Groves Gas Reviews 

193
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

We decided to replace our old boiler due to persistent issues plaguing us for over a year. The chap from Groves recommended a simple solution - replacing the TMS valve - to see if it would resolve the... See more

Rated 5 out of 5 stars

Incredible company: nothing is too big or small for these guys. The engineers that come out are professional and friendly. The office staff are second to none. The best Gas/ Plumbing company I’ve e... See more

Rated 5 out of 5 stars

Our boiler broke down last week during a very cold period leaving us with no heating or hot water. Groves gas arrived the next day, even ringing us before hand to let us know time of arrival. The eng... See more

Rated 5 out of 5 stars

Staying as a guest at my Mother in Law's, late on Friday night, I noticed water marks on the ceiling downstairs. Quick check upstairs showed a dripping pipe below the combi boiler. Called Gr... See more

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber
  6. Wood Stove Shop

Written by the company

Groves Gas is a family centered business founded in 2006 by technical gas engineer Shaun Groves. The company provides a professional gas service through a friendly family run business that always puts the customer first by delivering outstanding customer service. Groves Gas has established itself as one of the leading independent gas, plumbing and heating specialists in South East Wales. All our work is guaranteed and conforms to the latest standards and regulations. Groves Gas Boiler Servicing, Maintenance, Installations as well as our Service Cover Plans are available in all of South East Wales. • Gas Safe & HETAS Registered & Approved • Accredited Worcester Installers • Advanced Vaillant Installers • H003/004/H006 approved • Combined 55 years experience • Servicing, repairs and installation of all gas appliances • Servicing, repairs and installation of solid fuel domestic heating appliances • Servicing, repairs and installation of Warm Air Central Heating systems. • Fully insured


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

So delighted with the work done

So delighted with the work done on installing boiler, radiators etc that I invited them back to install a log burner and they didn't disappoint. Such a cheerful, polite and professional team. Work is done very efficiently and ( apart from a lovely log burner) you wouldn't know they'd been here. So pernickety about cleaning up they can do my housework any day. Excellent company,

July 8, 2022
Unprompted review
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Reply from Groves Gas

Thank you for the wonderful review Frances!! We greatly appreciate your kind words, and we always strive for perfection!!

Kind Regards, Maddy

Rated 5 out of 5 stars

Always a first class service

I have always fount Groves Gas to be responsive and professional, Stan and the team have always given me a first class service, and i can highly recommend them.

June 28, 2022
Unprompted review
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Reply from Groves Gas

Thanks for the review Dean !!

Rated 5 out of 5 stars

Woodburner installation

Had a fireplace opened up for a new wood stove.

Chris and Dave were extremely professional and full of good ideas, often 2 totally different ideas! We decided to expose all the old stonework that was lurking behind. Very pleased with the end results.

I can highly recommend this team and the company in general as they service our boiler too.

February 24, 2022
Unprompted review
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Reply from Groves Gas

Hey Owen! Thank you for the fab review, we're so glad that you're pleased with the end results!! Hope to see you again for your annual service!

Kind Regards,
Maddy

Rated 5 out of 5 stars

Chris and Dave fitted a new woodburner…

Chris and Dave fitted a new woodburner and blocked a second chimney no longer in use. It was potentially a messy job. They were extremely tidy and considerate, did a very neat job and explained everything I needed to know about the new stove. Good banter too!

February 7, 2022
Unprompted review
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Reply from Groves Gas

Thanks Peter for the great review! We pride ourselves in our cleanliness and friendliness, to make the job go as smooth as possible. We hope you're loving your stove!!

Kind Regards,
Maddy

Rated 5 out of 5 stars

Excellent

Great customer service. Everyone was very helpful and friendly. Boiler issue . Mike was fantastic. Identified and sorted the problem. Professional .very experienced and skilled Everything we needed. Thank you for your help and consideration. Cannot recommend Highly enough.

February 5, 2022
Unprompted review
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Reply from Groves Gas

Thank you for the fab review! Our engineers are trained up to be the best they can, in order to provide the best experience for our customers!

Kind regards,
Maddy

Rated 5 out of 5 stars

My go-to and top recommendation!

Have used Groves Gas for a few jobs: plumbing in a dishwasher, moving a hob, moving a radiator, and serving my boiler.

Couldn't be more impressed with the quality of work and attitude of the tradesmen. They are my go-to and I've recommended them to a number of friends who use them now too.

January 4, 2022
Unprompted review
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Reply from Groves Gas

It's always a pleasure Paul, and your review and recommendations are massively appreciated by us! We really pride ourselves in the work we do, so we're so glad that we're your go-to!

Kind regards,
Maddy

Rated 5 out of 5 stars

Honest and reliable

Great job as usual from groves reliable and trustworthy.

December 8, 2021
Unprompted review
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Reply from Groves Gas

Thanks Emma! Your review means a lot to us :)

Kind regards,
Maddy

Rated 5 out of 5 stars

Superb service from groves gas

Superb service from groves gas, Chris and Dave advised me on my log burner requirements and then fitted the new stove, they are lovely guys and their work is superb, what a great experience
Jeremy

December 7, 2021
Unprompted review
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Reply from Groves Gas

Sorry for the delayed response, but thank you so much for the fab review! Chris certainly knows his stuff - and his stove fitting team are top quality too. We'll be sure to pass the praise on!

