Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was... See more
Company replied
Today I contacted support to have information about an invoice I need to pay. The first thing you see when entering halebop platform is that they have problems with the email so it is not possible... See more
I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never h... See more
Company replied
Company details
Written by the company
Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej. Att vara trovärdiga och schyssta på riktigt. Och det tar vi med oss nu när vi också blivit med bredband!
Contact info
Stjärntorget 1, 169 79, Solna, Sweden
- www.halebop.se
2.9
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bra service!
October 12, 2021
Halebop blocks Fiber connection-bad Support
We move to a new house soon where is a Fiber connection and cable already installed. The owner right now was never using it/had and has no contract because for her mobile bredband was enough.
Now: we are Telia customers. They say that they cannot offer Fiber because there is a Halebop contract active at this adress. Halebop is a sub-brand from Telia. Halebop support can only be reached by chat not in Person or on the phone-bad. Support employee does not understand or does not want to understand my problem. Not helpful at all. I want to stay with Telia but Halebop is obviously blocking and/or not willing to help or support to open the connection. There is no contract so what is the problem?!
October 7, 2021
Unprompted review
Reply from Halebop
Hi Ingo!
I hope you have gotten help with solving this issue, please contact the chat support otherwise and we will help you solve this out!
I wish you a nice day
// Joel
Bra kommunikation med call center!
October 4, 2021
Reply from Halebop
Hej igen Constantin!
Tack för en fin chatt och ett ännu finare omdöme💚
Tveka aldrig på att höra av dig, vi är tillgängliga och alltid redo att hjälpa dig 24/7.
Hoppas du får en suverän vecka!
/Connor
Samsung fold 3
Offers new mobile phones but can’t deliver them, if you haven’t got them in stock don’t advertise. 3 weeks nearly 1 month.
October 4, 2021
Reply from Halebop
Hello Joey!
Thank you so much for taking your time and leaving us a review, we always want to stay on top!💚
I am very sorry to hear that you've had a bad experience with the delays.
Unfortunately Samsung are experiencing difficulties within production and distribution tied to the shortage of components.
Our sales are according to our expected shipments and stock, but sadly we've gotten these shipments pushed back, which we're really sorry about.
I have a big understanding of your frustration and I really hope that you also have an understanding that these are factors that we can not control, our biggest wish is that we can get the phone delivered to you as soon as possible😃
Feel free to hit us up at https://www.halebop.se/kontakta-oss if you have any further questions, we're looking forward to help you out!📱
Have an awesome week!
Best regards,
Connor
They have excellent customer service
October 3, 2021
Very slow internet
October 2, 2021
Reply from Halebop
Hi!
Please contact our chat and we will help you look into it:
https://www.halebop.se/kontakta-oss
Have a nice day!
// Joel
fast response
October 1, 2021
Network is good and their customer…
Network is good and their customer service was very polite and helpful.
September 29, 2021
Unprofessional, lazy and lying.
I have never talked to such an unprofessional, lazy, lying support before.
I have had issues with my internet not working since March 2021. And now we are in October.
I have almost 30 chat conversations with them since then.
I get asked the same questions everyone, like having to start over, as if they have forgotten me completely.
First they blame my router, so they forced me to tie myself to them again before they would send a new router to test - new router didn't help.
Then they blamed the cables for the router, i have tried different CAT 6 and CAT 5e cables - did not help.
Then they blame my computer, for not being able to handle 250/250 speed.
This is the most idiotic thing to come from them, because when they say that I had already talked to them about 20 times, and explained the issue 20 times.
It's the router that stops getting internet, and then everything connected stops getting internet.
And then i hear the same thing every time;
Our technicians will take a look at it.
And i guess they only have eyes at Halebop, because you never hear from them again....
September 25, 2021
Unprompted review
The price for Internet is to high.
The price for Internet is to high.
The holiday Kampagne is ok.
All in all is halebop ok
September 20, 2021
Superbra service
September 17, 2021
It was extremely pleasant that Halebop…
It was extremely pleasant that Halebop are considering their current customers and offering them good deals. I was offered an extremely good deal which prompts me to continue with Halebop. Thank youi Halebop please continue along these lines and you will surely do well in business.
September 17, 2021
Very bad customer service
Very bad customer service. My Internet at home stoped working. And i called the customer care but no body cares. I am without Internet almost 10 days now.
September 17, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.