Gunsmith Fitness Reviews 

126
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I still have not received the weighlifting belt for my daughter that was purchased two weeks ago now. It appears order was left with a random neighbour without instruction or a card to advise this w... See more

Company replied

Rated 2 out of 5 stars

Still awaiting custom made belt that was ordered 14th October. No email updates unless chased. Told 3 weeks ago it would be 2 weeks due to embroidery issue. Then told it will be dispatched at the wee... See more

Rated 5 out of 5 stars

I purchased some occlusion bands and my 2nd session the spring came loose and wouldn't fasten tight. It's just one of those things that happens. So I contacted them through Instagram and had a respons... See more

Rated 5 out of 5 stars

I've been a weightlifter for over 20 years and have bought and tried many belts over those years. The quality and craftsmanship of The APEX belt I bought is bar none. Even with the exchange rate for C... See more

Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler

Information provided by various external sources

Shop for premium strength training equipment and fitness gear. We provide thick bar grips, squat pads, bench press resistance bands and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

126 reviews

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4.3

All reviews

(126)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant quality Lifting Belt

I am seriously blown away by the quality of the lifting belt I bought from Gunsmith. It’s crazy good, used it for a home gym back session today. Fits well, is great quality, robust and adds great support.
Post Lockdown 2.0 I can’t wait to test it out in the gym.
Delivery was swift too, I now have my eyes on the resistance bands 💪🏻👍🏻

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service and product

I would like to pass on my thanks for an excellent experience with Gunnsmith Fitness. Firstly the ordering process was very easy and my order arrived in the time frame specified. When my order did arrive there was a slight issue with one of the products. When i contacted Gunnsmith the level of customer service was first rate and they rectified the problem without hesitation. I am extremely happy with my purchase and the high level of customer service. Thank you very much.

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

10 out of 5 stars

I have been completely blown away by two main aspects of Gunsmith Fitness. Firstly, the quality of the products are amazing. I got a pair of knee sleeves from them and they are by far the best knee sleeves I have ever used. I am not a professional lifter or anything, but I would recommend these to anyone. Secondly, the customer service is phenomenal. I had a couple of issues with shipping (not Gunsmiths fault at all), and they went above and beyond to make sure that i was taken care of. They have definitely won over a lifetime customer and brand ambassador. They truly are amazing.

August 21, 2020
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

If I could double my rating in stars, I would. Gunsmith Fitness designed my husband’s weightlifting belt so wonderful, we are both so in love with it. Their communicative skills and design are like non other, and on top of it the belt is such high quality we are very impressed and thankful for the opportunity to order with them.
Definitely will be recommending this business to others.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

This company was the biggest lifesaver

This company was the biggest lifesaver. My dad has been trying to get a custom belt for almost a year and we had yet to find a company. In Between January and February, I found Gunsmith and I read custom belts. Like everyone else, I sent an email hoping that they could help. AND THEY COULD MAKE THE BELT!!!!! We made the order and put on specifications for the belt. We remained in contact until they sent me the outline and again. We double checked the sizing and design and it was verified and sent to production. After a few weeks, Coronavirus hits and we know that this will make everything take longer. After the 6-8 weeks passed I sent two email asking the status but didn’t hear anything back, which is expected because COVID. After a week I received an email that I had a package on the way. The belt got here yesterday and it is beautiful and perfect.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased some occlusion bands and my…

I purchased some occlusion bands and my 2nd session the spring came loose and wouldn't fasten tight. It's just one of those things that happens. So I contacted them through Instagram and had a response in less than an hour! Really sound guy and he apologised. Offered a replacement to be sent out there and then with next day delivery. As promised I received my new bands before lunch the following day. Absolutely incredible customer service and a credit to your brand. Great products too so thankyou 🙌 highly recommended

May 12, 2020
Unprompted review
Rated 5 out of 5 stars

Really impressed

I have used several products from gunsmith including belts, knee sleeves, wrist wraps and straps and always go to them when I want something else to help my training.

The quality is second to none, customer service is superb and they always do the job!

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Flawless design

Flawless design, 5 Stars.