Kind regards,
Maddy

Rated 5 out of 5 stars

Amazing service

Had an issue with my boiler rang them at 4.55pm to see if they could send someone the next day as I thought it was too late ..but they said no we will send someone between then and 8pm Had a call then to say 15 minutes away. All fixed and sorted in just over an hour. amazing service .clean and efficient repair. brilliant value .Thank you very much !

December 7, 2021
Unprompted review
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Reply from Groves Gas

So sorry for the delay, but thank you for the lovely review! We always strive to put the customer's needs first so will have no issue quickly coming out to help when we can - especially during the winter months!

Kind regards,
Maddy

Rated 5 out of 5 stars

New wood burner fitted today

New wood burner fitted today. Amazing professional service. Installed with great care and attention to detail. Guidance given on how to get the best out of the stove. Thanks Chris and Dave. Best service ever

November 23, 2021
Unprompted review
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Reply from Groves Gas

Apologies for the delay, but thank you so much for leaving such a great review! It's always very appreciated by the team and our potential customers :)

Kind regards,
Maddy

Rated 5 out of 5 stars

Excellent Service

My parents and ourselves have been using Groves Gas the past few years and would highly recommend them very professional and jobs well done and very competitive 10/10

November 16, 2021
Unprompted review
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Reply from Groves Gas

Thankyou so much for taking time to leave a review, we really appreciate your continued custom. Kind regards Shaun

Rated 5 out of 5 stars

Just had a new log burning stove fitted…

Just had a new log burning stove fitted by Chris and Dave from Groves. Lovely gents, clean & tidy, polite and great workmanship.
Extremely satisfied with the results and will be using Groves for all our gas and plumbing needs.

October 7, 2021
Unprompted review
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Reply from Groves Gas

Thankyou for the Fab review, we are pleased that you are happy with everything. We appreciate that you put your trust in us to carry out the works you required. Kind regards Shaun

Rated 5 out of 5 stars

Groves gas best company ever!!

Groves gas best company ever!!
Had log burner fitted. Great guys, very professional from start to finish. Chris and Dave are fab, very helpful, very patient and nothing too much trouble. Explained everything well and give it all a thorough clean after. Highly recommend Groves Gas for all your heating needs.

September 25, 2021
Unprompted review
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Reply from Groves Gas

Apologies for delay in thanking you for your lovely review, Chris and Dave are truely a credit to us.
Kind regards
Shaun

Rated 5 out of 5 stars

Well done Groves Gas !!

New boiler fitted today and our company choice was spot on. Mike and Tom arrived and were a joy to have in the house. Explanations of everything they were doing were given to us to ensure we totally understood our new unit. When they left the house you would not have known that they had achieved so much work. The house was left as they had found it. Thank You to all that we came into contact with at the company and please be assured that we will recommend you at every point.
Kate & Ed Swinhoe

August 10, 2021
Unprompted review
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Reply from Groves Gas

Thankyou for leaving a review the feedback is amazing. Mike and Tom are a great team and a credit to our business, we genuinely appreciate your trust in us and your custom.
Kind regards
Shaun

Rated 5 out of 5 stars

Really Impressed with work ethic and workmanship

I wanted to have a combi boiler installed in our 2-story house and was recommended Groves Gas by a happy customer/ friend. I knew we were in good hands from Stan's initial visit, where everything was possible and nothing was too much. The job was not a small one but Rhys and Tom made it look easy with their positive attitude and incredible energy. They were so polite and, again, their mantra 'no worries' was so reassuring each timer something needed to be done. My husband and I were so impressed with their work ethic and workmanship - with the bonus of them leaving everything vacuumed and clean! Thank you so much Tom and Rhys for a great job done.!

August 9, 2021
Unprompted review
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Reply from Groves Gas

Such a lovely review, thankyou for taking time out of your schedule to leave feedback about our fitters. Rhys and Tom are truly and awesome Team and a credit to our business.
Kind regards

Shaun

Rated 5 out of 5 stars

Broken boiler - excellent service - highly recommended

Broken boiler. Called the number which was answered straight away. The lady took my details and told me when to expect a call from an engineer (about 3pm) and that there would be a £65 call out charge. The engineer (Stan) duly called me and turned up at about 3pm with mask and gloves on. He quickly set to to work and diagnosed the problem (years of experience). Did the required maintenance and then completed safety checks. He said to call the office in about 30 mins to sort out the bill. I duly paid the £65 by card (the work done was covered by the call out charge) and was emailed a receipt, an invoice and a Gas Safe certificate.

Excellent service. Highly recommended.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

100% recommended - Brilliant.

Totally reliable company.
Stanley Groves phoned me prior to the visit to advise he was on his way and the Boiler service was carried out ,certificate issued and easy invoice which is emailed and can be paid online after service has been provided.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , can not recommend this company enough , efficient, and reasonable and went above and beyond to help when I had a boiler problem , can not recommend them enough

April 27, 2021
Unprompted review
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Reply from Groves Gas

many thanks for leaving us a review, also thankyou for your custom and trusting is to carry out your repairs.
Kind regards
Shaun

Rated 5 out of 5 stars

Installation of replacement heating…boiler

Installation of replacement heating boiler.Engineers arrived at the agreed time & date,they were courteous clean and covid secure.The engineering was first class and user instruction was spot on.Happy with the price,work,and overall job quality.Communication with staff was easy and professional

April 16, 2021
Unprompted review
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Reply from Groves Gas

thankyou for taking your time to leave an amazing review, we are pleased everything went as planned and that you are happy with the works carried out.
Kind regards
Shaun Groves

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