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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, reducing wrinkles, and addressing issues like eczema. Many people appreciate the quality of the items, noting how well they suit various skin types and deliver noticeable results quickly. The delivery service is frequently mentioned as fast and efficient, with products arriving well-packaged. However, some customers were dissatisfied with the delivery charges, finding them excessively high and not reflective of actual shipping costs. A few other people also felt that communication channels, such as phone and email, were unresponsive, leading to frustration.

What people talk about most

Product

People report positive experiences with product. Many customers praise the Egyptian Gold Retinol Serum,... See more

Quality

Consumers find quality to be positive, with many praising the transformative effects of products like the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and speedy delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I've unfortunately had 2 sports injuries recently. Sprained ankle and knee trauma. From research I needed something to help speed recovery and purchased the Grounded Shilajit resin. So far so good, I'... See more

Rated 5 out of 5 stars

The Egyptian Gold Retinol Serum has absolutely transformed my complexion. One of my friends and also a trusted dermatologist also tried it and immediately reordered. After just a few uses, fine lines... See more

Rated 5 out of 5 stars

The Egyptian Gold Retinol Serum has absolutely transformed my complexion. One of my friends and also a trusted dermatologist also tried it and immediately reordered. After just a few uses, fine lines... See more

Rated 5 out of 5 stars

I wannted to get some products for wrinkles (face/neck) and dry skin on my legs. Grounded recommended their Coconut Body Scrub and their Retinol Serum which I received a couple of months back now. I'v... See more


Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Cruelty free skincare, supplements, CBD and more


Contact info

4.2

Great

TrustScore 4 out of 5

114 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Products

Excellent Products. I cannot get over how much the Egyptian gold retinol serum has impacted my skins texture and wrinkles. I'm getting lots of compliments put it that way.

Ps: I would love for the Gel and rose water to be back in stock!

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

I've unfortunately had 2 sports…

I've unfortunately had 2 sports injuries recently. Sprained ankle and knee trauma. From research I needed something to help speed recovery and purchased the Grounded Shilajit resin. So far so good, I've noticed faster recovery and more energy 😊 I use every morning straight down the hatch as the taste is uniquely umami and strong.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I wannted to get some products for…

I wannted to get some products for wrinkles (face/neck) and dry skin on my legs. Grounded recommended their Coconut Body Scrub and their Retinol Serum which I received a couple of months back now. I've repurchased the Grapefruit now as the coconuts out of stock. I have had fantastic results from both products, no irritation and my skin is 'glowing' as they put it. I'm a converted customer. Highly recommend Grounded skincare.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I'm a 57 year old man who was looking…

I'm a 57 year old man who was looking for a decent Retinol serum to help me look younger. Found the Egyptian Gold on a flight and wow I'm blown away with it. I had zero irritation and My skin looks tighter and more even looking. I've stocked up a few bottles on Black Friday. Sorted! Thankyou

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

I've used Grounded bodys fabulous…

I've used Grounded bodys fabulous scrubs for years but recently decided to try some other products and they are excellent.#1 the Glycolic acid serum and #2 The Sleep patches. I had slightly dark patches on my face which have definitely improved and the sleep patches are glorious, my sleep has improved tremendously.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

The Egyption Gold Retinol Serum is…

The Egyption Gold Retinol Serum is fantastic. After a month of use, my skin already looks and feels noticeably better. I'm 53 and deal with the usual signs of aging like wrinkles, and a friend recommended it to me. I'm excited to see how it progresses over the next month. It arrived quickly and was very well packaged.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Skincare and lovely customer…

Great Skincare and lovely customer service - Sophie went above and beyond to help resend an order stuck in customs (no fault from the brand itself). The parcel which got stuck eventually arrived also and they let me keep both packages. Will be ordering again.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

3 words

3 words. Egyptian Gold Retionl. IYKYK. Best antiageing serum I've ever trid. Please don't discontinue

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Egyptian Gold Retinol Serum is…

Egyptian Gold Retinol Serum is Brilliant. One month using so far and my skin feels and looks so much better. I'm 53 with the usual ageing concerns such as wrinkles and this was recommended to me by a friend. Looking forward to seeing results in the next month. Packaged well and shipped fast.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Do not spend your money with this company

So I saw this on Dragons’ Den this evening and was immediately to the website as I was quite impressed however I placed an order for a couple of items which are amounted to £23 and then went to the checkout to pay and to my shock. There was a £10.50 postage delivery charge which was absolutely disgraceful. No option to reduce and there’s no way that it cost this delivered these items. So I cancelled it straight down I then looked at the reviews. I’m quite clearly they’re taking money off people but not delivering even that level of service by delivering. Bearing in mind the dragon that got behind this she should be more than concerned about her reputation and concerns over being involved in a company that quite clearly a ripping customs off they don’t answer the phones they don’t reply to emails they just block customers if they get challenging disgraceful when the product actually looks quite nice. And then when you review the Dragons’ Den performance you understand why this is happening because it’s been run by two people that clearly out of their depth and have no customer service experience or integrity. Stay away from this company. Don’t spend your money because all you have to do is read the reviews and you’ll see people have ordered and not received. Should be a lower against it.

November 1, 2025
Unprompted review
Grounded Body ® logo

Reply from Grounded Body ®

Our customer service team emailed you yesterday to find out where you are shipping to as YES that’s our worldwide tracked shipping cost (we don’t send untracked anymore as parcels get lost all the time!) and YES that is how much we pay for that service - but you didn’t reply…

England is free over £30 and £3.50 to ship.

It’s not disgraceful at all what a pointless review. In fact some places we ship to the cost is even higher than the £10.50 we charge so in fact we actually lost money on shipping.

Why don’t you spend your time writing reviews on shipping companies instead of ours - where you haven’t even tried our products.

If someone hasn’t received their items we reship them every time.

Some of these reviews we’ve asked for details and they can’t even be verified and they’re not even our customers - so no you can’t base our business off these trustpilot reviews.

Our products are excellently made and customers are very happy with them.

If you need further help reply to our email from customer service that they sent you yesterday rather than sitting there writing an essay about shipping costs on trustpilot.

If you’re unhappy about how much it costs to ship then buy another brand it’s very simple.

Rated 5 out of 5 stars

I switched to Grounded Body's…

I switched to Grounded Body's grapefruit coffee scrub after seeing it in the Sun newspaper and was blown away my eczema prone skin cleared up and felt smoother than ever. Even after one use, there was a visible improvement and had less scratching which was driving my up the wall. Simple, Easy to use and a Truly brilliant product.

August 9, 2025
Unprompted review

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