I bought the Haier HWF12DB1 12kg front…
I bought the Haier HWF12DB1 12kg front load washer expecting full SmartHQ app functionality as heavily advertised on their website and retailer pages. The product is marketed as a "smart appliance" with remote control, cycle monitoring, and notifications via the app—features that were the main selling point. However, right after setup, the app only shows "Control & Monitoring soon available," and nothing works: no remote start, no monitoring, no alerts. It's essentially a dumb appliance with no smart capabilities at all.
Haier never disclosed that these "smart" features aren't available at launch for this model. Their support team was unhelpful—after multiple chats, they just said it's a "newer model" and to wait for a mid-December update with no guaranteed date or workaround. This is misleading advertising. It feels like false promises to push sales.
The support process was frustrating: generic responses, no escalation to supervisors, and zero accountability for the deception.