Green Retreats Reviews 

Had our garden room installed just before lockdown in 2020. Have been delighted with it ever since. The team were incredibly efficient and they were no issues at all.
Six years later, we recently had a minor problem with the door which Green Retreats fixed within a week with no fuss. James on the aftercare team was an absolute legend working in 36 degree heat.
Outstanding customer service.

This is a long-overdue review for Green Retreats. We had our cabin installed some time ago, and after living with it and enjoying it for many months, I can honestly say it was one of the best investments we've made for our home.

We wanted a peaceful space to relax and unwind, and the cabin has completely transformed our garden. It has become our own little retreat where we can enjoy a morning coffee, read a book, or simply escape the hustle and bustle of daily life.

From the initial consultation to the installation, the Green Retreats team was professional, friendly, and highly knowledgeable. The entire process was smooth and well-managed, and the quality of the finished cabin is outstanding. The craftsmanship, attention to detail, and overall finish have exceeded our expectations.

Even after all this time, we're still delighted with the space and use it regularly. It's comfortable, beautifully designed, and feels like a natural extension of our home.

A huge thank you to everyone at Green Retreats. We wouldn't hesitate to recommend them to anyone considering a garden room or cabin. From Lewis Family

Will was a superb host

Green retreats is a beautifully organised place with lots of garden office designs to view. The viewing experience was quite enjoyable as we could go into each display office and get a feel for the spaces. The staff were very friendly and hospitable, patiently answered all our questions. We were a bit late to our appointment but they were still happy to accommodate us and did not rush us at all even though we went past their closing time. They also promptly scheduled the survey.
Overall we highly recommend green retreats.

Working with green retreats was fantastic from beginning to end. Between the communication, the contractors, the system we were really impressed.

We’re thrilled with our garden building and the process was very smooth with great communication from the start. Thank you

We started off with our local Twickenham hub for an initial spec and quote which we were happy with and subsequently went on to visit the flagship in Westcott which is highly recommended. The spacious Westcott showroom showcases multiple styles of garden rooms with different interiors for inspiration and we changed our original spec whilst at Westcott. Furthermore the assistance and guidance we received was exceptional and we had a lot of questions. The teams relating to the different stages of the build were all excellent and some really went the extra mile, such as the painter who followed my spec to perfection, nothing was too much trouble. Whilst there may have been some glitches or things that I felt needed to be changed or improved on, there was no hesitation from the support team in terms of putting things right, which ultimately meant the end result was perfect. My contact in customer support was Sogna who was absolutely amazing; she went to great lengths to make sure that everything went according to plan and answered my continuous queries promptly and efficiently. The end result is a spectacular garden room split into an entertainment TV area, spacious central office space and relaxing mini bar area! We couldn't be happier and if I had to do this again, I'd definitely go with this company.

Great service, great insight and lots of knowledge on garden rooms. There is no doubt there service and rooms are 5*

I was very impressed by the professionalism of the team in the showroom. The breadth of products is impressive albeit there are some restrictions on customisation.

Very helpful team and a calm, accommodating environment to view the different options.

Driver representing the company clearly has no consideration for fellow users. Pulling out last minute, almost causing a collision then break checking my vehicle after receiving a hoot. Very unprofessional and dangerous.
Leatherhead round about 15:30 if your superiors are interested enough to look into it.

Amazing company, staff and products.
Unfortunately, with many companies these days any form of customer service disappears once the order and deposit are made. Green Retreats is very a refreshing change as all departments from showroom, accounts, technicians right through to aftercare have amazing staff who genuinely want to help. Unlike other companies that you can only contact through email or online chat, Green Retreats have a telephone number so you can speak to a real person and they actually do what they say (many thanks James and Tracey). The final product is amazing too - many, many amazing compliments. A very happy customer!

Had a fantastic tour of their showroom by Leah who was very knowledgeable and extremely helpful. We ended up spending far longer than we expected, as there was so much choice for every budget. Unfortunately can’t quite stretch to their exquisite X Range, but are considering the wonderful G Range. It was great to see all the garden rooms “in the flesh” and see all the options available. It was useful to get a feel of the sizes as we ended up going slightly larger than we had originally planned. Got a site visit booked so fingers crossed. Thanks to Leah for her patience and hospitality.

Wow! What a great experience from start to finish. Everyone i dealt with was so professional, polite and diligent. The whole process was seamless and the team onsite had an eye for detail. The finished product is actually better than I had imagined. Would highly recommend Green Retreats.

Green retreats and their team were amazing! From the customer service team, Jessica was outstanding. Always easy to get in contact with and always answered any questions we had and always followed up.
The installation team and electrics team were very friendly and patient with us, as we had 2 dogs and needed to let them out in the garden for toilet etc, they loved dogs so that helped a lot. The team were friendly, polite and done the job quickly and efficiently. They left the garden nice and clean after their work as well. No unnecessary mess.

Overall we are very happy with the staff and service and our outbuilding outer house. Would 100% recommend green retreats and their team! 10/10

Friendly team. Immediately welcoming.
Free drinks!
The buildings are fantastic and very customisable.

We dropped in and reception staff most welcoming even gave our dog treats 🐶 Lette showed us around and was extremely knowledgeable and helpful with all our questions helping us to narrow down what we wanted in our garden room

This is an amazing company! I purchased a garden office 8 years ago. The paint on roof started flaking last year, they immediately sent two very polite men who sorted the problem and last week we had problems with the lock on sliding door, again they sent a lovely man to fix the problem. I am in Swansea Wales and each time they traveled from Oxford getting up 5am. Excellent aftercare. Heather

The young woman who showed us around was very knowledgeable and did not push us but believed in the product. We were impressed by the excellent quality of the garden spaces.

I recently had a cabin built in my garden to use as a craft room. I am delighted with the cabin and was very pleased with the company. All of the men involved from base installation to build were professional, courteous and did a great job. Making sure they cleared everything up at the end.