Genève Aéroport Reviews 

216
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, most reviewers were let down by their experience overall. Visitors frequently expressed deep frustration regarding the extremely long and poorly managed queues at passport control, which frequently ruined their travel schedules. Many customers felt that the organization and overall efficiency failed to meet even basic expectations for an international airport. Some reviewers were not happy with the chaotic conditions found in the baggage claim areas, where equipment and bags were left scattered. People also pointed out that staff members were frequently unhelpful, creating additional stress during peak travel periods. Visitors noted that the outdated terminal facilities and poor signage made navigation unnecessarily difficult for everyone.

What people talk about most

Location

Customers had negative experiences with location, expressing immense frustration regarding the confusing... See more

Staff

Reviewers mention negative feedback about staff, describing them as unhelpful, indifferent, and frequently... See more

Service

Consumers find service to be negative, consistently describing extreme frustration and disappointment with... See more

Facilities

Users describe profound dissatisfaction and frustration regarding airport facilities. Consumers consistently... See more

Holidays

People report negative experiences with holidays, particularly regarding stressful travel conditions.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The arrival queue for passport control was over 3 hours long. No thought given to families with babies, the elderly, disabled or anyone in need. Incredibly rude staff especially the ‘supervisor’. The... See more

Rated 1 out of 5 stars

On arrival took just under 3 hours to get through passport control. On departure, huge queues & people being rushed through. They have now lost my case. 4 days & no trace. Total incompetence. Losing... See more

Rated 1 out of 5 stars

Obviously reviews mean nothing to Grneva Airport. Travelled here for 40 years, just gets worse. The volume of visitors is clear landing fees are paid no service offered. Slow service in every aspect,... See more

Rated 1 out of 5 stars

Without a doubt the worst airport I have ever visited, we arrived last Saturday morning and then spent almost 3 hours getting through passport control, therefore missing our shuttle bus to Megeve, t... See more


1.4

Bad

TrustScore 1.5 out of 5

216 reviews

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1.4

All reviews

(216)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

An airport to be avoided

An airport to be avoided. An unexpected passport check at Gate C, combined with a late announcement of allocated gate number led to chaos. Lots of passengers likely to miss their flights, people pushing in, understandably raised anxiety levels, only 3 staff checking passports. Complete disrespect for passengers, many who probably missed their flights.

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid flying in to Geneva if you are non-EU if possible.

Our flight from Manchester to Geneva by easyJet took one hour 30 minutes. It took us one hour fifteen minutes to get out of the airport. Why? The non-EU passport desks were pitifully understaffed [except for the so-called 'diplomatic' channels of course!] It is hard to believe that a developed country like Switzerland can be so incompetent and uncaring of UK passengers just because we are no longer EU when the Swiss were never EU in the first place !

July 19, 2023
Unprompted review
Rated 1 out of 5 stars

WORST AIRPORT IVE EVER BEEN TOO!!!!!

WORST AIRPORT IVE EVER BEEN TOO!!!!!

do not come here if you have another flight booked for the same day/connection flight

We flew into the airport 2hrs before our next flight. Once off the plane we got stuck in a standstill queue for passport control for 3hrs!!!!

After waiting in the queue for 30-40mins with no movement we went to the front to ask a member of staff if she could please let us through as we have another flight to get on. She was outrageously blunt and rude and the least helpful person I’ve ever met in my life.

After phoning the company we were flying with to see what they can do to help, they advised there was a help desk past security.

In the end we had to stand in this standstill queue for 3hrs and buy a new ticket for another flight or we would have been stuck overnight!!!!!

Do not fly here!!

June 22, 2023
Unprompted review
Rated 2 out of 5 stars

Inconvenient baggage check-in for business customers

I flew in and out of Geneva Airport around Christmas time for the first time with BA. Arriving went well and I have no issue there. On my journey home I thought I'd be responsible and allow plenty of time to get to the airport in case of a delay. I turned up 3 hours early and was told I couldn't check in my luggage for another 45 or 60 minutes, I forget the detail now. As a business class customer I don't expect that and I don't really want to pay for that shoddy service. The handling of oversize luggage was rather haphazard too, of all the places in the world you'd think it was very organised and regimented there.

For comparison, I flew via Heathrow two months later where, as you'd expect, I checked my heavy luggage in 4 hours ahead of the flight and then went off to the business lounge for lunch.

Others might need to work and sitting in a crappy corner of Geneva airport waiting for another stroll over to the check-in desk isn't optimal.

January 1, 2023
Unprompted review
Rated 3 out of 5 stars

Rude employees

It is not the worst, but neither is the best airport in Europe. They should work on improving their sign posts since it was quite difficult to find where the food corner is.

Employees that work on check-in were pretty rude and laughing at our face, and talking behind our back.

The train station is two minutes away, which is very convenient.

July 1, 2022
Unprompted review
Show reviews in all languages. (216 reviews)

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