Gymboree Reviews 59

I am a very avid Target shopper when it comes to my son's clothing. Unfortunately, they did not have great jackets this year, which lead me to the mall. I went in to Gymboree and purchased a jacket and other items. The cashier told me I earned $50 dollars in Gymboree bucks. I was very excited about this, I buy clothes very often since my son is 2t, and growing. I went back during the dates, I spent over 200 dollars. The sweet cashier had trouble with the coupon, but she thought it worked. I paid and took my receipt. I called Customer Service, turns out the cashier only applied $25.00 dollar credit of Gymboree bucks instead of $50.00 dollars. The solution I was given was a 25.00 Gift Card. I was disappointed by this Customer Service. It really should be a credit back to my personal account since the mistake was on them. In only two visits, I spent over 300 dollars. Gymboree can keep my $25.00 dollars, the lack of Customer Service to make a situation right is just surprising. I will find another buisness that takes care of their customers.

wonderful brand , the cloths and accessories i buy from here never went bad. Always look like New

I love this store. I order from them probably 3 or 4 times a week. Their prices are just incredible and their quality is better than any store I've ever shopped. Often times their shipping is free and it arrives quickly. I don't do any of the points or coupons with them. I'd say it's probably the best overall store for children's clothes hands down. I have not had any dealings with their customer service people or returned anything; haven't needed to.

Honestly I love the quality of Gymboree clothing. They recently had an online sale and I had ordered a few shoes for my theee year old daughter. I was fine with my purchase until it came to the delivery. I was not impressed when first of all the shipping company Gymboree uses is called DHL. This shipping company never delivered my package to my door never left a package pick up form. I have to call DHL and then got directed to Canada post to where I then had I pick up my package from the nearest postal office. Hold on it gets better so when they finally found my package the lady gives me a total of $51!!!!!! I was shocked my order alone was $200 now they want me to pay an additional cost!!!!! The lady said it was DHL Gymboree’s shipping company’s cost for duties. I checked my email when I completed my order originally and it said nothing about paying additional money for duties when I pick up my package. Sorry for the rant long story short I love Gymboree’s quality but will not order online from them again because of the massive additional cost I had to pay when picking up my package.

I do like Gymborees clothes, but buying online from Canada is definitely not worth the prices nor the hassle! I wish I would have read reviews first but I figured they are a reputable company in almost every mall, why would it be any different buying online?! Well, lets just say that I was unaware they don't have a "Canadian" online store. so my $66 purchase then became an $87 purchase(what was actually charged on my cc). The tracking number I had received in an email didn't work (by clicking on it from the email), but noticed the shipping company was DHL. After several attempts, I finally found my shipment using the DHL website. And it had a message at the top saying "kindly read if your package hasn't been delivered". Looked closely below and it had been picked up by Canada Post in Mississauga and also mentioned COD. Finally at day 14, received a pick-up notification from Canada Post and $26.74 owed. Basically, my order ended up costing me $114 and 2 weeks to get my order. Honesty, not worth it. I buy almost everything online and this has never happened to me before. I won't be buying online from Gymboree again!

DON'T BUY ONLINE. NEVER EVER. I ORDERED 2 WEEKS AGO AND NOTHING ARRIVED AND THE ORDER SAID IT WAS SHIPPED. I CALLED BAD BAD CUSTOMER SERVICE. THEY SAID I WILL GET IN 3 WEEKS. WHAT A BAD EXPERIENCE.
ATTENTION CANADIANS DON'T BUY ONLINE ANYTHING ONLINE.
POOR POOR POOR CUSTOMER SERVICES. NEVER MORE EBEN I WILL NOT BUY MORE GYMBOREE BRAND

I wish I had read the reviews about online ordering. I ordered several hundred dollars worth of clothing for my grandchildren for Christmas. I returned several of the items by return mail just a few days after Christmas. I have yet to get my refund and although I keep calling I just get the run around. Horrible Customer Service!! I have 4 grandchildren and I usually order between $100-$150 for EACH grandchild. I WILL NEVER BUY FROM GYMBOREE AGAIN!!!
Could this way of doing business be a reason they are having to close stores?
With regrets.
Ethel Balbaugh

Don't buy online!
I must say that I like their cloths however, the experience I had to purchase online was really frustrating! I had to return few items and they never credited me back on the full amount and I have been chasing them for months now. Their online customer service is not organized and not professional (unlike other brands I have purchased).
I will only buy from their stores Never online!

Please don’t shop online from Gymboree. The service is very bad . An item I ordered was unavailable at the time of shipment. I was not notified about the unavailability and after 4 weeks they sent me a revised order saying they have for the item. When I called the customer care they told me ignore the mail. After which no mail was sent to me. Now recently I had gym bucks to be redeemed. I had ordered online, while placing the order all the items in the order was showing as stock available. But then the order was shipped with only one item. As i had faced a similar issue earlier I called the customer care and enquired if the item was available. They said a big “No”,for which I was not notified till then. AsI dint want to waste my gym bucks amount I told I need to order another item instead of the unavailable item. The item I ordered earlier was 43 dollars before applying gym bucks . There wasn’t any item of the same price. So I asked her if I could order 2 item in order to make use of my full gym bucks. She said only one item could be ordered. And then I ended up in ordering one item for 35 dollars, which In short was a profit for them. She 17 dollars will be credited to my account. And she mentioned that I will receiving a reference No: inorder to track my balance amount if it has been credited. But unfortunately I haven’t got any email regarding the reference no: . Such irresponsible they are, cannot be trusted at time. They know only to squeeze dollar from customers pockets. Please guys try to avoid online shopping in Gymboree.

