Disappointing service experience
This is the worst company I’ve ever had the pleasure of dealing with. I placed an order at the end of October 2024 with a confirmed lead time of about three weeks. Instead, it turned into a wait of almost seven months before the canopy finally arrived.
The shipment was booked to go to an inland depot for collection, but it got stuck at the harbour because the logistics side wasn’t handled properly. This was after I had asked them twice in writing before placing the order whether there were any hidden or additional costs and was told that I would only need to pay VAT on arrival. That turned out not to be true.
At no point did GZ Canopies ever inform me of the status of the product or the shipment. I had to follow up every single time. I also had to deal with their logistics partner myself to try and sort out the mess. After about six weeks of going back and forth, the owner asked me to pay the outstanding fees because warehouse costs were running up, and he promised to reimburse me. Out of good faith, I paid the fees.
When the canopy finally arrived, it had sustained damage during shipment. There was also no assembly manual, and several screws, washers and other fasteners were missing. The fitment kit for the load slider didn’t line up with the frame. The front panel isn’t watertight and leaks into the frame. The water inside the frame then pushes out through the rivets on the inside of the canopy. I had to drill drainage holes myself. The front window leaks as well. After a short time, the rear locks started to seize even after being lubricated with graphite and eventually corroded to the point where they are extremely difficult to open.
After delivery, they became very hard to reach. Phone calls went nowhere and I kept getting excuses like “the owner is not available,” “he’ll call you back,” or “he’s overseas,” but nothing ever happened. I eventually had to start legal action to get the reimbursement I was promised. They ignored the letter of demand, but once the summons was served, they suddenly responded. By the time everything was finally settled, more than a year had passed since I placed the order.
If this is how they operate immediately after delivering a new canopy, then the warranty they offer is meaningless in practice. Based on the delays, the lack of communication, the shipping issues, the condition of the product on arrival and the complete lack of after‑sales support, I would strongly advise looking elsewhere. There are plenty of reputable canopy manufacturers out there - rather go with one of them.