I am so impressed with the belt Gunsmith Fitness made for me, it arrived today and was well worth the wait!

It is such a fine piece of craftsmanship. It arrived boxed, in a nice carry bag and it smells amazing too. I would not hesitate to recommend their products to others.

My belt fits like a glove, and I can’t wait to start lifting with it. It feels solid AF with the double prong and will handle some serious bracing during heavy squats and deadlifts.

One very happy customer here!

Dan Silver

March 23, 2020
Unprompted review
Rated 5 out of 5 stars

Thanks for the belt!

Great service, great product! My belt came promptly and customer service was cordial. Overall, very nice experience and more importantly- superb product!

February 3, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a custom belt 😀

Ordered a custom belt , quality of product and efficiency of service exceeded my expectations.Gunsmith kept men in the loop at every stage of the process and were always helpful and friendly.Am really enjoying using my sturdy new belt and would wholeheartedly recommend Gunsmith to any one in search of quality at the right price.

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

UNPROFESSIONAL!!!...Rude & Childish in response…

UNPROFESSIONAL!!!...Rude & Childish! Avoid at all costs! Shop elsewhere!
P.S.
Get to work on other people's orders instead of wasting your precious time digging a bigger hole for yourself! Jus Sayin!(Obvz)
Soooo This is how it is.Your Customer Base Keeps getting smaller as who would want to deal with a man like you? You can say & write whatever you like as can I but I'm not the 1st & won't be the last to complain petulant little man.The End

His Reply speaks for itself!...The Design OF COURSE was discussed as it should be when paying for it so how would that be a "Red Flag"? Again UNPROFESSIONAL!!!

So I will NOW Show you the emails I ACTUALLY Received...Even the one he sent me AFTER I gave my HONEST Review! Bearing in mind I never ONCE stated the Belt I received was Unacceptable JUST His Customer Service!....

27th December I asked
"Do you know how long my purchase order would be yet Please?"
Simple Question I thought as it said COULD be UP TO 6-8 weeks... to which he replied "Towards the end of January"...Fair enough!...
Then on 15th January I emailed
to say "Do you know how much longer it will be yet please? I just hoped it might have been here by now as it was a Xmas present...Thank You"...

His Reply..."Why would you think it would be here by now? It CLEARLY States 6-8 weeks!"
So I thought it was a Bit Rude & Unprofessional to send an email like that...But I waited till 27th January hoping it might have been sent off with it being 8 weeks on 31st Jan & sent him another email saying...
"Now it is the end of January so please tell me when It is going to arrive...?"
"I found your last email rude & not very Professional tbh...I'm hoping to receive it within the next week...Thank You".....So he replied "Jacqui the 31st of January is Still the End Of Jan...I found YOUR last email to be Rude & not very Professional tbh. I'll let you know as soon as we send it (which he didn't btw)...
So I replied "GOOD...I don't need to be Professional...You have a Business Reputation to hold not me!....
You have till 5th Feb 8 weeks My Kindest Regards"...
To which he replied...
Ok so being rude is fine then?...The Timeframe is Clearly mentioned at numerous steps In the Process.
If we have to remind people numerous times it takes time that could be better spent actually making Products...
RUDE!...
I recieved it yesterday 1st Feb (funny that)...
Anyway after my HONEST Review on here to which I entitled he's just sent me ANOTHER Email saying...
"Hey Jacqui Thanks for the review. If you're not happy with the belt you recieved in the timeframe CLEARLY Specified on the Website you can send it back for a full refund...Regards (no name btw at all)...
So I replied....(sorry if your'e Bored by now! Lol)...
I did NOT State I was unhappy with the Belt in my review...I Stated I was unhappy with "The man" I was dealing with! & they are the Worst Company I've ever dealt with in my life & Maybe they need to listen to ALL The other Bad Customer Service reviews as well...& that some people are just born that way unfortunately & how they keep in Business I'll never know...
My reply was...
"Jacqui...You're the worst customer I've ever had"! You clicked a button to acknowledge the order where it states 6-8 weeks (it did... but this all started from him more or less saying "I shouldn't have emailed him to ask if he knew how much longer it might be?)"
Then send numerous emails (2) asking for updates...(when my item was expensive why shouldn't i)...Each time he said "becoming more UNPLEASANT... (Errrr HIS where)...
"You got the belt in the Timeframe we originally specified.
We have plenty of great reviews but sometimes get the Odd DREADFUL Customer (RUDE!!!)...
"Try reading terms & Conditions next time...
So I am replying on here with LOL!!! As people are gunna read this & know what type of Business he is running!...As i said UNPROFESSIONAL & RUDE!...He WILL No doubt reply to this but I'll be the better person & ignore it! Good luck with the erm Business x

