Lamb Removals Reviews 

51
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I honestly can't recommend Lambs Removals highly enough. From the very first phone call through to the last box being unloaded, their communication was absolutely outstanding. They kept us infor... See more

Company replied

Rated 5 out of 5 stars

We were very anxious about our move having had a really bad experience when moving five years ago. Lamb’s, however, have restored our faith. Dave’s careful packing was second to none and nothing was... See more

Rated 5 out of 5 stars

absolutely fantastic service. we moved from worcester to chippenham. we had issues with completion date but charlie made it happen. dan, morgan and scot help us to our forever home seamlessly. v... See more

Rated 5 out of 5 stars

From quote to move, everything was handled smoothly and efficiently by Lamb Removals' friendly and courteous staff. Their team packed our belongings safely the day before, ensuring no damag... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Lamb Removals and Storage is 100% family owned and has been trading for over 100 years. With all this knowledge and experience, we can provide a whole spectrum of services including: •Domestic and commercial removals •Domestic and commercial storage solutions •Household removals of any size •Local, long distance and international moves •Full packing and unpacking service •Containerised storage •Corporate relocations •Export packing Call today for a free, no-obligation quote


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company.

Excellent company.

I can not fault this removal company, the 2 removal guys worked really hard all day in the rain and didn’t complain once. They were very efficient and polite. It was a very stressful day but at least we didn’t hv to worry about getting the furniture moved.

Admin in the office was great with keeping us informed with everything. Would definitely use again.

June 15, 2018
Unprompted review
Rated 3 out of 5 stars

Not very friendly when you need to ask…

Not very friendly when you need to ask for packaging. One of their employees on the moving day was also rude. They need to be a bit more thoughtful on how they interact with their customers. Would I use them again probably not. Happy for Lambs to call me to discuss improvements

June 15, 2018
Unprompted review
Lamb Removals logo

Reply from Lamb Removals

Dear Mr Mays,

Thank you for taking the time to review us.
We take the care of our customers very seriously and are always looking for ways we can improve.
I am sorry to hear that our customer service wasn't up to our normal standards. Would you be happy for someone from the office to contact you to discuss this further as it is a concern of ours?

Many Thanks
Lamb Removals

Rated 5 out of 5 stars

Fantastic service

Fantastic service , great guys who moved us in no time at all , very professional I would definitely recommend !

June 15, 2018
Unprompted review
Rated 5 out of 5 stars

Lamb Removals - highly recommended

Lamb Removals have been a pleasure to work with. My Dad's possessions were packed professionally in order to go into storage when he moved to a care home and Lamb's took great care with all the packing and storage. Four years later the goods were transported 160 miles for me to sort and disperse. The company has been excellent to work with. Everyone has been polite, helpful and efficient - from the initial quotation, dealings with the office staff to the final transportation and delivery by the removal men. Thank you Lamb's for all your help and support and for providing an excellent service.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

True professionals

We used Lambs as our removal company due to them being well known locally, well established and having an excellent reputation, we were not disappointed. From the outset we were dealt with professionally, staff were knowledgeable and careful. Our whole move went smoothly and it was a relief to have them take control at such a stressful time.

We highly recommend Lambs and would definitely use again, not that we plan on moving too often!

May 17, 2018
Unprompted review
Rated 5 out of 5 stars

The best!

Moving house can be such a stressful time but G.W Lamb were amazing from start to finish. I would happily use them again and would highly recommend them!

April 28, 2018
Unprompted review
Rated 3 out of 5 stars

Lambs Removals Worcester

Updated due to complaint resolution

April 24, 2018
Unprompted review
Lamb Removals logo

Reply from Lamb Removals

Dear John,

It is with great concern that we as a company read your review, and the disappointment that you have experienced.

We take this exceptionally unusual occurrence very seriously, and as you know, we investigated by interviewing the team on your removal and establishing the circumstances surrounding the packing of your television. The matter was then passed to our insurance company who are market leaders in their field, specialising in insurance for our industry.

We appreciate that you are not satisfied with the outcome, for which we apologise. During the course of a year we happily undertake hundreds of removals and have not experienced such a situation before.

As this appears to be ongoing, we are not in a position to comment further on a public forum the specifics of your claim.

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