I wish I’d read the reviews. It’s unfair what they are doing to international customers. The website does not tell you what currency the site uses or charges so I assumed it was in CAD since I entered my Canadian address. My order came to $200 which I was ok with. When I checked my bank I was charged $260 CAD. Nowhere on the site did it state prices were in USD. I was charged $19 USD for shipping and when I went to pick up my package I was charged COD extra shipping fees of $64! So I basically spent an extra $124 that I didn’t ask for. I called customer service and they offered 20% off my next purchase. Seriously?? Why would I want to purchase from you again? They said the “shipping charges” were actually government taxes and charges. After arguing they said they’d refund me the shipping cost of $19 USD at least. When I checked my bank account they refunded around around $5 USD and not the $19 I was promised. I basically paid twice for shipping around $90 CAD for a box of clothes. After calling DHL (who charged me the $64) they stated Gymboree sends with duty unpaid although they never used to. Gymboree does not tell the customer that they do not cover duty fees! This is unfair. They do this on purpose because they know that no customer in the right mind would pay close to $100 for shipping a box of clothes. I could have gone to the store but decided to do all my online shopping and feel very taken advantage of. If they tell you shipping is covered, it should be covered! Too bad it’s a loophole and they can get away with this by blaming the Canadian government. Other companies who I’ve bought from in the states have never charged any sort of shipping fee let alone make me pay duty. Never buying from them again and it honestly makes me never ever want to buy internationally again. Poor customer service! They did not care about my concerns at all. They just said “sorry we will try to do better next time.” There will never be a next time! And that’s BS.. they know what they are doing to their customers because guaranteed I’m not the first to complain about hidden charges! And they haven done a thing. It’s a hard lesson learned.

Ordered two dresses for my granddaughter which came up to $46.95USD ($58.17CDN). Just received a bill from FedEx charging me for duty fees, HST and an advancement fee totalling $27.80CND!! So these 2 dresses ended up costing me $85.97CDN!! Totally NOT worth it!! DO NOT ORDER FROM THIS WEBSITE!!

I have making six purchases all that is over chart and some of them is over chart, 100% I called them find out what the problem is they not cooperate the customer service is suck taking 3 day Tuesday was a problem finally I find out what the problem is a lot of those item I did not order they throw them in and they charged me anyway and I tell them to cancel all those older and they say no and they have to investigate and all that kind of stuff be careful what you ordered gymboree.com

Horrible experience and customer service. Order took far longer to arrive than it should. I was then told I had to pay $30 in custom fees. I had no idea the order was being shipped from outside of Canada. Customer Service indicated it was in the fine print. Basically, I was out of luck. I would not recommend ordering from this company. I should have checked reviews first. Clearly the majority have had a bad experience with Gymboree.

order #G00522907: toddler outfit, ordered on 12-3-17. they have it listed as delivered on 12-10-17. have not recieved ANYTHING. even after responding to their survey with complaints & a 1 star survey- they have made NO attempt at fixing the problem. DO NOT order from this company.

i cant check my order status - after i pay and money taken my order disappear , no customer service . never try again

Purchased on cyber Monday and it's December 14th. I have not received my package and was informed by Gymboree to take it up with my bank. Very bad customer service. Not worth the hassle. I won't use again.

Just spent an hour placing an online order. At the checkout it took my gymboree cc and refused to credit me with my $10 gift reward took the card but did not apply my reward to the balance. Then the system threw me off and not sure if the order went through or not. The site seems pretty unstable and unreliable. I have shopped gymboree for many years (28 years) I have 5 children, and have noticed the decline in their quality.

I was starting to place an order when I started to enter my card info and without me , finishing my order my card was processed ( WHAT!) this was on a Wednesday I called Friday and Saturday and they said they had to contact my bank and I would get my money back in 1-2 days ... we’ll its been two days and I called my bank and my bank said they don’t see that anyone has called or even contact them from Gymboree ! This company is a scam ! I will get my money back one way or another! This was my first and las time shopping with this company !

Seriously. WHAT IS GOING ON WITH THIS STORE? A week after placing my order I haven’t received my tracking number yet. I have been trying to call every single day. I sent the email explaining the situation as you asked me to and TODAY I GOT AN EMAIL SAYING “ITEMS IN YOUR ORDER ARE OUT OF STOCK” and offering me 10 dollars off. ???? I purchased 24 items, over 130 dollars and the email doesn’t even tell me which ones are out of stock. It cant be them all as so many of them are still available on the website. How can a brand disrespect costumers like this? Specially when clearly we are already shopping for Christmas. There is no excuse for the lack of responsibility gymboree is showing here.