February 2, 2020
Unprompted review
Gunsmith Fitness logo

Reply from Gunsmith Fitness

Ah this was a fun one. Here's what happened:
Jacqui orders her belt on the 11th of December. It's clearly mentioned they take up to 8 weeks but for some reason she thinks she'll get it for Xmas. That's red flag number 1.
Not only that but she changes her mind on the design about 3 times so it's a few days until the design is finalised. No issue with that of course, but it obviously delays the process. When we finally agree on the design, she hints at a freebie. Red flag number 2.

On 31st of December she contacts us asking when she will receive her order. We reply (yes on new years eve) that it will be at the end of January.
15th of January she asks us where the belt is, stating she thought it would be here by now and that it was an Xmas present.
We reiterate that it's the end of January and ask what she thought it would be so quick. Perhaps she has an in depth knowledge of lifting belt production that we don't know about?
27th of January she tells us it's the end of January and she still doesn't have it. Also, she calls us rude and unprofessional.
We respond saying it's not the end of January and we are still within our timeframes.
The belt gets sent out a couple of days later, at the end of January and still within the time specified on the website.

Overall it was a pretty awful experience. Frankly we don't want these sort of customers, if Jacqui cannot not understand simple terms of conditions specified in a big green box where she had to click a button to say that she read it then there isn't much more we can do.
-----
UPDATE
For anyone who read that poorly written, capital laden drivel, you have my deepest condolences.
It gives you an insight into to the sort of person I had to deal with. The trauma and misery I endured dealing with this woman was not worth what we were paid for the belt.
No doubt she'll update again as clearly she is the sort of person who enjoys complaining about things on the internet.

To summarise:
Jacqui places an order, that we finalise towards the middle of December.
She's selected the checkbox to acknowledge that belts take 6-8 weeks. This is because they do indeed take 6-8 weeks.
In addition she received a mail from us where it's stated again they take 6-8 weeks. Just incase the original acknowledgement was missed...
Finally on the mockup that was agreed, yep, you guessed it. Another mention of 6-8 weeks.
Now, most people may come to the conclusion belts take 6-8 weeks right? Nope not Jacqui.
She sends us numerous mails to ask the timeframe. Which hasn't changed, because, they take 6-8 weeks.

This brings us to the review. For anyone who got through that (again props) if the 6-8 week timeframe for a custom belt remains confusing, please do not order from us. Check out Amazon and buy the cheapest belt made out of Chinese newspaper that has a ton of 5 star reviews.

Gunsmith Fitness
-----
UPDATE

Jacqui keeps updating her review but it's so poorly written it's difficult to follow. Something about my customer base getting smaller? Interesting, perhaps inbetween spouting nonsense she has hacked my website and gotten access to the accounts. Bravo Jacqui.
It says "The End" near the beginning of the review. If only that were the case.

Rated 5 out of 5 stars

Spot on 👌🏽👌🏽

Can’t knock the customer service, great communication from the guys around orders & also recommendations on products. The products really are high quality 🙌🏽 I’ve got a belt, the new BFR bands & mobility band set and everything honestly is spot on 👌🏽

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

The Belt I received was Beautiful!

