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Grove Reviews 420

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and helpful approach, making the process of choosing products easy and stress-free. Many appreciate the personalized service and the absence of pressure from sales associates. The products, including beds and mattresses, are frequently described as comfortable and of excellent quality. The delivery service is also highly rated for its efficiency, punctuality, and the helpfulness of the delivery crew, who often assist with assembly and removal of old items. However, some customers also noted occasional issues with missing parts or damaged items upon delivery. A few people experienced delays in receiving their orders or communication issues regarding delivery slots. One consumer mentioned a long wait for pillows and another reported a broken part after a year and a half, along with difficulty reaching customer service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Many customers praise the excellent... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Service

Users describe positive interactions with service, highlighting excellent and reliable experiences from... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of beds and... See more

Based on these reviews

Rated 5 out of 5 stars

Don’t usually write reviews but this company deserves one Fantastic experience at Grove Bedding! The staff were incredibly helpful — especially Davy, who took the time to guide us through the options... See more

Company replied

Rated 5 out of 5 stars

Great store with non pushy staff! We went right before closing and were welcomed wonderfully with no rushing. World of a difference from the big brands, no pressure from any of the staff who encoura... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Grove bedding. The staff were great showed us around and we picked out the bed for us. The End Lift Ottoman Base is a beautiful and very comfortable bed with lots of... See more

Company replied

Rated 5 out of 5 stars

5 star service yet again from Grove Bedding, Newbridge. We took my mum along for a new bed and mattress and Davie was an enormous help to us and made my mum feel completely at ease, trying out the dif... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Grove

Written by the company

At Grove, we want to help people achieve their full potential using the power of sleep.


Our mission is to help people ‘Wake Up Ready’ by providing them with the knowledge and tools they need to get a good night’s sleep. We believe that getting enough quality sleep is essential for achieving success in all areas of life, and we are passionate about helping as many people as possible to wake up feeling refreshed and ready to take on the day.

To date, we have helped thousands of people improve their sleep, and we are constantly striving to reach and engage more people so that we can change even more lives. If you’re looking to wake up feeling your best, then check out our website and see how we can help you unlock the power of sleep.

Quality and value are important to us at Grove, that's why we offer a wide range of products at all prices, so as many people as possible will be able to find something. We've met with 100's of suppliers and tested 1000's of products, so we know what we're talking about when it comes to finding the best beds and mattresses.

We stock well-known brands like Hypnos, Harrison Spinks, Loren Williams, Highgrove, and Rest Assured, so you can be sure you're getting a quality product when you shop with us. Whether you're looking for luxury or something more budget-friendly, we're confident we have something for everyone.

#WakeUpReady

Contact info

Unlock your best sleep yet.

Find your perfect bed and mattress in-store and online.

4.7

Excellent

TrustScore 4.5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Delayed delivery

Had a few communication problems but once I spoke to Bernadette at head office all problems were sorted and discount given for having to wait so long for our mattress to be delivered.

March 30, 2026
Unprompted review
Rated 4 out of 5 stars

Grove beds customer service

The bed we received had a cracked headboard. The after sales service from grove was very good. The replacement bed has not arrived yet, otherwise they would have got 5 stars, but I acknowledge that they are constrained by the manufacturer supplying a new item.

March 13, 2026
Rated 5 out of 5 stars

Excellent & reliable service.

I ordered a bed from them. Excellent & reliable service from the Management. The quality of bed is excellent, top of the range. It is strong and I am using this without any complaints. I arranged assembly myself as I am based in London .

March 13, 2026
Grove logo

Reply from Grove

Thank you so much for your 5-star review!

We’re really pleased to hear you’re happy with the bed and that everything went smoothly with your order. It’s great to know you’re happy with the quality too.

We really appreciate you choosing us — and thanks again for taking the time to leave a review

Rated 4 out of 5 stars

We ordeed the bed back in January and…

We ordered the bed back in January and then we was informed that the bed was out of stock but Grove told us that as soon as the new stock came in we would get the bed so end of February we got bed and Bernadette I think that is her name kept us informed all the time

March 13, 2026
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Reply from Grove

Thank you so much for your review, Joy.

We’re really sorry again about the delay at the start, but glad we could get your bed to you as soon as the new stock arrived. I’ll pass your comments on to Bernadette — she’ll really appreciate that.

Thanks again for your patience, we hope you’re happy with everything .

Rated 5 out of 5 stars

Did have a problem, but was quickly sorted.

Did have a problem, but the lovely Bernadette sorted it out, kept me informed, delivery team were great, bed and mattress were fantastic.Could not ask for more, would use again.

