Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
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Review summary
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Reviews shaping this summary
After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
Company replied
Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Avoid at any cost
Avoid at any cost, poor service and delivery. The Order #28254 (27th July 2025). There are no communication been done from the supplier, no via phone or email regarding issue with my order. The delivery has been booked, but 5 min before it should of been delivered, I have been informed that delivery will not happen as last 2 digits in postcode is incorrect, the delivery person was infant of my door, I have been at home waiting delivery. grosvenorfurniture only communicated saying missed delivery would cost £89. My question why the delivery been planned and started where the error with last 2 digits was not acceptable. I should have been contacted in advance with request to confirm the postcode. In addition, £89 way to expansive.
August 23, 2025
Unprompted review
Reply from Grosvenor Furniture
Hi Elvira,
We’re sorry to hear you still feel this way, but we’d like to clarify that there was consistent communication regarding your order.
An order acknowledgement confirming your delivery date was sent on 27th July, and we also exchanged emails on 28th and 29th July to reconfirm the details. On 11th August, you received an SMS from our courier with a live tracking link for your scheduled delivery on 12th August.
When the courier was unable to locate your property due to an incorrect postcode, our team followed up several times by email between 13th–20th August to rearrange delivery — including messages from both Sarah and myself. We later discussed and agreed the return and refund, minus the £89 failed delivery charge that had been explained beforehand.
We always aim to provide clear communication and smooth deliveries, and we regret that this experience didn’t reflect that for you.
Kind regards,
Simon
The Grosvenor Furniture Team
The delivery guys arrived on time…
The delivery guys arrived on time specified. Very pleasant and helpful. Thank you for the wonderful service.
October 28, 2025
Reply from Grosvenor Furniture
Hi Sam,
Thank you so much for your lovely review!
We’re delighted to hear that your delivery arrived on time and that the delivery team were pleasant and helpful. We’re glad you’re happy with the service, and we hope you’re loving your Lille French Mahogany 3 Drawer Chests.
Thank you again for choosing Grosvenor Furniture.
Warm regards,
Sarah
The Grosvenor Furniture Team
Excellent quality furniture
The quality of the furniture is excellent. You can tell it’s been designed and made by someone who likes their job! Simon was also brilliant in sorting out delivery and keeping us in the loop. I can’t fault the product or service. We’ll be back for more bits soon.
October 28, 2025
Unprompted review
Reply from Grosvenor Furniture
Hi Tom,
Thank you so much for such a fantastic review!
I’m really pleased to hear you’re happy with the quality of your French upholstered bed – we put a lot of care into the design and manufacture, so it’s lovely to know that comes across.
It was a pleasure helping to arrange your delivery and keep you updated along the way, and I’m delighted the whole experience has been a positive one.
We really appreciate you choosing Grosvenor Furniture and look forward to helping you with those extra bits when you’re ready.
Best wishes,
Simon
The Grosvenor Furniture Team
Brenda. basingstoke
Good quality furniture at great prices, friendly and very helpful staff would certainly use grosvenor furniture again.
October 21, 2025
Unprompted review
Reply from Grosvenor Furniture
Hi Brenda,
Thank you so much for your lovely review!
We’re really glad to hear you’re happy with your Lille Oak bedroom furniture and felt you received good quality at great prices. It’s also wonderful to know you found the team friendly and helpful.
We really appreciate you choosing Grosvenor Furniture and would be delighted to help you again in the future.
Warm regards,
Simon
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Hi Nick,
Thank you so much for your fantastic review!
We’re really pleased to hear you felt the service was “gold standard” — quick responses, clear communication and keeping our promises are exactly what we aim for. We’re delighted you’re happy with your mahogany Lille Double Wardrobes too.
Thanks again for choosing Grosvenor Furniture. If you ever need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
Excellent service from ‘real’ people
So impressed with Grosvenor. I ordered a chair one day, a lovely guy called the next day to see if I’d be in to take delivery and delivery arrived the following day. Excellent service.
October 20, 2025
Reply from Grosvenor Furniture
Hi Angela,
Thank you so much for your wonderful review!
We’re delighted to hear you were impressed with the service — we take pride in offering real, personal communication, so it’s great to know that stood out. We’re glad your Burford Natural Linen Dining Chair with Oak Legs arrived so quickly and smoothly too.
Thank you again for choosing Grosvenor Furniture. If you need anything else, we’re always here to help.
Warm regards,
Simon
The Grosvenor Furniture Team
5/5 for service and quality
5/5 for service and quality, gorgeous bar stools and a great company to do business with. The bar stools came very well packaged and they are absolutely stunning.
Thank you
October 18, 2025
Reply from Grosvenor Furniture
Hi Sylvia,
Thank you so much for your fantastic review!
We’re delighted to hear you rated us 5/5 for both service and quality. That means a lot to us. It’s wonderful to know you’re so happy with your Bailey Grey Velvet Kitchen Barstools – Polished Steel, and that they arrived beautifully packaged and looking stunning in your home.