I ordered a custom belt from Gunsmith Fitness about 2 months ago. Although waiting a decent amount of time, the wait was well worth it ( you cant rush perfection!! ). The belt is gorgeous, supple, adjustable, and fits like a glove. I told Gunsmith that it was so beautiful that i didnt want to wear it, just put it in a glass case and display it as art. Unfortunately, im putting this BAD BOY to WORK!! I suggest getting the hook and lever style closure ( extremely secure & easy to open/ close ). Rest assured your money will be well spent. I also ordered the bench blaster reflex to assist with my shoulder surgery recovery...very good quality as well. P.S., Ive had custom belts made in the States, this one puts it to shame. Thanks again, Gunsmith Crew, you guys/girls are the samurais' of the custom weight belt world!!

December 24, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service. Great quality and value Belt!

Exceptional customer service.
I was sent the wrong belt initially. Easy mistake as it was the right belt but wrong buckle.
I emailed customer service at approx. 8:30 in the evening and honestly wasn’t expecting a response until the next working day. Within literally 5 mins I had a response that they had already dispatched the correct belt. Fantastic.
I was refunded the cost of posting the original belt back.
I also recently asked what type of product to use on the belt to maintain it as best as possible and received a response in less than a minute.

Fantastic customer service. A lot of other companies should follow in your approach.

Regarding the belt. Easily the best bit of gym equipment I have bought. And I have a lot. Logically and financially it makes sense getting a Gunsmith belt. They’re guaranteed for life and are extremely reasonably priced for the quality of the product. That’s great value for money. You can’t go wrong.

No I was not paid for this review in anyway. Not even provided with any free products. Just an extremely happy customer that was incredibly surprised by both the quality of the product for the price and also the customer service received.

Thanks again GS Fitness!

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!!

Amazing Customer Service!!

I have used Gunsmith Fitness for my last few orders and can not recommend them enough.

From design phase of my personalised belt to the numerous direct messages to and from about there products and my needs for them. They have been and continue to be by far the best customer service team and best quality of product i have received from a company for so long.

They are a company that cares for there customers and this really shows!

Amazing company and will continue to use for a very long time.

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

I've been a weightlifter for over 20…

I've been a weightlifter for over 20 years and have bought and tried many belts over those years. The quality and craftsmanship of The APEX belt I bought is bar none. Even with the exchange rate for Canadian into British pounds l felt I still got a deal. The same belt can be customized on Pioneer Belts and costs almost a 100 dollars more. I highly recommend these guys as their customer service is also top rate.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

great products,even better customer service

I have ordered several products from these guys and they are not only reasonably priced but of fantastic quality!!

Recently due to a courier issue (not gunsmiths fault) I emailed them and a new order was dispatched straight away and the communication throughout was fast and friendly.

I cannot recommend gunsmith fitness enough and will certainly continue to use them in the future.

November 25, 2019
Unprompted review
Rated 5 out of 5 stars

I bought a pair of Power Grips

I bought a pair of Power Grips, as I found my grip strength was severely limiting the amount of weight I could pull when training my back. Gunsmith's grips are tasteful brown leather on black rubber and velcro, maintaining the cool aesthetic seen on other products. They look good.

I've done three "back days" since purchase and have found the Power Grips an excellent aid. They are easier to use than standard straps, as with straps I could easier wrap the first one on the bar but would struggle to adequately wrap the second when using only one hand. The leather fold-over on Power Grips is much shorter and retains a "curl over" position after bunching it in your palm, making it a simple matter to wrap around the bar with only one hand.

Power Grips also have a solid rubber support around the wrist and the angle of force against the bar is perpendicular and thus aligned with my skeleton. I never experienced a lop-sided pull against one side of my wrist like I sometimes do with straps.

So, Power Grips solved all of the problems I'd been having with straps, and the Gunsmith grips are of good build quality and aesthetic design. Highly recommended.

October 29, 2019
Unprompted review
Rated 5 out of 5 stars

amazing company!

I would like to thank gunsmith fitness for their service. I got the belt today, and it is AMAZING! Exactly how I hope it would be
Simply incredible. It really was a premium experience ordering the belt, I ordered a custom one and we exchanged the same day some renderings of how it would be done, I approved and only then they started producing It, amazing experience
Thanks a lot to all the team! What a great job you do!

October 24, 2019
Unprompted review

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