March 6, 2026
Unprompted review
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Reply from Grove

Hi Caroline, thank you so much for your great review.

We’re sorry there was an issue at first, but we’re really glad Bernadette was able to get everything sorted quickly and keep you updated. It’s great to hear the delivery team looked after you and that you’re loving your new bed and mattress.

We truly appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Good Job

Did a good job. New bed delivered and assembled and old bed taken away for recycling. Fast and efficient.

March 4, 2026
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Reply from Grove

Thank you so much for your 5-Star review, Clair!

We’re really glad to hear everything went smoothly and that you were happy with the delivery, assembly, and recycling service. Our team always aims to make the whole process as quick and hassle-free as possible.

Enjoy your new bed, and thank you again for choosing Grove!

Rated 5 out of 5 stars

Excellent customer service and great product

Purchasing online was very straightforward with an instant response to my request for information prior to purchase about product assembly. The store followed up with a phone call to discuss delivery arrangements. The stool arrived fully assembled as confirmed and is extremely good quality and comfortable - I will be back for future furniture needs!

February 18, 2026
Unprompted review
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Reply from Grove

Hi Barbara,

Thank you for the 5-star review. We're really glad the ordering process was smooth and that you're happy with the stool.

We appreciate your support and look forward to helping you again in the future.

Rated 4 out of 5 stars

Lovely bed and mattress just had to wait a while on delivery

Lovely bed and mattress. Really good customer service and advise on my matress. The only reason why 4 stars is I had to wait a while for my bed to arrive and it was only when I chased did I find out what was happening.

February 17, 2026
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Reply from Grove

Hi Annie,

Thank you for your lovely comments about your bed and mattress — we’re so pleased you were happy with the service and advice in store.

We’re very sorry that you had to chase for an update on your delivery. That’s not the level of communication we aim for, and we appreciate you highlighting it.

Thank you again for choosing Grove Bedding, and we hope you’re enjoying your new bed.

Rated 3 out of 5 stars

Some hardware poor quality

Grove have been in touch and have stated that the bed manufacturer is sending replacement metal work for the one effected leg....🤞🤞🤞it arrives soon..

Excellent in store experience, told we would have bed before Xmas.
After they had our £££, Various delays which they kept us informed about.Mid February,Phone call advising delivery date, promising a call the night before with 2hr slot, call didn't come, so we emailed in the evening and got a reply! Excellent delivery crew, BUT when we assembled the bed, there were missing screws and badly made bolts that wouldn't thread. Luckily we had other hardware that we could use. No point in going all the way to the shop as our old bed had been removed & we needed somewhere to sleep. Comfy bed, a replacement leg to side rail fixing would make it perfect

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, bed great price, fast delivery and guys built bed really efficiently.

February 17, 2026
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Reply from Grove

Thank you for the 5 stars, Lauren!

We’re so pleased you were happy with the price, delivery and our fitting team. We’ll be sure to pass your kind words on to the guys.

Rated 5 out of 5 stars

Great service

Wonderful service , reliable and easy to deal with, lots of great products

February 17, 2026
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Reply from Grove

Hi, Eddie thank you so much for the 5 stars!

We’re delighted you found our service reliable and easy to deal with, and that you enjoyed our range of products.

Enjoy your new bed.

Rated 5 out of 5 stars

Don’t usually write reviews but this…

Don’t usually write reviews but this company deserves one
Fantastic experience at Grove Bedding! The staff were incredibly helpful — especially Davy, who took the time to guide us through the options, and the owners Nick and his mum Bernadette, who made choosing the right mattress so easy and stress-free. Friendly, knowledgeable, and genuinely caring service from start to finish. Highly recommended!

February 17, 2026
Unprompted review
Grove logo

Reply from Grove

Hi Kevin, thank you so much for taking the time to leave such a lovely review

We’re delighted you had a fantastic experience in store. Davy, Nick and Bernadette will be so pleased to hear your kind words. Helping our customers find the right mattress in a relaxed, pressure-free environment is exactly what we aim for.

We really appreciate the recommendation and hope you’re already enjoying many great nights’ sleep.

Rated 5 out of 5 stars

Great business

I’ve dealt with Grove Bedding for a long time and they are helpful, reliable and 100% a first class business.

February 9, 2026
Grove logo

Reply from Grove

Hi Elaine, thank you so much for your lovely review! We really appreciate your continued support over the years. It means a lot to hear you find us helpful and reliable. Thanks again for choosing Grove Bedding!

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