Green Willow Funerals Reviews 94

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, making difficult times more manageable. The service provided is frequently highlighted as outstanding, with many people appreciating the meticulous organization and attention to detail that ensures everything runs smoothly. Reviewers often note that nothing was too much trouble, and the team went above and beyond to accommodate requests and provide guidance throughout the entire process. The customer service is consistently described as caring and supportive, with staff being readily available to answer questions and provide reassurance, fostering a sense of trust and confidence. This dedication helps families navigate overwhelming situations with ease, ensuring a dignified and respectful experience.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff's professionalism, compassion, and attentiveness... See more

Service

People report positive experiences with service, often highlighting the outstanding empathy, compassion, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for their kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommended We would like to thank Tom and his team at Green Willow Funerals for arranging our Dad's funeral. Care was taken over every detail from the outset. Tom, our Funeral Director, list... See more

Company replied

Rated 5 out of 5 stars

We contacted green willow after hearing how lovely they were, and they lived up to their fantastic reputation. Tom was our funeral director ,from start to end nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

I cannot thankyou enough.. you looked after my beautiful baby Elsie-Rae when I couldn't, you showed compassion, love & care and I couldn't of asked for a better service. When her day came, you were a... See more

Company replied

Rated 5 out of 5 stars

Greenwillow were the perfect choice for my father's funeral. Tom dealt with everything with such compassion and professionalism and explained everything we needed to know throughout . Funerals a... See more

Company replied


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Mortuary

Written by the company

We are professional & compassionate funeral directors in Cardiff & Newport who aim to make a stressful experience as comforting as possible. Call us today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

94 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Seamless service delivered with great empathy and excellence

Alison Young, Funeral Director, Green Willows, provided an excellent service overall. Her support and advice right from the beginning helped to make a difficult time manageable. Alison showed enormous empathy, using her expertise to ensure each part of the process, including arrangements with others, such as the church went seamlessly. The fact that the service and the burial afterwards went smoothly was a testament to Alison’s great expertise. We will forever be grateful to Alison and her team for their support during this sad and difficult time.

June 24, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Margaret for taking the time to write this, at such a sad time. I will let Alison and all the team involved know. Take care.

Rated 5 out of 5 stars

The passing of our Mum

Thank you Alison and all the Green Willow team for the compassion,professionalism and a genuine sense of dignity shown to my Sister and I on the passing of our Mum it meant more than words can say Your guidance made an overwhelming process more manageable and your kindness won’t be forgotten

June 13, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Sally for writing down your thoughts - it means a lot to us. Alison and all the team involved will be glad. Take care.

Rated 5 out of 5 stars

Support and care from Green Willows

Alison, our Funeral Director was superb. From the day we chose Green Willow, the support both practical and emotional was excellent! Diolch am wasanaeth arbennig!

June 12, 2025
Unprompted review
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Reply from Green Willow Funerals

Diolch yn fawr iawn. I will let Alison know about your review.

Rated 5 out of 5 stars

I cannot thankyou enough. ❤️

I cannot thankyou enough.. you looked after my beautiful baby Elsie-Rae when I couldn't, you showed compassion, love & care and I couldn't of asked for a better service. When her day came, you were amazing from start to finish. Lou & emma you both are absolutely the kindest, most caring people I have come across during these circumstances. I have so much respect for you both & all involved. You are amazing at your jobs and never forget that.
Lots of love bobbie & children xxx

June 4, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Bobbie for writing this lovely review. I've just spoke with Lou and informed her of your comments. We are so glad we were here when you needed us. Kindest regards

Rated 5 out of 5 stars

Sympathetic Excellence

Green Willow Funerals provided me with service which exactly met my requirements at a very difficult time.
Funeral Director Angel Powell enabled me to tailor a package which I knew would have suited my late wife's wishes.
Those who attended this Celebration of Life were very complimentary of the event.
I shall forever be grateful to Angela and her team.

May 22, 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Brian for this lovely review. I've just let Angela know about your kind words. If we can be of any further assistance just let us know. Kind regards

Rated 5 out of 5 stars

We’re so grateful to Green Willow for…

We’re so grateful to Green Willow for helping and supporting us a sad time, they have gone above and beyond in directing us down the right path for the best send off we could have given our loved one. So much attention to detail went on and amazing communication. The members of staff are professional and empathetic in every way. Tom was there for us from start to end and we couldn’t thank him enough for his support.

May 15, 2025
Unprompted review
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Reply from Green Willow Funerals

Thanks for this feedback Mrs Bladen, especially at this difficult time. We are glad to read that you were all supported and Tom and our staff were professional and empathetic. Kind regards.

Rated 5 out of 5 stars

A kind and compassionate company

We used the Dinas Powys branch and Ben was our funeral director from start to finish for our Mum's funeral.
I can honestly say he went above and beyond, even coning to the house to see if he could help on the day Mum died as he noticed my brother trying to access the defibrillator from the pub opposite.
He kept us informed at every stage and was always kind and considerate of all the family's needs.
On the day of the funeral everyone involved was so professional and respectful and they made sure the day went very smoothly.
I highly recommend that you use this company if you can and you will be assured of a top class service with a personal touch.
Thank you Ben and team.

