Your pictures on your website are misleading. After being promised a return shipping label and full refund, growitDepot change their mind and only offered a partial refund. I told them that I already... See more
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See what reviewers are saying
Was shipped a pallet of coco coir. Took a long time to get a sample block, and the block was sub par. Could have predicted there would be issues with the pallet. It was. Issuing eight blocks and the r... See more
About five years ago I bought a MacCullock lawnmower since the name suggested it was made in the U.K. It turned out to be cheap Chinese junk for which the parts are no longer available. I took it to G... See more
They came through after the USPS could not locate my house. 🙄 After being alerted that the product was returned by the USPS, they sent another and had great customer service. Will definitely use the... See more
3.4
Average
36 reviews
Hasn’t replied to negative reviews
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Had nothing but problems trying to…
Had nothing but problems trying to return defective back draft dampers by AC infinity! Took 3 weeks to get a return label.
April 18, 2022
I was charged for an item that was not…
I was charged for an item that was not in stock and it took a week for you to credit my account.
January 30, 2022
Selling out of date products
Selling out of date products and taking forever to get a refund due to their lack of communication
October 30, 2021
Great people
October 20, 2021
I’d give 10 stars if I could
I’d give 10 stars if I could. My order was delayed and it was not the fault of grow it depot, but Fohse. Evan personally called me to update me on my order once a week. I’ll be coming here for all my future equipment orders for damn sure, while sending all my fellow growers here as well. Thanks grow it depot, and thanks Evan!!!
August 17, 2021
No complaints with product or services!
July 27, 2021
Covid related or bad business practice?
I placed an order with the understanding that Covid had created all kinds of delays with orders being processed and shipping times. This was not an issue, My issue was that I received an email with Tracking # that my order was complete and ready to ship. After a week of not receiving my order, I checked the tracking # with the shipper and there was no transit movement @ all. I reached out to Grow depot and was told that the full order could not be completed, that this was caught in shipping dept and it was just a matter of day or so before new stock was in and the completed order would ship immediately. After waiting 3 or 4 days, I just cancelled the order & ordered through amazon. I wouldn't be as angry as I was if I didnt receive email with tracking # and told it was going to ship! Not sure if this was strictly covid related or just bad luck. Not a Happy Camper either way.
May 23, 2021
Reply from growitdepot.com
I am so sorry for your bad experience James. Unfortunately, Covid has affected many different parts of the logistics pipeline and that includes the uncertainty of receiving goods to our warehouse, carrier pickups are also heavily impacted at this time. We have had to wait 3 or 4 days from a scheduled pickup with a carrier. In your case, it was a combination of many factors that delayed the shipment and I realize that this is no excuse as we should have been upfront in communication. For that I apologize, and I appreciate your understanding.
I found the products I had been looking…My experience with Grow It Depot was a good one
I found the products I had been looking for at a competitive price. Grow It Depot shipped my order and provided a Tracking number. After my order was shipped, it arrived within a week. I would order again in the future, thank you Grow It Depot.
May 8, 2021
Reply from growitdepot.com
Thanks Richard! So happy to help!
Fast shipping and great prices!
Fast shipping, great prices and great customer service. Have used them multiple times & will again.
January 7, 2021
Two thumbs up
Great experience, no problem. Delivered on time will use again and again. Thanks
October 26, 2020
Reply from growitdepot.com
Thank You Troy! It was an honor to serve you, and we look forward to serving you again and again!
Order taking too long
I’m annoyed they didn’t specify my order would take longer than usual. Otherwise I wouldn’t have ordered anything
July 21, 2020
Unprompted review
Reply from growitdepot.com
Hi Venessa,
We apologize for the delay in your order. Unfortunately, the item you ordered went out of stock almost as soon as it was available and we had to put many people on backorder. I am so sorry for the inconvenience.
Quick
Quick, efficient and willing to adjusted we needed to. Thanks for your service.
July 21, 2020
Unprompted review
Great Customer Service
Did not have the item i needed, but the customer service was great and i will return when i need other things :)
July 20, 2020
Unprompted review
Very friendly and informed
Very friendly and informed. Very quick delivery from a supplier. Great show!
July 14, 2020
Unprompted review
Reply from growitdepot.com
Thank You Jason! It was a pleasure!
We were supposed to receive our lights…
We received our lights and one bulb arrived broken, which was promptly replaced in a few days. Very satisfied.
July 2, 2020
Unprompted review
Reply from growitdepot.com
Hi Marty,
We apologize for the delay in your order, and we hope we can do better next time.
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