Awful responses, sounded inhuman and heartless. I described how I used an item by accident and they wouldn't even refund the item or gems for it.
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See what reviewers are saying
I honestly have no words. ArenaNet/Guild Wars 2 customer support team is completely useless. I decided I wanted to give Guild Wars 2 another try, but having not played in over 8 years I forgotten my... See more
Guild wars 2 is such an amazing game. Their customer service? Absolutely amazing! Actually one of the best that I've come across, they are super helpful and can provide help that is within their abili... See more
Alince server EU is Worst server I seen in 8years of gaming GW2. I deep dont recomend join, anything moderators consider bad will lead ban . So many people got baned for emojis, for memes, jo... See more
Company details
Information provided by various external sources
Welcome to the official Guild Wars 2 fan page on Facebook! Please check the FAQ for info about the game: https://www.guildwars2.com/en/services/faq/
Contact info
Amphitheatre Parkway 1600, 94043, Mountain View, United States
- www.guildwars2.com
2.1
Poor
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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company messing with the game and kick you out for no reasons
i played this game for 8years since 2 year they start to mess with the game. Kick you out of a que when you 1 to 41. The game start to fill up with gankers and cheaters. Dont waste you money and time in this game.
May 28, 2021
Unprompted review
This game is really good, but
This game is really good. It is interesting to spend time in it and not notice that it is already dawn. But the number of paid features kills the urge to play.
September 6, 2020
Unprompted review
Hacked account banned
Wanted to look into the game again after a long time. But I couldn't do that.
After a quick answer from the support, I was told after a few tickets that nothing could be done, because I supposedly gave my data because another email was registered. And they didn't take any further action, although I had shown everything they wanted and more.
A lot of time and money invested in this game. The support has never been very good, but this is just the worst ...
September 5, 2020
Unprompted review
Contacted customer services after…
Contacted customer services after losing access to my account, and I was really impressed with how well they handled my queries and how quickly I was able to get back into my account.
May 28, 2019
Unprompted review
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