gus + beau Reviews 85

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its aesthetic appeal, practicality, and ease of cleaning. Many appreciate the ability to customize the mats with mix-and-match colors and additional tiles, making them suitable for various spaces and uses, including outdoors. People frequently highlight the product's durability, softness, and comfort, noting its ability to withstand daily use and spills while still looking new. However, some customers also noted that the surface can be quite slippery, leading to toddlers slipping or tripping. A few other people also felt that the mat was thinner than expected, with some outer sections lifting, and observed signs of wear after a short period of normal use.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many customers praise the brilliant quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the brilliant quality, amazing... See more

Based on these reviews

Rated 5 out of 5 stars

Such a fab experience from start to finish - the delivery was so quick and we just couldn’t be without our playmat now. Not only does it look aesthetically pleasing but it is so practical and wipe... See more

Rated 5 out of 5 stars

Fantastic playmat at a great price for a quality product. I love that you can mix and match the colours to create your own unique look and also buy the perfect sized mat for your space with the additi... See more

Company replied

Rated 5 out of 5 stars

We’ve got 2 of these playmats and I really couldn’t fault them. Easy to put together and put away, we use it for our mum meet ups and withstands loads of little ones playing on it. Love that... See more

Company replied

Rated 5 out of 5 stars

Great product and design, we got the rainbow 🌈 design for our son and daughter as it was a lovely neutral and fun style, what I love most is that it all comes apart to move around the house when... See more

Company replied


Company details

  1. Baby Store
  2. Home Goods Store
  3. Rug Store

Written by the company

gus and beau, premium baby playmats designed to fit the modern home. Designed by Liz Rawlinson whilst on maternity leave, our award-winning puzzle playmats are available in simple muted designs to fit in with your interiors. Looking for an extra large playmat? Our playmat tiles join together like a puzzle, meaning you can use as many as you need.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The best play mat I’ve had

The best play mat I’ve had!
Brilliant quality, amazing design :soft, easy to transport and easy set up and very easy to clean. The choice of colours and patterns is great - there’s something to suit everyone. 100% recvonend

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect play mat

Iv used gus + beau play mates with all of my three boys over the last 7 year's, they have been the perfect addition to their play areas, soft, wipeable and beautiful designs to complement our home 🤍

February 6, 2026
Unprompted review
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Reply from gus + beau

Wow you are a gus + beau OG! Thank you for being a very valuable customer.

Rated 5 out of 5 stars

We love our Gus & Beau mats

We love our Gus & Beau mats! We have 3 in our soft play and not only do they look great, but there fantastic for the little ones to use while playing, crawling and hitting milestones like first steps! Our customers also really love, and many have gone on to purchase their own after having tried the mats! Will likely buy more as our space evolves!

January 14, 2026
Unprompted review
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Reply from gus + beau

Ah amazing news, thank you so much for sharing with us and good luck on expanding your soft play space in future!

Rated 5 out of 5 stars

We’ve got 2 of these playmats and I…

We’ve got 2 of these playmats and I really couldn’t fault them.

Easy to put together and put away, we use it for our mum meet ups and withstands loads of little ones playing on it.

Love that you can mix and match and that one design could look different depending what people buy. Plus the colours are so pleasing to the eye!

Will definitely be extending the ones we’ve got already to make it bigger!

February 4, 2026
Unprompted review
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Reply from gus + beau

This is wonderful, thank you so much for sharing with us!

Rated 2 out of 5 stars

Did not meet our expectations for a toddler playroom

We purchased this playmat for £250 for our playroom. After approximately one month of normal household use, we noticed signs of wear.
In our experience, the surface feels quite slippery, and our toddler has slipped on it on several occasions. We also found the mat to be thinner than expected, with some of the outer sections lifting slightly from the floor. This led to our toddler tripping at times.
To reduce movement and improve stability, we chose to secure the mat using double-sided tape. While this helped, it was an additional step we had not anticipated when purchasing a product at this price point.
We later purchased a similar product from another brand at a comparable price, which better met our expectations in terms of thickness and grip.
Based on our personal experience and household needs, this mat was not the most suitable option for a very active toddler. Other families may have different experiences depending on their flooring and use.

January 30, 2026
Unprompted review
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Reply from gus + beau

We are so sorry to hear this and it isn't the quality we expect from our playmats - please do get in touch with our customer service team if you haven't already so that we can look into this for you. Our printed playmats are 1.4cm thick which is thicker than most EVA foam tiles on the market.