May 2, 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Ailsa for taking the time to write this review. We're glad to hear that Ben and the team were professional and respectful throughout. I'll let Ben know about your lovely comments. Kind regards.

Rated 5 out of 5 stars

Sensitive and Practical

Tom Webster and his team provided an exceptional service - sensitive and empathic but also highly practical, taking care of every aspect of the funeral in a way that removed so much of the inevitable stress involved.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

A professional and sympathetic team

Alison and the team at Green Willow provided a very professional and at the same time sympathetic service which helped us deal with a very difficult experience. They seem to go out of their way to make the process as streamlined as possible and thereby reducing the stress of organising the funeral. Thanks again to you all at Green Willow.

May 2, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Dave for taking the time to write this review. I'll let Alison and the team know about your comments. Kind regards

Rated 5 out of 5 stars

At such a difficult time for our…

At such a difficult time for our Family, we found our experience with Green Willow excellent. Alison Young was our contact there and she showed a great deal of empathy and professionalism throughout the process.
I cannot recommend the team highly enough.
Gillian Marsden

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Professional First Class Funeral Service reen Willow provided an impeccable…

Green Willow provided an impeccable first class professional service from start to end for my Dear Dads funeral. They are a lovely team ...so caring, kind and considerate making such a difficult time a lot easier. Tom, our Funeral Director, was wonderful and my mum and I are so pleased that we were recommended to Green Willow. Thank you all so much.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Once again our heartfelt thanks

We have sadly had to use the services of Green Willow twice within a small number of months for both our precious parents. However, once again, Ben Hartery, Andy and the team in Dinas Powys were faultless. From initial contact with Ben in the middle of the night and everything leading up to and including the funeral and crematorium services, Ben and his team were highly professional and thorough, yet very compassionate and caring. Ben in particular made sure that everything was organised perfectly and that all the formalities ran without a hitch. We were confident to leave all the arrangements to him and knew he and his team wouldn’t let us down. Dad’s funeral was a perfect tribute to Dad and I would recommend Green Willow in Dinas Powys to anyone facing the unimaginable loss of a loved one. From the bottom of our hearts, thank you. From the family of Graham Martin

April 7, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Judith. We appreciate you taking the time to give us feedback. I've just let Ben and Andy know and all the Green Willow team. They will be pleased everything went well. Kind regards

Rated 5 out of 5 stars

Professional yet caring

I would certainly reccomend Green Willow for the way they conducted
Mum's funeral.Professional yet caring at the same time.
Angela was always available and couldnt have been nicer.It made the whole process feel that much easier.
We as a family felt supported all through the weeks before the funeral until the scattering of the ashes.
So grateful

March 24, 2025
Unprompted review
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Reply from Green Willow Funerals

Thank you Kathy for taking the time to write this review. We're glad you were supported throughout this difficult time. I'll inform Angela about your thoughts. Kind regards

Rated 5 out of 5 stars

Alison was amazing

Alison was amazing, very thoughtful, kind and sensitive she was extremely helpful always at the end of the phone. She made sure everything was perfect on a very difficult day. I would highly recommend Green Willows and Alison
Leeanne and Ceri

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

We found Greenwillow very professional…

We found Greenwillow very professional and caring throughout. We met Alison and discussed our requirements with her. We knew we wanted a very personal humanist service and that is exactly what we had. Good communication throughout and everything explained. All staff were smart and professional at the service. We also used the humanist recommended by Greenwillow and she was excellent too.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Green Willow and particularly Alison. Always professional and sympathetic.

March 26, 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Paul, I will let Alison and all her team know your lovely comments. Kind Regards.

Rated 5 out of 5 stars

Beyond thankful to Green Willow

I couldn't recommend Green Willow enough. From my first enquiry with Angela, I felt so supported and heard. Planning a funeral through heartbreak feels impossible but Angela was with me, every step of the way. I was able to plan the day exactly how my husband would have wanted, nothing was too much trouble and I had so many options to make the day perfect for our family. I am beyond thankful I chose Green Willow, and I would love to give a special thanks to Angela for being so wonderful to myself and my children, I couldn't have done it without you.

March 14, 2025
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Reply from Green Willow Funerals

Thank you Charlotte for your lovely comments. We will let Angela and all the team involved know. They will be so glad you were supported at such a very difficult time. Kind regards

Rated 5 out of 5 stars

Would definitely recommend using Green…

Would definitely recommend using Green Willows. Alison is lovely, very caring and helped us with giving my mum a beautiful service. All the staff are lovely. Just what you need in difficult times.

March 3, 2025
Unprompted review
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Reply from Green Willow Funerals

Many thanks Joanne for taking the time to give us your feedback. We are glad we could support you and will let Alison and the her team know. Kind regards

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