Thank you again for choosing Grosvenor Furniture — we truly appreciate it.
Warm regards,
Sarah
The Grosvenor Furniture Team
Delivered on time
Delivered on time kept us updated, driver took furniture upstairs for us many thanks
October 8, 2025
We love the new bar stools
We love the new bar stools. Great service from Grosvenor and promptly delivered. Would certainly recommend.
October 13, 2025
Great
Amazing quality dining chairs for a great price. Great communication and fast delivery. Chairs came fully assembled too.
October 5, 2025
Reply from Grosvenor Furniture
Hi Nicole, thank you for your lovely review! We’re so pleased you’re happy with the quality and value of your Clara Grey Velvet Dining Chairs, and that delivery and communication went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great communication arrived when said…
Great communication arrived when said very pleased
October 8, 2025
Reply from Grosvenor Furniture
Hi Laura, thank you for your feedback! We’re delighted to hear everything arrived on time and that you’re so pleased with your Chelsea Light Grey Scoop Dining Chairs.
Kind Regards
Sarah
The Grosvenor Furniture Team
Great high quality bed frame
Great high quality bed frame. Easy to build and a quick delivery experience,
October 8, 2025
Reply from Grosvenor Furniture
Hi Edwin, thank you for your kind review! We’re so pleased to hear you’re happy with the quality of the Lille French Limed Oak Bed and found it easy to build, and that delivery went smoothly.
Kind Regards
Sarah
The Grosvenor Furniture Team
Excellent supplier
Excellent communication. Fast delivery. Great product. Good value for money.
October 3, 2025
Reply from Grosvenor Furniture
Hi Diane, thank you for your wonderful feedback! We’re delighted you’re happy with the Burford Champagne Velvet Dining Chairs and you received good service — it really means a lot to us.
Kind Regards
Sarah
The Grosvenor Furniture Team
Very good service on time
Very good service on time, Delivery thank you very much. I really appreciate.
October 2, 2025
Reply from Grosvenor Furniture
Thank you for your kind feedback! We’re so pleased to hear everything went smoothly with your delivery and that you’re happy with your Thiago Grey Faux Leather Bar Stools.
Kind Regards
Sarah
Customer Service
Snow White Mirror
After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took a chance and ordered the mirror in their Autumn sale making a significant saving. I ordered it on a Wednesday evening and received it on Saturday afternoon. It was easy to assemble and is perfect in its chosen location. I would concur with all the great reviews.
October 1, 2025
Reply from Grosvenor Furniture
Thank you for your lovely review! We’re so pleased the Lille Dressing Table mirror arrived quickly, was easy to assemble, and looks perfect in your home. Delighted we could help you find just the right piece.
Kind Regards
Sarah
The Grosvenor Furniture Team
Unusable bed and no refund
This is the first review I’ve ever written, but I felt I had to share my experience. I bought a bed from Grosvenor in May 2025 and paid an extra £85 for them to assemble it. It’s the most expensive bed I’ve ever bought, so I expected good quality — but from the start, something didn’t seem right. Later the contractors confirmed that the supporting legs hadn’t been attached properly during assembly. Because of that mistake, the bed snapped and became unsafe to sleep on.
At one point they even sent me some bolts in the post and expected me to fix it myself. I couldn’t use the bed for months, and now they seem to be avoiding my messages completely. They offered to replace one side rail, but that doesn’t solve the real issue — it was assembled incorrectly from the start. I did wonder if they’d have taken the concerns more seriously if I’d been a man. I was treated as if I was being silly and just couldn’t figure it out.
I’m really disappointed with how this has been handled. For the price I paid, I expected much better quality and customer service.
June 1, 2025
Unprompted review
Amazing service !
Amazing service !
From ordering to delivery everything went well and free delivery was a bonus.
Contact with Simon via email was very good.
September 10, 2025
Reply from Grosvenor Furniture
Hi Karen, thank you so much for your kind words. I’m really pleased to hear everything went smoothly from ordering through to delivery, and that you were happy with the free delivery service.
It was a pleasure assisting you, and we hope you enjoy your new Clara Grey Brushed Velvet Dining Chairs.
Kind regards,
Sarah
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Hi Lauren, thank you so much for your kind words — we’re delighted to hear you’re happy with both the service and your Lille French Mahogany Upholstered Bed.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Sarah
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Thank you for your kind review! We’re so pleased to hear you’re happy with the quality of your Lille French Bedside Table and that delivery with DPD was smooth and hassle-free. We really appreciate your feedback and look forward to serving you again.
Kind Regards
Sarah
Customer Service
Fabulous customer service!
From the ease of placing my order through to the DPD delivery service; this purchasing experience has been seamless.
August 21, 2025
Reply from Grosvenor Furniture
Thank you for sharing your experience! We’re delighted to hear that from ordering through to delivery everything was seamless for you and you are pleased with your Clara Green Kitchen Stool. Providing excellent customer service is very important to us, and your kind feedback means a lot to the team. We look forward to welcoming you back again soon.
Kind Regards
Sarah
Customer Service
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