Hair Rehab London Reviews 

597
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

It arrived super fast and the website provided excellent support. I also thought the product was amazing.

Company replied

Rated 5 out of 5 stars

As a busy new mum I took my tapes out and ordered clip in extensions from hair rehab. I’ve never bought from this company before so didn’t know what to expect but they arrived today and I have to say... See more

Company replied

Rated 5 out of 5 stars

I have been using HRL for over 5 years and I placed an order this afternoon for next day delivery. Unfortunately, the hair extensions I selected were not in stock. I called up and spoke to the lov... See more

Company replied

Rated 5 out of 5 stars

I've ordered 3 sets of the Hair Rehab extensions in 2019, 2022 and another set recently and they last so well. I have just replaced the papparazi perfect brown set from 2019 with the most recent order... See more

Company replied

Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Extension Technician
  5. Hair Product Store
  6. Hair Salon

About Hair Rehab London

Written by the company

Over 10 years of care & attention in every Hair Rehab London strand of hair...

Hair Rehab London provide a wide range of extensions, hair accessories and tools making us the ideal one-stop-shop for both general and trade customers alike.

Our quality 100% human hair extensions offer longer and fuller hair with the option to style or dye your hair as desired.

We also offer a range of on-trend true to life instant hairpieces in synthetic fibres providing easy to apply pre-styled looks at affordable prices.

Hair Rehab London is loved by celebrities, influencers and session stylists alike and is the trusted go-to brand for photoshoots, music videos, television programmes and films.

SHOP NOW
SHOP CLIP-IN'S

Extensionists & Salons...grow your profile and profits with us.

We offer prebonds, nano extensions, stick tips, tapes and wefts in four different lengths and over 40 natural shades to choose from.

Quality that gives you confidence and a brand you can trust.

Click the link to join our Trade Tribe today.
TRADE APPLICATION

Contact info

3.9

Great

TrustScore 4 out of 5

597 reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(597)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love these clip in…

Absolutely love these clip in extension’s, I’ve been buying them for over 10 years and they never let me down. 💯 recommend 👌

September 4, 2023
Unprompted review
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Reply from Hair Rehab London

Wow, it's always great to hear from customers that have been with us on our company journey - thanks for being with us over the last 10 years Clare. 😊Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Great company

Great company, fast delivery and most importantly great quality hair

August 8, 2023
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Reply from Hair Rehab London

Thanks for the five star review Chloe. 😊Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Customer service is excellent and I’m…

Customer service is excellent and I’m very pleased with my hair bun. Colour is gorgeous and of good quality.

July 31, 2023
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Reply from Hair Rehab London

Thanks for the lovely review Natasha, we always love to talk to our customers and love receiving feedback from them too. 😊Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Fast delivery I'm so pleased with my…

Fast delivery I'm so pleased with my sandy messy bun matches my hair perfectly,
Very good quality and soft.
Will definitely be ordering again.

August 4, 2023
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Reply from Hair Rehab London

Thanks for taking the time to leave a great review Gabrielle. The Clip-On bun is one of our most popular products and we love that you love it as much as we do. 😊Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Absolutely LOVE this heatless curls…

Absolutely LOVE this heatless curls kit. Works so well on my hair, great quality and quick delivery

August 2, 2023
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Reply from Hair Rehab London

That is so great to hear Kate. It certainly is a best-seller, but it is always great to hear direct from the customers how they feel about the product once they have used it. Thank you so much for taking the time to provide your feedback. Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars
Hair Rehab London logo

Reply from Hair Rehab London

We absolutely love getting reviews from our regular customers Jannine. Getting a good review from customers that have been with us over the years absolutely makes our day ❤️ Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Love the silk not heat hair curler

Love the silk not heat hair curler! I am rubbish at hair and this is super easy and pretty comfortable to sleep in!

August 5, 2023
Unprompted review
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Reply from Hair Rehab London

It is so great to hear how easy you found the Hair Rehab Heatless Hair Curler so easy to use. We really try our best to create products that can be used at home to provide salon-worthy looks. And thank you so much for taking the time to provide your feedback. Love Hair Rehab x 😘

Rated 5 out of 5 stars

I always recommend Hair Rehab, they are amazing!!!

