Halesowentradecentreltd Reviews 13

So I bought a car I liked, good price, good mileage etc. PX'd my old car, finance in place. Eventually they advised it was a Japanese import. I knew nothing of how imports work and wish I did my homework. On Autotrader, they advertised the car as £35 tax. My brother went to collect the car for me due to my work commitments, he said it was all pretty rushed once the Ash finished dealing with what he was doing. Brother mentioned about taxing it, as by law, as a new keeper, you're supposed to tax it before you drive it. The guy said "no, you'll be fine do it when you get home". Brother felt uneasy but didn't want to cause a fuss. Anyway, that evenng, went to tax it & BAM!! A £360 tax bill. The car has no Co2 data etc, I've no import paperwork etc. So pretty peeved off. The one good thing is when I complaned he paid me £300 towards this years tax, promised that he knew how to get DVLA to reclass the tax, he even wanted the copy and has had of the new logbook, now hes ghosting me. Be very careful dealing with them. Had I known about the tax if he'd ;let my brother do it there and then, he'd have lost the deal. He was clearly dodging the issue. I've tried every avenue to obtain the data I need, through the car manufacturer, to no avail. Beware, do your research etc first, if you're buying an import

I could not believe I could see a car, make an offer which is accepted and have the Honda delivered - all in the space of a few days. It was so easy I thought there must be a catch. Not so! Eddie was friendly, professional, pro active and attentive to any detail or question. The car goes like a dream, interior as new and full MOT. Highly recommend this company.

Seen car online we liked, messaged response within the hour, drove over viewed, lovely friendly staff, nothing to much trouble , left us to look at the car, no pressure, service delivered and warranty delivered within a day,
good price fair deal highly recommend these guys , so pleased with the car

Good service from the team there very quick turnaround after part exchange my car with them

Absolutely thrilled with my car purchase! The staff was friendly, professional, and made the whole process smooth and easy. No pressure, clear explanations, and excellent customer service. Highly recommend this dealership to anyone looking for a great buying experience!

I have had excellent communication and support from Ash and his team,my family has bought cars off him before now and they all had a wonderful experience,nothing was too much to ask of Ash.
I would highly recommend HTC,they even came to my work place to swap cars to help me out,now that is definitely going the extra mile I would say.Thank you Ash and team.

The guys were lovely and ultra helpful during the sale and delivery. The offered me a deep clean, a service and a 3 months all parts warranty. However despite me following it up, none of those things appeared. I have no complaints with the car, they let me know it was a cat S and showed me the damage that was repaired. But it is obivous they will say anything to get a sale and have no aftercare. I gave a 3 star rating because I love the car. Not somewhere I would recommend unless you know about cars

I called on weds about car delivered Thursday very good condition lovely car great price also fab delivery driver ibr very helpful will definitely use again.

I purchased a car, Tiguan 2017 SEL from this seller advertised as Category N, only to discover from the logbook that it is actually Category S, meaning it has structural damage. This is a serious misrepresentation that directly impacts the car’s value, safety, and insurance.

After purchase, engine and oil warning lights appeared despite being told the car was fully serviced. Communication has been slow, evasive, and unprofessional, and the seller has refused a fair resolution, attempting to deduct “fair use” from a refund—a claim that is legally invalid under UK consumer law.

Be warned: misrepresenting vehicles as Category N when they are Category S could be considered fraudulent, and you could be left facing unexpected costs or legal issues if you buy from them.

This seller cannot be trusted. I strongly advise anyone considering buying from them to walk away.

Was looking at the website on Tuesday evening and saw a car I was interested in, went the following day to look at vehicle which was a total pleasure. I really liked the car and we discussed my part exchange. Phoned on Friday to say that I was keeping the reg with my part exchange and agreed to pick my car up yesterday at 2pm. Delivery day came and as agreed my new car was ready for me to drive away. I am really pleased with my ford ka plus and will definitely choose again from HTC.

We bought a Corsa from here, there was no "hard sell" on my enquiry which I liked, we put a deposit down and Ash arranged for the car to be serviced and delivered which all happened as arranged on time, driver was happy to wait while we looked over/test drove it. Car is great and we've been looked after well. Thank you Ash and Team !

I’d had various conversations with Ash at Halesowen Trade Centre in Birmingham before my partner said I should check the reviews online. I saw the one star review here on trustpilot & it just didn’t ring true.

The BMW 520d touring I bought is a delight, the transaction was without a hitch. I was picked up from Birmingham New Street station having travelled up from Weybridge-nice touch. I was given time to look around the car. Then allowed to take the car for a test drive. A previous advisory highlighted a worn rear tyre-Ash had the rear two tyres replaced.
Overall couldn’t be happier. Well done Ash & the team.

Three weeks ago I bought a car with a hidden defect the engine suddenly started running noisily unfortunately the car is not driveable the owner will not come out to help even though it says on the website that there is a warranty. I would warn anyone against buying a car from this dealer . There is no willingness at all to resolve the problem. The case is being taken to court, it is sad that someone is cheating people like this.