The Halo Tech Group Reviews 225

Paid up front in may, fibre line installed end of August! But still no working internet!! Very little contact or advise, despite numerous calls ( often on hold for 20 plus minutes ) and email queries raised and left unanswered - one particularly unhelpful customer service manager showed very little care, support or explanation as to why it’s taken this long and why we still have no internet! Plus why I am being charged monthly for halo tech support when I have no service to protect! To say I am disappointed is a massive understatement!

Contact them yesterday to report a problem with not being able to divert our phones when out of hours. Got straight through. Cole Evens was great, fast to react, very knowledgeable and sorted the problem, explained everything well so that I understood. Even sent me an email with step by step instructions just in case I needed it for future use. Service that I have received has been great.

Ali Nassar visited us today, he was here to update our phones to digital, we received a fantastic service from a very courteous and knowledgeable professional person. Definitely recommend 100%.

David Fisher
Finance Director
Homespares

Avoid the stress of this company.

We've had so many problems with them since the beginning of our contact, to list a few;
False promises, when we were first contacted the offer seemed incredible... Later down the line, after signing the contract of course, we had no phone line on one of our newest stores which we had leaflets printed with the new number. It took over 6months for the phone line to go into our brand-new store which we had leaflets for to promote with a number that wasn't even in place.
Was promised Fibre from Virgin into another premises, Virgin then came out to look at the job and insisted that they had to dig up the entire drive way just to install in, therefore couldn't have that and a big back and forth with Virgin.
Spent nearly a year continuously raising complaints with them.
Days without internet in one of the stores which of course costs so much money as our entire epos systems run off the internet. Just recently when chasing the internet and raising a ticket, we were pushed to Virgin, we're not even with Virgin! However, the most audacious part, they took the time to spend almost an hour on the phone to see whether I wanted to continue my contract, but when it came to one of the premises having no internet- No phone call just one email. I had no internet, surely rather than email a question you would call so the issue can be resolved sooner.
It's just been an absolute nightmare. When running a business, especially with multiple sites you want ease, there's always so much to do and I have wasted so many hours of unnecessary conversations with this company I'm just absolutely tired of them!

if they owe you money like me for my settlement figure from the leasing company be warned they give you the run around on paying it , every excuse going. I put in an invoice on the 7th june and still are waiting to be paid over £1300.00, apparently you invoice goes into a system and they can take 30 days to even look at it, i have just chased this invoice and now apparently i should have not put inc vat on my invoice to them and now i have to wait another 30 days from today. I will not be renewing my contract once this runs out, awful way of running a business.

Excellent service whilst changing over our new phone from the sales team-quick and efficient, the engineers-very understanding and patient to Emi the Service Manager who I spoke to after all the change was complete to see if we where happy with everything. A very courteous and professional way to sign off on a new contract.

I would highly recommend these guys to any organisation in the future.

Thank you guys!

No idea how this company has 4 stars, i always thought trust pilot was a good indicator but clearly it is not...
We have the misfortune of being a long term long suffering customer of this truly awful company, due primarily to the fact that they unlike almost all other Voip companies tie you into a 5 year contract and as you add any service, yes you guessed it it comes with a new 5 year contract... The worst ever business decision we ever made and its not just the excessively long contracts but honestly the service is truly awful too. I wont bore you with the litany of all the mistakes, issues with compatability and general 'paying for a service you just dont get' but i will tell you of the most recent one and the reason why we are attempting to cancel our contracts with these clowns / cowboys...
Our phones went down on a Friday afternoon (8th July)... I was away... one of my members of staff called up to report the issue but due to an overly strict interpretation of GDPR they were told they could not speak on behalf of the account holder and were given the bums rush....
On monday I phoned as our phones were off, to discover that the outage was due to Halo moving everyone to their new system and the old one had been shut down on Friday the 8th.
They reckoned that they had emailed us but mysteriously they now had an incorrect email address for us despite having emailed us several times before and you know what? perhaps a call would have been nice..... many hours of my time later and a week of being without our phone service yet again they sent an engineer who took nearly a full day to get the system back working. Truly avoid this company, nobody and i repeat nobody does a five year contract. I know this because we actively looked at all the other voip operators out there.
We are going to attempt to get out of this truly awful contract,
Russell Alcock
Gorilla Workwear Ltd

When a company requires a full time in house solicitor, you know its practices are disgraceful

Absolutely awful service, the customer service, even from their complaints department is nothing short of abysmal. They are quite happy to leave their customers with non-functioning phone systems for over 6 weeks (and counting) and yet do not seem to care at all about a resolution.

Fantastic Company!

The Halo Tech Group are the best service provider I've ever been with. The have dedicated team that always help whenever I have an issues (which is very rare). I have been with the company for many years, and have just upgrade to a newer phone system that was installed in days. I member of the team called me up to talk me through the set up and made sure I was happy with everything. They explained in detail how to transfer calls and added my old directory onto the system. A very happy customer. Thanks again.

Great service and customer service. Signed up phone and broadband just over 2 years ago. Been contacted for a renewal at a great price. Thank you

been with this company for 3 years and i’m coming up for renewal and will definitely be renewing, the few times that i have had problems with my phones which hasn’t been often, the support team have handled my issues as quickly as possible and have been really helpful! would definitely recommend them to anybody that needs a bespoke phone system

I’ve been with halo for a while and they provide both my phones and broadband. I recently had to contact support due to the phone updates and spoke to a lovely girl in customer service who then made sure that my issue was sorted by the technicians nice and quickly. Can’t fault their customer service, everyone I’ve spoken to has been lovely and helpful

Not sure about negative feedback below. I have just used this Company and found them very good from start to finish. Did what they said they would. Engineer very professional and knowledgeable. Customer service very helpful. Would certainly recommend them.

It is very mixed bag as it took a year to set up the internet and then an year and a half to set up the phones promised from the beginning.

The engineer that came though Ali Nassar has been the most helpful person i have seen very thorough and explained everything on the go as he was doing the work so from him i am super pleased with.

the admin team needs to be sorted though.

i guess once set up then it should be OK.

Terrible company in every way phones are useless back up service none existent they are geared up to avoid helping you in any way avoid the company like the plague , all you ever here is i will raise a job card not sure what they do with them if it ever happens , they tell you to e mail them and it comes back problems with server everything about them is a professional scam , they will cost you money time after time with lost call and problems.

On Saturday we had a technical issue with the phones. Ali came on his day off when he could of been relaxing in the sun. He came to our office and spent at least 4 hours sorting the issue we had. Finally he got us up and running. Ali is very helpful, polite and professional. The 5star is for Ali and his excellent service.

Everything was seamless from start to finish, couldn’t recommend them enough. Staff were really helpful and managed to get us a deal cheaper than our provider at the time.

Spoke to Halo as I wanted to bring my costs down. The team were great, talked me though step by step and answered all the questions I had, even the stupid ones! Had a few issues on the switch over but none of these were down to Halo. They kept me informed each step of the way and sorted the issues quickly. Really happy all round

Excellent service from them, issues sorted very swiftly.