I have been ordering from Hair Rehab for years and I always recommend them to others! The service is always amazing, the website is so good and really helpful, the colour match service is fantastic and my products always come on time. I cannot recommend enough! :)

July 24, 2023
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Reply from Hair Rehab London

Thanks for a great review Gem, reviews like this not only help new customers shop with confidence, but they also make us feel all warm and happy 🤗 Thanks for taking the time to provide feedback. Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 2 out of 5 stars

Service was pretty prompt

Service was pretty prompt - a review of hair descriptions would be great. Midnight shade did not equate to black, more a dark brown. A greater selection of shades would be advantageous

July 24, 2023
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Reply from Hair Rehab London

Thanks for your feedback Tracie - our web team are developing hair descriptions to add to the website soon and I am really pleased to let you know we will have some new shades added to the range by the end of the month. Please reach out to us if you place an order in future as we would love to thank you for your suggestion. Love Hair Rehab x 😘

Rated 5 out of 5 stars

Very good quality

Quick service, and good quality product

July 14, 2023
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Reply from Hair Rehab London

Thanks for taking the time to provide feedback Cheryl 😊 Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Just WOW, everything.

I had an absolutely amazing experience with HRL from the very start! Fab customer service - contacted them on Sunday morning to seek advice about a potential match for my hair extensions. Received an immediate response and brill advice which i followed and ordered 2x sets of hair extensions that arrived in 2 days. i ended up returning one set due to a slightly darker tone, but kept the other one as it was a match for my hair made in heaven! I loved the quality of the extensions too! Would defo recommend this company to anyone, very pleased with both my purchase and professional communication with the HRL team. Tempted to buy some ponytails now, lol. Thank you!

July 16, 2023
Unprompted review
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Reply from Hair Rehab London

Just Wow - what a review Pavla! As you've experienced firsthand, we just love talking hair and. love talking to our customers even more (even on Sunday mornings 😉) Thanks for taking the time to provide feedback 😊Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

The best I have bought

Amazing quality hair for such a good price. Have paid way more for other hair and it's matted right away. Just be sure to look after it properly!

I bought this while visiting england and now I'm back in my home country I'm thrilled to discover they ship internationally!

July 3, 2023
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Reply from Hair Rehab London

Reviews like this Josie are invaluable to small businesses like ours and validate the efforts we put into our quality checking processes to ensure we deliver long-lasting quality hair year after year ❤️ And we are delighted to be able to continue supplying you with great hair internationally. Love Hair Rehab x 😘

Rated 5 out of 5 stars

Highly recommend

I have been using hair rehab for years now, I have have tried other brands like beauty works etc but always resort back to hair rehab. Hair is great quality and customer service is brilliant.

July 19, 2023
Unprompted review
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Reply from Hair Rehab London

What a lovely review Hayley, we are so proud of our long-lasting quality but don't have the marketing budgets of some of the big brands out there, so people like you, leaving a review like this really makes all the difference to a small female-owned company that puts quality at the forefront of everything ❤️ Love Hair Rehab x 😘

Rated 5 out of 5 stars

I have just ordered my 2nd lot of rehab…

I have just ordered my 2nd lot of rehab hair as fancied going longer! It’s amazing quality and colour match is on point ! Service has been super good and helpful so won’t be ordering elsewhere again ! Thank Hair rehab London x

July 17, 2023
Unprompted review
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Reply from Hair Rehab London

Awwww Hayley, your review has made our day 💕 Thanks for taking the time to leave the feedback for us, we appreciate it. Don't forget to tag us in your socials. Love Hair Rehab x 😘

Rated 5 out of 5 stars

Great customer service

Really quick to respond through their help email when I needed the delivery address changed! 5*

July 9, 2023
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Reply from Hair Rehab London

Thank you for your feedback, I will poass it on to our wonderful customer services team, we appreciate you taking the time to leave a review. Don't forget to tag us in your socials. Love Hair Rehab x 😘

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. For years I have been spending fortune for hair extensions with very poor results as I have a very fine hair and it has always been a struggle to hide the extension without them being very visible. Now my problem is solved! Easy to put on, looks very natural and I love love love it! Just buying another few for many years to come....

July 15, 2023
Unprompted review
Hair Rehab London logo

Reply from Hair Rehab London

Thanks for such a great review of our Wigs Izabela. We look forward to having you shop with us again soon 💕 Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

I am really impressed with my hair bun

I am really impressed with my hair bun. Looks just like real hair. Service great and delivery fast

July 2, 2023
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Reply from Hair Rehab London

Thanks for the five star review of our Clip-on Messy Bun Sarah. It's been one of our bestsellers for years but it is always lovely when our customers take their time to leave a review for other customers. Don't forget to tag us in your socials, love Hair Rehab x 😘

Rated 5 out of 5 stars

Love it

Love it. Easy to put in and curls lasted for days

June 24, 2023
Hair Rehab London logo

Reply from Hair Rehab London

We love this review Wendy - it sounds like you love the Hair Rehab Heatless Hair Curler as much as the rest of us 💕 We'd love it if you could tag us in your socials, love Hair Rehab x 😘

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