Groomit Reviews 

300
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and caring, ensuring their pets are comfortable and happy. Many people highlight the excellent, convenient mobile service and the thorough, gentle care provided. Reviewers are very pleased with the product, often noting their pets receive great haircuts and look wonderful after appointments. However, some customers noted pricing can be quite expensive, with unexpected increases. Others felt customer service was unhelpful or rude. Some reported issues with groomers being late, not showing up, or providing unsatisfactory care, such as shaving pets against instructions or resulting in adverse outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, with many praising groomers for their professionalism, kindness,... See more

Service

Customers had positive experiences with service, often praising the convenience and quality of the grooming... See more

Price

Users describe ambiguous interactions with price, with some finding it a little pricey but worth the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Product

Customers consistently note positive experiences with the product, with many expressing satisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was great, but the pricing is a little too high for us. Our groomers were fabulous, and Sir Bentley enjoyed the experience. I was a little anxious after reading some of the reviews, but our gro... See more

Rated 5 out of 5 stars

I got really lucky when Kimberly was assigned to my “Copper” by Groomit. This was Copper’s first grooming experience and I felt such a huge relief that it appears Copper was very comfortable with Kimb... See more

Rated 5 out of 5 stars

My dog got the cutest haircut he's ever had in the two years I've owned him, and despite coming back from groomers in the past acting uncomfortable and anxious, he came out of that grooming van the ha... See more

Rated 5 out of 5 stars

My groomer Alberto always comes on time ,is professional and very knowledgeable about grooming little Bobbie. By offering mobile grooming for me is very helpful as I am my husband's fulltime caregiv... See more


Company details

  1. Pet Store

Information provided by various external sources

When it comes to dog grooming in New York City, grooming your dog at home with Groomit is your best choice. Our NYC in-home dog grooming service is convenient, safe, thorough, and offers the least amount of stress for your dog when it comes time to sit through another dog haircut! Schedule convenient within the Groomit App


Contact info

4.1

Great

TrustScore 4 out of 5

300 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(300)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

My groomer Royal T

My groomer Royal T. is amazing. She is very good with my dogs who are both older. She provides information and education when I need it or want it. Royal is an indispensable part of my puppies treatment team. Not to mention the fact that they look and feel so much better after they see her.

November 24, 2023
Rated 5 out of 5 stars

This was honestly the best mobile…

This was honestly the best mobile grooming experience I’ve had in my 12 years with my dog. She looked adorable and the coordinator worked with me to find a good time when I was having a very rough day. Will 100% book with them again in the future.

October 25, 2023
Rated 1 out of 5 stars

a mysterious $20 charge added…

There is a mysterious $20 charge added to my 1st grooming bill. This is the first time I've used the app. When I look at the breakdown there is no reason for it to be there.
I emailed the support email listed at the bottom of the email and it came back to me that that email no longer exists. I looked for a support link within the app - there is nothing there.
The groomer was mediocre, at best. He arrived 15min early, yet he said he had a time constraint so my dog couldn't be finished. Claimed that he would be late for his next appt.
I have no real need to use this app again.

October 25, 2023
Rated 5 out of 5 stars

My groomer

My groomer, Shaquon, was great. He was gentle and kind with my very little old dog. I very much appreciate the care he took with her.

October 25, 2023
Rated 1 out of 5 stars

My dog Miles is a western Highland…

My dog Miles is a western Highland terrier. One of the questions I asked when booking was that I needed someone who knew how to cut a Westie and scheduled the gold package that totaled with all the add-ons $295; what I got was a hack job. My dog looks terribly uneven. all the extras that I prepaid for clearly were not delivered

October 28, 2023
Unprompted review
Rated 1 out of 5 stars

They can cancel at the last minute and offer zero to you

We have taken in a sweet stray and she is in desperate need of bath and shave down (very matted). We made an appointment with Groomit for Friday October 27 (soonest available) with a recommended tech - and good to go... Less than 24 hours before the service the tech cancels on me. They ask me to reschedule (next available with the tech is weeks away) - I chat with them and they are just basically "sorry" - no offer of any discount (realize the groom is like $400) - Their only suggestion is that I cancel... Now if I cancel on short notice they would charge me 50% - but they do it and Nothing. Terrible first impression.

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

One and done!

When I saw the mobile pet grooming vehicle in Nashville, I was thrilled to give it a try as my dog is 13 and although he’s very passive and easy to groom, he still gets a bit anxious. I spoke to the person when they got out of the vehicle, inquiring about the services. To my surprise, they offered to do it that evening. The person walked me through the lengthy process of getting the app, choosing the Gold pkg, and more. I thought it was a bit pricey at around $180, but decided to splurge since the groomer offered a new client coupon. As I booked it and entered the code, to my surprise… the total was over $250!!! I was shocked and asked the person to break down the cost for me. There were service charges and a “same day” charge, also. It was such a process, I decided not to get refunded (as offered) and to go ahead with it. The groomer arrived at my house half an hour early. He said it would take about 2 hours tops. It ended up taking him well over 3 hours and was somewhat late when he finished (after 10PM). When I finally went out to get my dog, he pointed out that he had cut his ear. Then, offered to grind his nails a bit at no extra cost. Huh?! This was supposed to be included already. Needless to say, I will not be using them again, nor recommending them. Lesson learned, the expensive hard way.

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Find Another Groomer

We requested the Gold package for both of our dogs through mobile grooming. Neither dog was cut, or barely trimmed. Two weeks later they both need cuts, again. I will not use Groomit again.

September 25, 2023
Rated 5 out of 5 stars

A bit pricey but definitely worth it

A bit pricey but definitely worth it. I will certainly recommend it. My dog looked and smelled good. My groomer Wilmar Lopez is very knowledgeable, professional in what he does and very patience. He is the best!!. He does a thorough job on my dog.

August 26, 2023

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