Rated 3 out of 5 stars

Not durable and too slippery

Was purchased as a Christmas gift for us.
After less than a month’s use it is looking quite battered, doesn’t stand up to our dog occasionally walking across it or toys being banged on it, so now has indents all over it.
It’s too slippery so my daughter (who is learning to crawl) frequently slips on it, we have wiped it many times now and this makes no difference.
Handy to be able to take apart and put away but this is really the only good feature for us.

January 26, 2026
Unprompted review
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Reply from gus + beau

Hi Bridget, our playmats are designed to be durable for babies and toddlers so this doesn't sound like the quality we expect. Please do get in touch with our Customer Service team if you haven't already, as we would love to solve this for you.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service and high quality product 10/10 thank you so so much.

January 7, 2026
Unprompted review
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Reply from gus + beau

That's fantastic to hear, thank you so much for taking the time to leave a review for us.

Rated 5 out of 5 stars

Tiles are great

Tiles are great. Firm enough to support playing but soft enough that they cushion any falls.

October 10, 2025
Unprompted review
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Reply from gus + beau

That's music to our ears, Sarah, thank you!

Rated 5 out of 5 stars

The customer service has been… amazing

The customer service has been exceptional. Some of my tiles arrived damaged, the team emailed me back within 2 hours and I had replacement tiles the next day.
We are so happy with our purchase. Thank you

September 23, 2025
Unprompted review
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Reply from gus + beau

Fantastic news! Enjoy your playmat 🌈

Rated 5 out of 5 stars

Great product and design

Great product and design, we got the rainbow 🌈 design for our son and daughter as it was a lovely neutral and fun style, what I love most is that it all comes apart to move around the house when needed and can be used outdoors too!

We have had a few spills on it and it's been easily cleaned up and no stains etc, very happy with our playmat, great base size but brilliant that you can add more to make it bigger too 😊

Thanks gus and beau absolutely delighted, fantastic service from you also

May 1, 2025
Unprompted review
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Reply from gus + beau

So pleased to hear this, thank you for sharing with us 🌈

Rated 5 out of 5 stars

Beautiful, great quality playmat.

Fantastic playmat at a great price for a quality product. I love that you can mix and match the colours to create your own unique look and also buy the perfect sized mat for your space with the additional tiles. The non-slip texture is perfect for little ones and easy to keep clean. Very happy with our playmat and will continue to recommend to friends.

July 7, 2025
Unprompted review
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Reply from gus + beau

Great news, Aimee! Enjoy your gus + beau playmat 💫

Rated 5 out of 5 stars

We love it

We love it!
We have been using our playmat for a few months now & have been loving it. It’s so comfy to play on plus so easy to wipe clean too. We went for the sage green which is perfect in my son’s bedroom.

June 25, 2025
Unprompted review
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Reply from gus + beau

Yay! We love to hear it.

Rated 5 out of 5 stars

Love having a gus + beau play mat!

Love having a gus + beau play mat!
As a The Mum Club Host these mats are perfect for our events and loved by our mums and babies.

So handy to use, clean and store, as well as coming in a range of colours and patterns to suit all.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect playmat

The perfect playmat! We have the rainbow playmat and even some friends that came over then bought one for their baby! So easy to set up, wipe clean, so soft and comfy. Beautiful aesthetic addition to our room!!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The most gorgeous playmats that are not…

The most gorgeous playmats that are not only pretty they are so durable! I have a 2 and 5 year old who use their may EVERY day and we have had spills and all sorts and the mat still looks brand new! Cannot recommend enough! The best quality playmats by a country mile (and we have tried loads!) x

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect playmat!

Such a fab experience from start to finish - the delivery was so quick and we just couldn’t be without our playmat now.
Not only does it look aesthetically pleasing but it is so practical and wipes clean so easily.
I love that this mat can also be used for outdoor use as it came in so handy for our little boys birthday picnic when the little ones wanted to have a little play.
Definitely recommend!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

I did a really big order from Gus &…

I did a really big order from Gus & Beau, my order came in two different deliveries, (probably due to it being such a large order) I panicked at first as I thought half my order was missing. I contacted them direct and they were so quick to respond and chased up my other package. After my package arrived they messaged me personally to make sure I had my full order. I love small businesses, this one definitely ticks every box.
The play mats I received are amazing and have completely transformed the play setting, I am absolutely obsessed.

Thank you so much for the team at Gus and Beau for my beautiful Mats, highly recommended x

June 1, 2025
Unprompted review

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