GunBroker.com Reviews 52,643

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 6,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, noting the wide variety of items available and the ability to find unique or hard-to-get products. Many people highlight the smooth and easy user experience, especially appreciating the website's navigation and the streamlined purchasing process, including the efficient FFL selection. The delivery service is also consistently mentioned as fast and reliable, with items arriving as described. However, some customers also noted occasional issues, such as a slow delivery that required multiple inquiries to resolve, or a product that arrived damaged. A few people expressed dissatisfaction with the bidding system, specifically the "15-minute rule," and some experienced problems with incorrect deliveries where packages were sent to the wrong address.

What people talk about most

Product

Consumers generally express satisfaction with the products available, often finding items as described and in... See more

User experience

Clients share positive opinions on user experience, often describing it as easy, smooth, and straightforward.... See more

Website

People report positive experiences with the website. Many customers praise its ease of navigation, the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast service, competitive prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bid on items on Gunbroker.com. Bid was successful. Gunbroker handled all payment and shipping information. Allowed contact between parties for thank you, and more shipping information. Purchases went... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this site because you can find just about anything you are looking for gun related or accessories/parts related. I'm sure customer support is just as good as well even though out of... See more

Company replied

Rated 5 out of 5 stars

Gunbroker is the perfect medium for buying and selling firearms. There are other sporting goods and items of interest as well. Gunbroker has something for everyone. It is like an online museum where y... See more

Company replied

Rated 5 out of 5 stars

Personally I like the way on line auction is set up. I like the choice of filters. The sellers are great although I wish more would accept C & R ffl 3 status buyers. Delivery is fast from Gun Broker a... See more

Company replied


Company details

  1. Gun Shop
  2. Ammunition Supplier
  3. Archery Store
  4. Hunting and Fishing Store
  5. Online Marketplace
  6. Outdoor Clothing and Equipment Shop

Written by the company

GunBroker.com is the world's largest online marketplace for firearms, ammo and accessories. Launched in 1999, GunBroker.com is an informative, secure and safe way to buy and sell firearms, ammunition and hunting/shooting gear online. GunBroker.com promotes responsible ownership of guns and firearms. Aside from merchandise bearing its logo, GunBroker.com sells none of the items listed on its website. Third-party sellers list items on the site and Federal and state laws govern the sale of firearms and other restricted items. Ownership policies and regulations are followed using licensed firearms dealers as transfer agents. Please note: Due to increased sales there have been delays in customer service response times. We will respond to inquiries as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

53K reviews

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Rated 1 out of 5 stars

Good Service but security and cust svc stink.

Multiple disables of my account, including one right after it'd JUST been re-enabled.

Customer service asking for the same identity docs that I'd just finished uploading the day prior.

Fix your systems and your people.

May 5, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com. We have referred your comments to the appropriate customer service team members.

Rated 3 out of 5 stars

Great experience with purchasing!!!

Everything was fantastic, till the FFL that I chose refused to accept my purchase. The gun was returned back to the sender, and it has been verified with UPS that they have received the package. I have sent 2 emails asking who is responsible and have offered another FFL in my area and that I would pay for the shipping again. I have had no response and have called the buyer, to be told he was out that day. I have had no response from the emails sent, no refund and no gun in my possession. At this point I do not know ow what to do.

May 4, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com. We have referred your comments to the appropriate customer service team members. Your concerns will be addressed shortly.

Rated 1 out of 5 stars

Placed order that was just complete frustration!

Placed order, Received no indication that order was being sent after 4 days I started inquiring, Sent Gunbroker emails, Automated immediate response, but no follow up, Then sent Emails, texts, phone calls to the seller. Multiple attempts, never a response. Had to have credit card open a fraud investigation.

May 5, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com. We have referred your comments to the appropriate customer service team members. Your concerns will be addressed shortly.

Rated 5 out of 5 stars

First time buyer

I just bought my first handgun and the process was so easy and smooth. A++

May 3, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com

Rated 5 out of 5 stars

Gunbroker is a great community

Gunbroker is a great community! You can get any deal you like and feel good about it. Members are great and the site is amazing!

May 5, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com

Rated 5 out of 5 stars

Guaranteed Satisfaction w/GB

We’ve been purchasing from GunBroker’s for years and had an overall positive experience.

May 4, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com

Rated 5 out of 5 stars

thanks all good now

Everything has been dealt with and fixed thanks

May 3, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com

Rated 5 out of 5 stars

Easy purchase

Simple, straightforward and quick.
Definitely would use them again.

May 4, 2026
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Reply from GunBroker.com

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Rated 5 out of 5 stars

Fast friendly service

Fast friendly service. Product was exactly as expected. I would recommend doing business with GunBroker.com.

May 4, 2026
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Reply from GunBroker.com

Thank you for your feedback about your experience with GunBroker.com

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