Great products, well packaged. I will enjoy tasting the flavour. Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local... See more
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Review summary
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i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more
Company replied
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
I’ve been a Grind customer for a long time now, and they never disappoint. I look forward to my monthly iced coffee + coffee bag subscription every single month—it's absolute perfection. What really m... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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Do not buy a Grind coffee machine
Coffee has always been generally good quality and mostly prompt delivery.
My issue is, instead, with their terrible coffee machines. I bought a replacement in Oct. 25, the handle broke in Feb 26. The machine was replaced (as per warranty) and the replacement only lasted until May 26 until the same fault occurred, with the handle breaking.
As a longterm customer I reached out to report this very poor experience via email and heard nothing. I have cancelled my membership/subscription and will look elsewhere. Do not buy one of these shiny but shoddy Grind coffee machines.
June 10, 2026
Unprompted review
Reply from Grind
Hi,
Thank you for leaving your review.
We're so sorry to hear that you had this experience when using Grind pod machines - that's not at all the kind of service we set out to provide and it's very unlucky that you've ran into multiple issues with the units.
Our customer service team is always more than happy to help, so it's possible your email might have not been received on this occasion - we'd appreciate if you could please contact us again on shop@grind.co.uk as we'd love to make this right for you.
Best wishes,
The Grind Team
Great product
Great product, speedy delivery, nice packaging
Both the coconut and vanilla flavours are strong and good.
June 2, 2026
I ordered mocha flavoured capsules but…
I ordered mocha flavoured capsules but the taste was neither coffee or chocolatley
June 3, 2026
Reply from Grind
Thanks for taking the time to leave a review!
Sorry to hear the Mocha capsules didn’t quite hit the mark for you - that’s really helpful feedback and we’ll make sure it’s shared with the team.
Thanks again for giving them a try!
Great coffee as ever guys please keep…
Great coffee as ever guys please keep up the great work. A bit disappointed in the tote bag offer as the email showed the black Shoreditch bag but what arrived was the beige tote bag. I already have this bag and it is amazingly useful hence I thought I’d try the other option. I guess it wasn’t to be. ☹️
Delivery prompt as ever the only issue being Royal Mail left it at my door when I wasn’t in - no option to redirect on their app - and the box and tote bag got very wet hmmm!
Please keep serving up great coffee guys with great flavour options you are amazing! 😄
June 6, 2026
Reply from Grind
Thanks so much for the lovely feedback - it really means a lot to the team!
I’m really sorry about the confusion with the tote bag. The black Shoreditch tote sold out very quickly, which is why we had to send the beige one instead. I’m sorry that wasn’t what you were hoping for, especially as you already have it.
Also really sorry to hear about the delivery issues with Royal Mail - that’s definitely not ideal, especially with the rain.
We really appreciate your support and kind words about the coffee, and we’ll keep working hard on bringing you new flavour options you’ll love.
Thanks again!
Prompt delivery, excellent flavour
Prompt delivery, excellent packaging - sustainable as I was able to use the boxes again for other things
Coconut flavoured pod - beautiful, subtle flavoured but nicely balanced. I have not tried the baileys pod yet but I am sure it will be very nice
Pokemon tins - lovely novelty idea!
June 4, 2026
Very helpful and fast customer servide
June 4, 2026
Bought gifts for my son from this…
Bought gifts for my son from this company He loves the different coffee and like to keep a good stock in his pantry
December 5, 2025
I came for the Pokémon tins but stayed…
I came for the Pokémon tins but stayed for the coffee.
The Pokémon tins are great and I love them. I wasn’t planning on loving the coffee but it is such a marked difference from the ground supermarket bags.
May 27, 2026
Great products
Great products, well packaged. I will enjoy tasting the flavour.
Slightly soured by Royal Mails tardy delivery. They missed the 48 hour delivery, by 48 hours! Even though it had arrived at the local delivery office, on time.
June 2, 2026
Reply from Grind
We're so glad to hear you're happy with the products and packaging, and we hope you enjoy exploring the flavours.
We're sorry to hear Royal Mail let the experience down with the delivery delay.
Thanks for your patience, and we hope the coffee was worth the wait!
Tin came damaged
Tin came damaged. Replacement here 5 days later, great quality great coffee I love it
May 16, 2026
Not good I decided to take advantage of…
Not good I decided to take advantage of a free offer and order my coffee in a larger then normal quantity to receive a free tote bag offered with every order as their birthday celebration, unfortunately they did not make clear it should be ordered separately and was left disappointed when it wasn’t included in my order too many nice coffee beans and cheaper out there, my loyalty to Grind has gone.
June 3, 2026
Reply from Grind
Hi Barbara,
Thank you for taking the time to leave your review.
We're very sorry to hear you were left unhappy with your experience on this occasion. We always aim to make our promotional offers as clear as possible, and for our special birthday celebration the bag could've been selected as an extra item to your order at the checkout, but we're sorry if you missed out on it.
Rest assured your feedback will be taken onboard for future considerations. We hope you loved the coffee!
Best wishes,
The Grind Team
Great coffee and fast delivery
Great coffee and fast delivery. I have tried the new pod flavours sweet miso and the honey flavour, they tasted pretty good. Was skeptical at first but it tasted great. The free tote bag is very good quality- large, durable and has extra compartments. I order from Grind regularly and have accumulated a couple of nice tins. Best shop for nespresso pods.
June 3, 2026
Too bland for me.
Whilst my coffee was delivered quickly and well packaged the house blend is not to my taste.
I find this coffee very bland.
I was hoping to make Grind (as they are ethical and sustainable) my regular coffee order but will not buy again.
I need my coffee to be exceptional so will keep searching.
I wish the company success.
June 8, 2026
Unprompted review
Reply from Grind
Thanks for taking the time to leave a review. We're glad to hear your coffee arrived quickly and well packaged, although we're sorry the House Blend wasn't quite to your taste.
Coffee is incredibly personal, but if you'd like to get in touch with us we'd be more than happy to chat through your brewing method and see if we can help you get a little more out of the coffee.
We really appreciate you giving us a try and for your kind words about our sustainability efforts!
re order
re order of the de caffinated instant coffee and trying the caramel pods, always high quality.
June 3, 2026
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