guitarguitar Reviews 

Ordered a Cort G290 FAT II electric guitar. Delivery was super quick. Was very happy with the guitar, but I noticed the trem arm and truss rod tool were missing. Contacted GuitarGuitar via email. Tom stated that as the guitar was brand new and boxed, that he would reach out to the distributor. Fast forward a few days, the trem arm and truss rod tool arrived in the post.

Great service and communications from Tom and the guys at GuitarGuitar. Very happy and would wholeheartedly recommend them for your next purchase.

I had some issues with the guitar which weren’t GuitarGuitar’s fault, and contacted them. They couldn’t have been more friendly and helpful. They arranged collection of the guitar, their communication was excellent and the refund process was perfect. I’ve had guitars from them before, the service was great, it’s good to know that they’re equally helpful when things don’t work out,

I want to warn beginners and amateur players like myself. I bought a guitar from guitarguitar Camden, trusting their website which says they buy guitars and offer part-exchange.
But when I returned later — with the guitar still as-new and unused — I was told my model was “not on their trading list,” even though there was no warning about this when I bought it.

I feel this is misleading for beginners who rely on the trade-in promise. I was willing to buy a more expensive guitar from them, but they still refused. Please be aware of this situation so you don’t end up in the same position.

I had a issue with a serial number on my new guitar that I had bought. But the customer service by David turnbull was fantastic. Brilliant communication and sorted the situation straight away.
Very professional service.
Little bits and bobs crop up unplanned but he and " guitar guitar " proved to be fantastic. Highly recommend these guys.

Fast response, employee owned, fast delivery, overall outstanding service bending over backwards for me.
Thank you.

I’d been watching a white Lakland 55-02 bass guitar for some months in the pre owned section of the guitar guitar website.

To my surprise it hadn’t been snapped up and was dropping in price (slowly)
it got to a reasonable amount so I bought it.

I was very pleased with the outcome, as I usually pay thru the nose for most things.

A Flimsy box arrives and as soon as I pick it up I can feel the instrument moving around inside, and see the bottom strap button sticking out the bottom of the box.

I opened it up very carefully and there is no packaging in the box to stop it moving around!!
Guitar is wrapped up good, but it’s taken a huge hit and the bottom of the instrument is smashed.

All because someone couldn’t do the job right,
I got in contact straight away to get online help
sent pictures and I was offered anything from the store of the same value,or a full refund once returned

I went for the full refund I sent it back,got the cash straight away the next day.
Online support was fantastic, that’s what gets them the one star.

I didn’t want a refund I wanted that instrument,and all because someone couldn’t be bothered to do the job right.

It came from the Edinburgh store

Always great. Easy to order and good, clear info

I spoke over the phone to Martin at customer support; he solved my issue in a swift and friendly manor, and he's a credit to your business. A*
Isaac

After paying for my guitar, I received it the very next day even though it was a Sunday. Brilliant customer service, the guitar was also packed very well so it arrived in perfect condition. Thank you Jamie for your help and great sales service

I recently ordered myself a lovely left handed Ibanez RG550 from the website using the finance option. Only took a few minutes to fill out the forms and the order was placed. This was done before 12pm and the guitar turned up the next day well packaged and perfect condition, in tune as well.
I would’ve given 5 stars if it hadn’t of been for the lack of notice about it being dispatched or any updates from DPD as I didn’t actually think it was going to turn up.

It's always a bit of a lottery when you visit the Glasgow store whether you will be get helpful or rude staff. If you are unlucky it feels like the staff cannot be bothered dealing with your enquiries. Surely in these days of guitar stores closing all over the place, customer service becomes even more important.

Bought a Gibson Les Paul standard 60s iced tea at the weekend. Staff couldn’t have been more helpful in the Edinburgh branch. Spent over 3hrs trying different models with no pressure sales at all. Would definitely buy there again and shop local.

I was hesitant at first to apply for credit, but Jamie made my application process easy to follow and understand. Big up to Connor as well on a previous application.

These guys are passionate about guitar and strive to make sure you get what you want.

Me, I got a sweet Red Japanese Fender Stratocaster coming my way.

Thanks a million GG Edinburgh

Excellent service! Ordered a guitar at 3pm and it arrived just after lunch the following day, well packaged the guitar is lovely, would highly recommend for your next purchase 😁

I recently ordered a Darkglass Infinity 500 Combo 112 from guitarguitar and was extremely impressed by the excellent service and support.
The entire team communicated clearly, handled everything professionally, and made the international delivery to Israel smooth and trouble-free.
The amplifier arrived safely and in perfect condition.
Thank you very much to everyone at guitarguitar for your outstanding customer care — highly recommended!

— Alexander Esterkin

I traded in two guitars against a Taylor baritone guitar.
What a smooth experience from beginning to end. Everything happened quickly and easily. Good communication and advice from staff. Gerard is a star! GuitarGuitar sent me boxes and packing materials to pack up my two tradeins, and then picked them up from my house. I could track their progress back to the shop and then they paid me the full amount they'd quoted, saying that the guitars were exactly as I described them.
Very happy! GuitarGuitar are a great company to deal with.

I saw a lovely guitar online the GuitarGuitar website.
I dropped a message asking a question about the guitar.
I was contacted by Blaine, and he could not have been more helpful.
Quick to respond, and sorted me out with a great deal which convinced me to buy the guitar.
Blaine went above and beyond, so thank you.

Didn’t have the guitar I wanted in Stock, However went above and beyond to hook me up with a fantastic Beginner package. Amp, picks strap ect. Thanks Paul👌
Even arrived the next day 100%

The whole experience of getting my bass guitar , on guitar guitars web site was excellent great service very helpful staff and I’m really happy with my purchase and I saved £150 and my guitar was delivered the following day after placing my order I would highly recommend the whole team , great buying experience thanks for all the help , and I would definitely buy from this store again 👌👌👌👌👌👌👌

Really easy, I had questions that were answered right away and allowed me to make the purchase, delivery as expected. Couldn't ask for more.