Haffertys Reviews 

12
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Furniture Store

Written by the company

Bespoke furniture and homeware.


Contact info

3.6

Average

TrustScore 3.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(12)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall happy

Whilst we had good communication when I chased the time from order to delivery was more than I expected even with it coming from Italy.
In failing think it was the logistics company who caused most or the delay.

February 8, 2026
Rated 5 out of 5 stars

Very Satisfied

I was worried about an international delivery involving glass, but it arrived in perfect condition. The art work and frame are even more beautiful in person and look very high end. Thank you!

August 18, 2023
Haffertys logo

Reply from Haffertys

Thank you for your custom, we hope you enjoy it 😊

Rated 1 out of 5 stars

Out of stock rug sold

I was able to order a rug which wasn't actually in stock. I've waited about 3 weeks for it and now been told I've got to wait another 4. I've already got 2 of the same rug in smaller sizes for the same room so I can't not wait. No offer of a price reduction or similar for holding my money for what will have been nearly 2 months if it actually arrives when they say it will.

May 3, 2023
Haffertys logo

Reply from Haffertys

Hi Stephanie,
Thank you for your review. We were unaware that we were holding your money, since we offered you a full refund that you declined.
You kindly agreed to wait for the order, so we are somewhat surprised by your review.
We have cancelled the order and the money will be refunded to you.

Rated 5 out of 5 stars

Bespoke Chaise Lounge

I have been looking for a company who would be able to make me a bespoke chaise lounge, well done Haffertys! Perfectly made an art in itself. My family & friends love it! Thanks once again.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Incredible bed

Incredible bed! I had a bed in mind that I couldn’t find anywhere and Haffertys managed to create my bespoke bed of dreams. Every detail is incredible and the design and wow factor is everything! Incredible service and delivery. I slept like a baby!

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Hafferty chaise with Emma Shippley…

Hafferty chaise with Emma Shippley fabric. The quality is fantastic the velvet fabric is so much softer and denser than the stuff you get on other sofas. It weighs a ton and you can tell will last generations. No doubt because of the hardwoods frame. Considering the excellent quality and beautiful design it is excellent value for money. It is great to see that high quality British workmanship is still out there if you look for it,You really can’t go wrong with this and the fact you can pick the fabric means you will get a unique piece.

February 20, 2021
Unprompted review
Rated 5 out of 5 stars

Haffertys Love seat

Absolutely love my love seat from Haffertys. Adds so much character and colour to the room. It appears well built and the materials are of good quality. It is surprisingly very comfortable to sit on too. Customer service were very helpful and professional, pre and post purchase. Would definitely recommend and will return for any future purchases

January 21, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look