was in the 6 month warranty timeframe

In reply to your message. I won’t be blackmailed into taking down my review

Richard was very helpful when I called to enquire about the car after seeing the advert. He answered all my questions patiently and delivered the car all the way to south-west Wales.
Very happy with the car and service provided.

Richard was very helpful. Answered every question. Sent us loads of hi-res pictures and videos of the car and paperwork. Pointed out flaws and that didn’t show in pictures so there would be no surprises. Got a fresh MOT and delivered the car to our door, the entire experience was a pleasure. 10/10 service.

Very good service nice guy delivered my car on time with full years MOT

Picked up a mondeo estate .. had a few small issues .. but they fixed straight away and gave a courtesy car

⸻

⭐☆☆☆☆ Terrible Experience – Avoid Greenpoint Car Sales Ltd (Epping)!

I bought a car from Greenpoint Car Sales Ltd in Epping, and within just three weeks it completely broke down. The trader had it recovered to a gearbox specialist, where it’s now been sitting for over two and a half weeks — meaning I’ve been without the car for more than a month in total.

The specialist has already diagnosed the fault and given the cost of the repair, but the trader is refusing to authorise the work or take any responsibility. Under the Consumer Rights Act 2015, I’m entitled to a repair or refund, yet they continue to ignore this.

This whole situation has been stressful, time-wasting, and completely unfair. Once they sold me the car, all communication and support stopped. I would strongly advise anyone to stay well away from Greenpoint Car Sales Ltd — their after-sales service is shocking and they do not stand by the cars they sell.
UPDATE:-THIS CAR WAS NEVER USED FOR TAKE AWAY DELIVER’S DON’T KNOW WHERE YOU GOT THAT FROM ONLY TO AND FROM WORK. PLEASE PEOPLE READ OTHER REVIEWS AS IM NOT THE ONLY ONE IN THIS SITUATION.

Car buying made very easy. Richard a pleasure to deal with quality cars at a decent price. Helpful and informative without the usual blagging. Car delivered and paperwork sorted.
Would recommend.